Best Western Plus Ruby’s Inn

I’ve had a terrible experience with Bryce View Lodge and since this is owned by Ruby’s inn. I am stating this — they totally ruined my Bryce Canyon trip by using my credit card to charge someone else’s stay. It is a mix up/​error that they refuse to fix despite numerous calls and 2 emails sent.
Please stay somewhere else not affiliated with Ruby’s inn. They are a nightmare to deal with.

Our family of three stayed here one night this past May 17, 2015 at Ruby’s Inn. The on line reservations agent didn’t speak English very well and we ended up losing our 2 night stay so we cancelled our online reservation and stayed at Bryce Canyon Pines Saturday May 16^th, 2015 and slept very well as it was a quiet smaller location in a unit that only shared one wall to the kitchen so it was quiet all night. Our second night stay at Ruby’s Inn made by phone the night before, with an upgrade to a jetted tub that didn’t work as we used it later that evening and the water in the shower/​jetted tub was clogged and water didn’t drain and we were showering with a stopped up drain, ugh!
Also asked for a quiet room and the desk clerk said, «all the rooms are quiet», and placed us in a noisy room near the staircase with people above us stomping too loud, walls must be very thin.
Ruby’s inn also failed to give us rewards points although we gave our rewards card# to the desk clerk at check in time. We just found out in August 2015 that we didn’t even get a listing on our rewards account that we stayed there one night!
All in all, this is worst Best Western that we have ever stayed at. The corporate office customer service gave us the runaround and I filed 6 complaints before a supervisor finally gave us credit for our stay here. That is today on August 25, 2015.
The corporate office needs to train better customer service agents to listen to why their customer is complaining. Customers do not like to waste time filing complaints if the employees do not know how to handle their complaints in a professional and resolve problems in a expedient and satisfactorily manner.

Hummmmm… amazing location! Let’s give it that accolade.
Good amenities but some of the facilities showed wear. The men’s room walls has a couple of holes due to damage presumably from a guest. Toilet paper and paper towels all over in the men’s room. A couple of the combination locks worked poorly. You park in a huge dusty gravel field which was less than attractive but very functional and serviceable. The park was very quiet which was a plus.
The staff was awesome at the front desk.
Using a hotel like rating system it is a 2 star property but it gets a bump up due to location and proximity to the park entrance.
Check out the rock shop across the street. I got a great tour of their equipment and the entire process of processing, crafting stone. Very cool.

A few days ago, my family and I traveled to Bryce Canyon and stayed at Ruby’s Inn. If you’re looking for a quick review, then: hotel amenities get 5/​10, the Ruby’s restaurant gets −1÷10, and their gift shop gets ⁷⁄₁₀.
If you’re looking for details in order to perfect your stay at Bryce Canyon, then I have a lot to say. First of all, DO NOT STAY AT RUBY’S AND DONT EAT AT THE RESTAURANT IF YOU ENJOY THE NICE THINGS IN LIFE. The hotel itself isn’t much to look at. There’s a pretty clean indoor pool and hot tub which was nice, but a very musty/​dollar store bathroom air freshener scent EVERYWHERE that made my nose want to bleed. The beds were very hard. More specifically, imagine curling up onto the cold hard floor of a cold supermarket with sheets that feel like paper towels.
Now, the Ruby’s Restaurant. So my family and I went horseback riding for 4 hours (WHICH I ABSOLUTELY ⁶⁹⁄₁₀ WOULD RECOMMEND DOING IT WAS FABULOUS) and we came back to the hotel totally starving. So what do we do? Well, being new to the area and stupidly not reading other reviews about Ruby’s on Unilocal,we went to Ruby’s Diner. After about 10 minutes of sitting at our table with no water or menus, it seemed we were final worthy of having a waitress visit us. She suggested their new dish of… drumroll please… Spaghetti with meat sauce! So I ordered it, thinking that there was no way anyone could ever screw up some noodles. But silly silly me!!! It was horrid. The noodles were undercooked, the sauce tasted more red bell-​peppery than tomatoe-​y and the sauce was cold while the noodles were warm. Hmmm. Ok. Then, after spending $ 80 on an overall BAD meal, my sister ordered some of their «homemade fresh coconut cream pie to go» since they were closing soon. When we got to our room about 5 minutes later, she began to eat the $ 5.95 piece of pie until she discovered that the middle of it was frozen. Although I suspect that the pie was not at all homemade, it definitely wasn’t fresh out of the oven or anything. Anyways, don’t stay at Rubys. Stay at the Lodge that’s inside the actual park. It doesn’t have TV, but is much prettier and has better commodities. If you have already booked your stay at Rubys and are looking for someplace good to eat, then I suggest you head down the highway towards the Restaurant attached to the Pines Inn a few miles away. The Turkey sandwich with cranberry sauce is amazing and their pie is godly. Im dead serious too. Order the blueberry banana cream pie. It’s so good. That pie must have been made and blessed by Jesus Christ himself because there’s no way any human food could taste that great. That pie gets an infinity out of 10.

