Big O Tires

Got a nail in my tire; pulled in to these guys without an advance phone call.
They took me in right away without any hesitation.
Dustin the Tire Technician was great! He performed tire plug repair and got me back on the road within ½ hour.
Counter staff was professional & courteous, and Gen Mgr Jerry was very kind:)
I would recommend this location for your Tire needs!

THE BEST TIRE SERVICE IN TOWN!!! The staff is friendly, helpful and even gave me a discount!!! The service was amazing and they all always have a smile! Mike helped me out and was fantastic!!! Also thanks to Sam for helping find the «nail» in the garbage can.
Bruce Wayne :-)

Discovering that one of your tires is almost flat first thing in the morning is a tough way to start your day. I went to the Toyota dealership and they told me the screw they found was too close to the edge and a new tire would cost $ 350.
I had them put a little air in and headed across town to my favorite BigO Tire store. After 20 years I keep going back and they did not disappoint me! It wasn’t too close to repair for their expert team! They fixed it with a smile for free! I will keep coming back for consistent service with the customers welfare in mind, and when I need new tires they will have my business Thank you!

Lee and the boys at Big O in Broomfield might be the best tire shop in Colorado! Super professional, knowledgable and fair. I highly suggest you visit this location for any of your tire and wheel requirements.

After calling around for quotes and getting the best deal from Big O, I set an appointment to get all 4 tires replaced. When I showed up, not only was my appointment not in their system but they treated me like most shops treat women, like I was stupid. To add to this, the tires that they quoted me on were conveniently not in stock when I showed up. They offered to get me another tire at the same price that they quoted me (60k tire instead of a 100k tire like I had scheduled). I was just going to let them do the work anyway because my cars tires were so old, it was causing me problems and I didn’t feel safe driving my car around. However, at the prompting of my parents, I went back and asked about the brand of the tire, as the original tire I was quoted on was a good quality name brand tire. The tire they were going to give me «for the same deal» as I was told, was a brand that not even my dad, who used to be a mechanic, had heard of. Be careful ladies. You may think this shop is good to you, but seems to me like they tried to pull a bait and switch on me. As another Unilocaler stated, it’s only a matter of time before this place gets sued.
We ended up taking my car to Discount Tires instead, where the sales rep was very honest and worked to price match other quotes I had received. In the end, we paid more for my tires than what Big O had quoted, but the extra cost was worth the better service.

I hit something in the crazy weather yesterday and blew a tire a few blocks from here. The technician drove me to my car and helped me install a new tire right before they closed! Amazing service, I will be going here for all routine tire changes from now on!

Come here to buy tires.
Go to an auto repair shop for mechanical repairs, maintenance, and alignments.
Big O is a great place to buy tires, the owner and staff are friendly and do what they can to make your tire buying experience the best around.
The problem is the follow up. You are going to wait and wait and wait for the free tire rotation and flat repairs.
DO NOT, I repeat, DO NOT let them do mechanical work on your car.
The mechanic does poor quality, expensive and unnecessary work.
Read the reviews. (including the ones not recommended and hidden by Unilocal)
Some repair facilities do a safety check to let you know if repairs are necessary.
Some repair facilities do a safety check to sell you expensive unnecessary repairs.
Big O seems to be in the latter group.
Pros:
Friendly owner and staff
Good experience buying tires
Cons:
Excessive wait for the free tire repair or tire rotation
Questionable business practices regarding mechanical work.

I wish I could give them negative stars. Absolutely the worst shop EVER. And it is only a matter of time before they face a lawsuit. Went in for hubs and bearings. I knew what was wrong, told them what i needed. I am a mechanic but did not have the proper tools to do the job. They tried telling me nothing was wrong until i made them take the wheel and brakes off and showed them my cracked hub. They then «did the work». Long story short. After several months we amounted to needing full brake housing and pads replaced because they were not put back on right. Then rewiring as they did not harness the wires up and the lines got cut from the actual brakes.
Now on to my girlfriends car. Had an oil change done in the summer here. Fine. Now took the car in to the garage to do an oil change, low and vehold Big O could not get the plug back in the pan right so they just hammered it in. Who the hell does this? Had to re-​thread the pan and get a new plug.
These people are complete incompetent baboons with tools. I will never take a vehicle or even a bicycle here for anything, tires included.

I DO NOT RECOMMEND FOR ANYTHING!!!
Went in a few weeks ago to get four new tires took them over 3 hours to put them on because they kept taking people who had flats or needed oil changes. The day after getting them the front tire was flat and had to go back to them. There was no sign of someone popping the tire when I took it off. When I got there and they took the tire out of the trunk and tried putting air in it they said they found two slash marks on the tire. It was to small for someone with a pocket knife to do so I asked and the man picked up a tool and it was the exact width. I put this behind me as I thought it was a coincidence. I had to wait for them to order a new tire so I could get the new tire. When I went back to get a new tire they put it on quick and I left. That night I noticed while driving an oil smell coming through when I had the heater on. I also noticed I was losing oil but saw no oil spots under the car after it sat. Today when going to put oil in I found that there was no oil cap. Mind you I did not go in for anything but tires and had nothing done to my cars here but tires.
I feel that after finding this that they are a horrible business that does not deserve to have my money any longer. I have a warranty on my tires with them and wish there was a way to get the warranty moved somewhere else. I have brought to their attention the missing oil cap but I know that they will say its not them and that there is nothing they can do.

