U.S. Bank

This branch is terrible. I’ve been a bank member for over 5 years and never had such a horrible experience. It’s unfortunate because I like US Bank, but this location has some major issues. The banker we worked with (the only one that will help you because the other employees are too lazy or busy playing on their phones) had no idea what he was doing. I started a loan application that should have taken one visit to complete. 4 weeks later, I am still dealing with the aftermath of his inability to process it correctly because he didn’t sign off on the check for GM Financial to process my loan. Now I have two auto loans and get to spend my weekend on the phone with both company’s customer service departments. The branch manager ignored us, as she sat in her office taking personal calls and the other bankers wouldn’t help. Nor did they care. It was a nightmare that I will never repeat. Do yourself a favor and go to a different location. Trust me.