Room was priced fairly. However, we booked 2 rooms and when we checked in the desk clerk, could not put us together, citing different room accommodations, queens vs. kings. Therefore, family was separated by two separate buildings which was not appropriate. The staff wouldnt budge at all. I will pay a few bucks more for Bryce Canyon Lodge next time. Plus. $ 30.00 for dinner buffet??? I pay less in Carmel, California! What no cocktail lounge in Ruby’s lodge??? Not good for business. I feel with todays market, and the abundance of international travelers, there should be better service.

Stayed one night before heading into Bryce. The room was clean and the shower was hot. Pretty cool place with a lot of offer. Ate at the buffet and enjoyed all of the food. Just what we needed after all that activity.

I like the look of this hotel, it’s looks like a lodge rather than a typical Best Western hotels. It is just one mile from Bryce Canyon. There are restaurants on sites and a general stores/​gift shop. The room was large and comfortable. It has 2 queen beds, a dresser, a desk, w/​adjustable rolling chair for the computer, a round table and two comfortable chairs. The bathroom was also huge w/​a Jacuzzi-​type bathtub and double sinks. There was free wifi in the room and plenty of closet and drawer space. We used their indoor hot jacuzzi and my friends swam at the pool. It was crowded. You can catch the free shuttle into the park. I would stay here again.

We drove to Bryce from Zion we had the general idea that we would stay at Ruby’s campground which is just outside of Bryce Canyon National Park. The area here is really cute in that there are lots of places to go for provisions, dinner, breakfast, outdoor activities and even a rodeo. When we booked the campground the lady who was helping us was incredible. She was warm, friendly, had a smile on her face, and really welcomed us to Bryce like it was her home away from home. We felt great booking our one night stay here.
The camp area is pretty large and fairly easy to navigate when you are locating your space and the bathrooms are easy to find too. Our campground was right next to an open field so we got to see the sunset which was really pretty and we were at a safe distance from the other campers so it didn’t bother us when we were ready to sleep. Night time gets really cold, for me at least it got down to 50 degrees, so remember to bring the right clothes to keep you toasty in your tent. Luckily, our tent has a cover that completely covers the entire tent so it kept the nippy weather out. We thought that our area came with an electric socket but it didn’t, that would have been nice to have. But, what it did come with were hot showers and clean bathrooms. You know how it is when you spent the entire day hiking and sweating and driving, you just want a hot shower and to go to sleep!
Our time here was short but sweet. We enjoyed the customer service and knowing that they have a general store that pretty much has everything you need is great should we ever visit Bryce again, which I’m sure we will. If you are thinking of tent camping, I suggest checking out Ruby’s! BTW, the wifi isn’t that great so just keep that in mind if you want to keep in touch with our social networks!

Ruby’s is JUST outside of Bryce canyon, making it a great place to stay, especially if you’re too late to get a camping spot in the Park.
The amenities are nice — very clean bathrooms and free showers.
We stayed in a TeePee — its the same as staying in a tent, but you can reserve the spot (we weren’t sure if all the campsites were going to be taken before we could arrive at Ruby’s, so we reserved a tent). The tents are located right next to the road into Bryce, making them a little loud (at least until the road traffic dies down), and reducing all privacy.
Overall, this place is HUGE. There are about 10 Teepees, more than 100 RV spots, and probably around 50 – 100 tent sites. Everyone around seemed friendly and quiet, but if you’re looking for a place where you have your own private spot, this isn’t it. But if your’e looking for a place that is right outside the park and very convenient, this is a good place for a night or two.

Thank god for strong wifi because the calling reception is none in here. Our bathroom has a little drainage problem with water not going down fast enough in the tub or sink. No elevator to second floor, no gym. Otherwise our stay is fairly pleasant.

After a day exploring the various canyons of Utah, we returned to our room and found the door was hanging open.
We went to the front desk to find out if there was any security cameras on the parking lot so we could determine whether someone broke into our room or if the staff just left the door hanging open after cleaning the room.
The desk staff told us there were no cameras and the manager on duty couldn’t even be bothered to come out and speak with us. We received no apologies, no sense of concern, and no assurance that they were going to look into it /​follow up with the cleaning staff if that was the cause of it.
They just told us to call them if anything was missing.
Ruby’s suffers from «one horse town syndrome» — there’s nothing else around, so they really don’t give a shit if you’re unhappy because there’s not many other choices.