I can’t thank Big O enough! I just moved here from Florida and have a rear wheel drive car. Sam (and everyone else that I dealt with here) went above and beyond to help me find the right snow tires. I originally gave them the incorrect wheel size and Sam had ordered the tires for me. When I arrived, they were so accommodating despite my mistake. There was a local vehicle dealerships who would have had me believing (and they tried… trust me!) that I needed to trade in my brand new car for an all wheel drive in order to drive safely in the snow. However, since purchasing the tires at the beginning of February I have had ZERO issues with driving around. Thank you so much for such great service and really doing an amazing job giving me every option. I will recommend you guys to everyone!

I had a great experience here on a Saturday. Just prior to arriving I had a negative experience at Grease Monkey, so I was super excited to be greeted upon entry of the busy lobby.
I discussed an oil change with a customer service rep, he informed me what oil my car requires, how long it would take and other inspections/​fluid top offs that were included. Oil was changed 30 minutes faster than he quoted. Waiting room was clean, spacious and nicely lit. Staff were friendly, nicely dressed and professional.
I was also given a $ 10.00 coupon too so what would have cost me $ 92.00 at Grease Monkey cost me $ 58.00 here. Just found my new favorite oil place. Great job guys.

These guys are the best. We used to live in Broomfield and always brought our cars there for oil changes and for our tires need. They provide great customer service, are fast and take great care of our cars. I bought top of the line snow tires for my Lexus is300 from them. We moved to Denver, but never even considered going to a closer store. When it was time to put them on for the winter, I noticed one of them had a bulge in it. I called and talked to Sam, who told me that the tires I have are no longer being made. Despite how busy they were (I wanted until mid November just like everyone else) he moved mountains and found a stash in another state. I made an appointment for a Saturday morning and drove from Denver to Broomfield expecting to be gone for the entire day. I was in and out in four hours, even though they were slammed. Sam moved me to the top of the line and even threw in a free pair of wiper blades since the old one were well, old. When it comes to something as important as the tires on your cars, you want to work with someone you trust. My wife and I will always make the drive to Broomfield to work the Sam, Lee and the rest of the crew there. I wouldn’t trust my family’s safety in our cars to anyone else.

November 11^th 2014… The coldest November 11^th in history. Sadly, I was one of the masses that flooded tire shops at the last minute looking for help. Mindy greeted me and was so eager to help as she could see some slight panic on me (my coworkers were telling me it was a 3 hour wait all over town). Next to Mindy was Jesse, and Jesse was being tested by an angry customer that was using every excuse she could to try and get her car through the process quicker. Side comment: if you are a crabby person, don’t take it out on the people around you! It’s rude and makes you look ridiculous! Jesse tamed the shrew and moved on with his work. Mindy searched and couldn’t find the tire I wanted so she offered the next level higher with a slight discount, which I took. I didn’t get stressed out about the long wait because that doesn’t solve anything but I sat there and saw Jesse and Mindy handle each customer with respect, patience and care. My background is hotels (around 12 years) and I am a vet so I could see that these two were doing the best they could with what they had. I later found out that both of them have been working 12ish hours and they still had smiles on their faces. I brought Mindy a coffee because it came up that she wanted one and that was the least I could do. The car was done and Mindy up sold me on a car care system while I was waiting that I am excited to try. I also noticed the manager bought the shop dinner which I thought was a nice gesture that good managers do. Summing it up: excellent service, hard working people, great quality tires… and they care which is the key ingredient!
Thanks for the help!

Seems like the negative reviews about this store are regarding mechanical repairs. First off let me say your an idiot if you take your car to a tire shop to get your radiator or something else fixed!
This place specializes in tires and in my opinion its comparable to most other tire shops. Also every time I’ve been here the costumer service was very helpful in finding the right tires for my vehicle including searching competitors websites for price comparison.
Oil change prices are high so I personally go other places. Basically my only experience with this shop is tire buying and they are a great place to do just that.

We all get it… Car maintenance is usually a hassle and like everything in life, sometimes things don’t work the way we’d like them to.
I’ve had a couple of issues with this store, but each time the manager Tim has resolved them completely, owning up when they were in the wrong.
That’s the kind of thing that you don’t usually get from a car maintenance company — they usually want to blame the ‘other guy’.
Tim sticks to his word of providing honest, reliable customer service and despite a couple of hiccups, he’s always ensured that I leave completely satisfied.
You won’t get this kind of service very often in this industry, and when you do you know you have a good thing. They may not always be the cheapest (although they do price match any bone fide deal), but they are always honest and work hard for the business. I like that.