Watch out for unauthorized charges!
I stayed at this hotel for one night. I got this hotel through priceline.com’s name your price feature. The room was paid for through priceline but the hotel charged me again for my stay. When I called to resolve the issue, the management ignored it and basically hung up on me. Not the best customer service if you ask me.
Everything else is secondary if the hotel makes unauthorized charges on your credit card. Here, it’s still the wild west where rules don’t exist. If you decide to stay here, I would be very vigilant about extra charges that might pop up on your credit card.

Stayed here during our visit to Bryce on a road trip in November and it was great! There are some rooms that are attached to the main check in lobby, while most of the rooms are outside in separate buildings. Got this room for a GREAT deal using priceline, only $ 50. The room was HUGE and it was 2 KING beds! For road trips, I actually prefer rooms that are located in an outside building because you are in and out so fast that carrying stuff through hallways is just a hassle. We parked right outside the room and that was nice because it was cold and we were able to go back and forth from the room and car very quickly. Unfortunately, the ice machine in out building was not working and I had to walk to another building for ice. It wasn’t a far walk… but it was cold in November! The room was clean and comfortable. We had a microwave and fridge as well. This hotel is also very close to the entrance of Bryce Canyon. It was about a 5 minute drive into the park entrance.
Also, this seems to be the hotel that has the most things available. If everything else is closed, this hotel has it’s own gas station, grocery store and restaurant! I would for sure stay here again if I went to Bryce Canyon!
I did see something at check it that I did not like though… I saw some travelers visiting. I don’t know if they were visiting from another country or just had thick Asian accents… but they checked in using a groupon deal. The check in people were NOT nice to them at all, stating that they HAD to print out their groupon to be able to check in. I’ve bought many groupon deals… and I’ve never been told I HAD to print out my groupon because they just enter your groupon number and redeem it that way. Afterall, there is a mobile app for a reason! Those people even had it on their app and the check in people wouldn’t take it. I just didn’t get what the hassle was… sometimes people can’t always print everything out and that is why the phone is a backup! I personally didn’t have any trouble… but if that was MY personal experience, I would rate this place much lower! It seemed like it was the managers (I think) problem because he was the one telling the workers they couldn’t take an app and that they had to print out the paper instead. The workers did however point those people to a computer area where they could print out the voucher, BUT that they had to pay to print out their voucher. Long story short, Ruby’s Inn is NOT good when it comes to properly honoring their groupon vouchers. Glad I booked via priceline instead!
My personal experience was good, 4 stars… but seeing that upon check in, I have to decrease a star for giving others POOR service!

We stayed during the off season, in January. The rates were a lot better during the off season if you don’t mind most of the attractions and restaurants being closed for the season. We did not care. The main Ruby’s General store was open and all gift shops in the area pretty much sell the same stuff. The grocery store was open as well and is fully stocked with everything you could want. The prices are pretty much the same as any convenience store. We just brought our own food in a cooler.
The room we got was pet friendly for an extra $ 20. As a dog owner I appreciate a hotel willing to allow responsible pet owners to bring their pets. We stayed in the «Aspen» section, a single story section where you park directly in front of your room. Makes for easy loading/​unloading.
The room was really nice and clean. Stocked with typical hotel items. They also provide a mini-​fridge and small microwave. It was just enough for the items they sell in the grocery store.
We got the double queen and while my wife and I usually sleep together in a king, a queen for both of us is a little tight, so for the one night we slept by ourselves on each of the two beds, haha, it confused our dogs who are used to sleeping with both of us. I for one felt the bed was super comfortable and slept like a log! The pillows are dense and soft, down-​filled I’d imagine. Everything was clean. My wife was uncomfortable, she prefers the bed at home.
The lights by the bedside had plugs you could plug your phone chargers into, a nice feature for the age of cell phones, iPads, etc… no hunting for a wall plug. Also they have free wi-​fi… by room number too. That’s a nice touch.
The bathroom was nice and clean, fully stocked with nice TP too. Yeah, it’s important not to have thin, cheap TP. Soaps, shampoo and body wash was all nice quality, nothing too fancy, just right. I also personally witnessed the staff hand deliver more blankets to a neighboring guest, so they really do help if you need more of something.
Here’s the only bad part of the room… the water temperature in the shower. It went from nice and warm, to scalding hot, to ice cold… at random. No amount of faucet adjustment could prevent this… if you have kids, BE VERY CAREFUL. I literally had to jump out of the water stream when it got scalding hot. This was unfortunate and THE ONLY issue we had. I think I read other reviewers mention the water temperature before, so it wasn’t just me.
Overall, it was great for me. The water temps being the only problem.