Please avoid this store and choose one of the many other tire shops in this area. I purchased 4 new rims and tires from this store with a total cost of $ 1900.00. Upon leaving the store I immediately noticed issues with the vehicle at high speeds (55+). A couple days later I took my truck back in, and after having it for another day, they told me that some of the «sticky» balance weights they use had fallen off — they assured me that the replacements would stay on, and that the vehicle was riding much better.
Upon leaving the store it was clear that nothing had changed. A couple days later I took my vehicle back in and indicated that it still did not feel safe to drive at high speeds. After having it for another day they told me that they moved the balance weights from the inside of the rims to the outside, which should make it ride better — it didn’t, and the aesthetics of the weights now visible on new rims was horrible.
I brought my truck in again and asked their certified technicians «what’s next». They provided me with a quote for $ 650.00 to have the pitman arm and idler arm replaced, and they indicated that if that didn’t fix my STEERING problem, then I would need to look at my tie rods, ball joints, etc. next until the issue was resolved… so I ended up replacing my idler arm, pitman arm, inner tie rods, outer tie rods, link stabilizers, upper ball joints and lower ball joints (I was able to replace all this myself for nearly the same amount they quoted me for just the pitman and idler arms). When the work was done, I took my vehicle back into Big O and gave them another $ 80 to have an alignment done (this was needed after replacing the steering components their certified technician recommended). After all this work was done, there was still no change in the shaking of the vehicle at high speeds.
After thousands of dollars of new rims, tires, and parts, not to mention my time and having to drive an unsafe vehicle for weeks while diagnosing and attempting to remediate this issue, I had no choice but to lose faith in Big O. I took my truck to the Cadillac dealership and after a quick 45 minute road force test that cost $ 75, they had quickly determined that 3 of the 4 NEW tires that Big O put on my vehicle failed the test miserably!!!
I took the road force test report to Big O tires, at which time they replaced the 3 faulty tires. I spoke with the manager (again), this time to summarize the 2 months of B.S. I had to go through just to find out that 75% of the tires Big O put on my vehicle were defective. I expressed that some financial reimbursement was the least the store could do to show their very patient customer some loyalty; I asked to be reimbursed for the $ 75 road force test I had to pay for to diagnose THEIR faulty tires, and for the $ 80 I had to pay for a second alignment after THEIR certified technician told me I needed new STEERING components to fix the problem that THEIR defective tires created.
After handing a written report with the above stated to the store manager at Big O, I was told that they would «Get back to me.» — they never have…
Although they were always courteous, I would recommend NOT using this store on account that they don’t have the professional equipment necessary to diagnose their own defective products, and if you want to do business with a store that values your time and money, this is definitely NOT the place. Every time I left the store they assured me the problem was fixed, but it was clear that they never even tested the condition of the vehicle after all their failed attempts to fix the issue. I have never been in a goat rodeo like this one at Big O… EPIC FAIL!

I ran into somewhat of an emergency situation with my car today. I came into the store in desperate need of an oil change and was told it would be a couple of hours before they would be done. I was somewhat distraught due to the nature of the emergency and could not wait that long. Seeing that I was so upset, Mindy and the owner Lee were able tobsqueeze me in order to take care of me right away. They were very helpful and made the situation I was in much less stressful by being professional, caring, and flexible. Also a nod to Jessee for the good conversation while I was waiting. All around a fantastic experience and I would highly recommend them based on the service I was provided today.

Took my car in for a tire rotation. I wrote «left front» on my tire to make sure it got done. I get it back and I even ask them if they were sure they did the job. «yes. My tech signed off on it and everything». Wrong! None of the tires were rotated, the tire I marked was still in the same spot. after talking to the manager he said he saw the tires off and maybe the tech just forgot one. Not sure how that happens. Said they were willing to fix it «if that’s really what happened». Seriously? Not gonna use these guys ever again.

UPDATE: After taking the van back on Saturday for a loud squeaking noise we are back again this morning (Monday) because the squeak is back again and the engine appears to be leaking fluid. Big O’s answer… spend more money. They have decided the issue is the serpentine belt (replaced by Big O just 90 days ago.) oops I guess they didn’t check the service history before trying that one. Once my wife informed them that the belt was basically brand new they offered to reinstall it for $ 96 labor… are you kidding me? What a joke.

DO NOT GO here — unless you just need a tire rotation or something related to tires !! I went in to have them make a quick check of my front drive shaft — I was there 1.5 hrs — they came back with every write up NOT RELATED to my problem and then tried to charge me on top on it because THEY DIDNT KNOW what was wrong. The ntried telling me if I didnt do the other stuff (Too Long of a list) My engine would blow — Further — They tried up selling EVERY SINGLE PERSON in the shop with an Air Filter — This place is 100% BS … I am an ex mechanic — I have a bad back — that is all — couldn’t do the work myself — They are SCAMMERS — go ANYWHERE but here — Previous visit they were to rotate tires — came back with a list of BS things to fix — AND left my hood unlatched — Kinda hard to see until your on the HWY at 65 MPH and your hood starts bouncing — STAY AWAY AT ALL COSTS !!