I’m degrading my review a little after another stay a few years later. Not much has changed with the hotel, but some of the glow has faded. It hurts me to write negative reviews of this place as I have some really fond memories of this place.
Whatever you do, absolutely get the rooms around the pool in the main lodge. That’s where the charm is. The pool is still really great, but that’s about all this hotel has to offer. The outer rooms are technically perfectly fine, but they are entirely generic, and the long walk to the pool kills the mood. You can’t guarantee you’ll get a pool room from the website, so call up and make sure you get what you want.
The people who stay here are from all over the world, making for an interesting experience. You’ll see and hear many countries represented in the dining room during a single meal.
Unfortunately, this place’s restaurant is all there is during the winter (and there’s not much more during the summer). So you’re captive. It’s 30 – 45 minutes one-​way to the nearest restaurant. The inn *obviously* knows this and *obviously* puts absolutely no effort into making even decent food. It’ll make poop, and we’ve never gotten sick from it, but you won’t enjoy it, and you certainly won’t enjoy spending the excessive amount of money they’ll ask for. We bought overpriced pot pies and breakfast burritos from the store in the hotel in preference over the restaurant’s food.
Do yourself a favor — stay here a night, walk the canyon, and then go down to Zion.

Nice spacious and quiet RV park in the new section. We had spot 205. It was very private and I couldn’t believe how quiet this section of the park was. I was also impressed with the wifi here. Nice strong signal!

Let’s face it, Best Western has the market on hotels in Bryce Canyon city. We chose Ruby’s Inn because it was cheaper than the newly built «Grand Hotel» (or whatever the name was), $ 75 dollars makes a huge difference on a one night trip to the heart of eroding natural beauty.
Ruby’s was great for having access to all the things we needed, general store with kitchy trinkets, cowboy themed restaurant, and the rooms were spread out among various buildings on the property. Our room was awesome! Two very nice king sized beds, big mini fridge, and a sink in the bathroom and along side it. Basically, it was an underage drinking fest’s dream – minus the fact that it was in Utah where drinking is not encouraged.
The hotel was so nice and conveniently located, that I can’t wait to travel there again with a group of friends for hiking and relaxation!

I’ve stayed here thrice between May 2007 and August 2009.
If you’re planning a trip to Bryce Canyon, this really is the most practical choice of accommodation. It’s located approximately a mile from the actual park entrance and the shuttle stops right in front of the main building as well as the campground before taking you to all the key points within the national park.
The rooms are relatively large, though humbly decorated with the basics of the typical Best Western. This might even be one of the most «rustic» (and with regards to the bedrooms, not necessarily on purpose, imo) Best Westerns I have ever stayed at. Its proximity to the breathtaking Bryce Canyon makes up for that, of course. (+1 star.)
The staff members have been consistently courteous and helpful with tips and suggestions if you request them.
Book well in advance or you’ll find yourself paying $ 250+/night for a room — if you’re lucky enough to find an available room. This is especially the case during the summer or the weekends between spring and fall.

This is just for the hotel, not the restaurants. They have their own pages.
I don’t really know how to rate this. It’s very convenient to a lot of things like mediocre food, a huge general store, and the entrance to Bryce Canyon, which is great. It’s also very noisy, which is awful when you’ve been driving and moving around all day and need some rest.
I could hear every tromp and giggle of the people above me. I could hear the barking dog two rooms down. The tile floor of my bathroom creaked and groaned and so did the tub. Every time someone moved in the shower, you can hear it because it creaked so loudly.
We also ended up getting a lot of mystery cuts on hands and feet. I have no idea what the hell was happening, but we would be in the room, go to wash hands or shower, and discover cuts. My feet have four small cuts on them from god only knows what in there.
The place appeared pretty clean when we arrived and the WiFi was great, so that’s a bonus.

Ruby’s Inn is like a resort since it has everything — a general store, restaurant, gas station, indoor and outdoor pool, and lots of lodging areas. We stayed here for three nights from December 29, 2011 to January 1, 2012. For three nights, we paid $ 200 (with hotel taxes it was $ 227 total). Since there are two Best Westerns to choose from in the Bryce Canyon area, the price was average for the low season. I can’t imagine spending over $ 100/​night during the high season.
Our room had good amenities:
— Free wifi that wasn’t slow.
— Cable tv
— Coffee pot
— Mini refrigerator
— Microwave
— Hairdryer
— Comfy beds and soft towels
Service was good too. Our bathroom tub was clogged and a service person came to our room within 5 minutes after calling the front desk to fix the problem.
Unfortunately, there wasn’t any free breakfast at this location.
We did not eat at the Ruby’s Inn restaurant since we read bad reviews on Unilocal