Microtel Inn & Suites Bryson City

Terrible! I’ve stayed in some «Dive Hotels» but have never had such a bad experience! Where do I start? The unbelievable rude and nasty staff? The «Cock Roaches» in the bathroom, and I even saw one on my bed!!! «YUCK»!!! The «No Smoking Hotel» that Smells Like Smoke!!! If their was a ZERO star rating, that’s what I would have given them!

What an awful experience! Truly in disbelief how this hotel is run.
Specifically booked this hotel because they said it was non smoking. When I checked in on 12÷6÷15, I went to the room and the cigarette smell was overwhelming. I immediately went to the front desk and asked to be moved to another room because of the smoking. The manager on duty was courteous and upgraded me for a fee to another room on another floor. He seemed totally uninterested in the fact that the room smelled of cigarettes. This leads me to believe smoking in this hotel is common. The second room I went into did not immediately smell of cigarettes until after about ten minutes the smell started coming through the vents in the bathroom. I called the same manager up to the room to verify. He came up to the room. I told him we would have to leave because we had to have a totally non smoking room for my sons health purposes. He said he would note the account why and when we left as well as I requested he put something in writing so I had verification of the situation. I spoke with the Rail Road which made the reservation for us. They said the Micortel is denying any such situation and that we did not immediately leave. Although I had the manager put it in writing, I am still speechless they are denying this. Further, I had to call multiple times to get this straightened out and not once did Microtel return my call to rectify the situation as they said they would. Finally on 12÷10÷15 I reached a girl named Alicia, explained the situation once again as well as explain there was some prescription medication left in the refrigerator that I needed to come back and get. She informed me that not only was I lying about having to leave, but I was going to be charged a fee of $ 150 because they had proof we were smoking in the room! Not only did she tell me this but with complete disrespect and an attitude. I find it unbelievable that no accusations were made against us for the smoking until 4 days after we left. This is clearly their answer to blaming somebody for the smoke smell. 4 days later! Neither myself or my husband smoke and my son has a blood disorder which is the reason we could not stay in the room, and this girl starts speaking to me this way. I really could not believe it! I get hung up on, I then call back and a girl named Holly answers and is just as disrespectful. She also hangs up on me multiple times. I had to call the police dept to go pick up my sons medication and take it to the police department. What an awful place to go. Unless you find this type of behavior and cigarette smell from an establishment, I suggest not even considering this place. We moved over that day to the Everette Hotel and my goodness, WHAT A DIFFERENCE! This place was clean, friendly, cozy and absolutely wonderful! The owners are there on site and treat you with complete courtesy and truly show they want and value your business! We are grateful to have gone from this awful Microtel situation to the Everette!

Stains and tears on sheets, filthy and torn carpet. Very basic hotel. Not worth the fall marked up prices. Positive — dog friendly.

Clean hotel. Comfortable but not large bed. It was my first time staying at a Microtel. I suppose that means the rooms are small, because it really was. It was very quiet. The complementary breakfast needs protein options though. My diabetic husband couldn’t eat there, so we had to go elsewhere. Eggs at least would have helped.

The complaints on other reviews seem kinda well, petty I guess. I liked this place, I booked it on
for 50 bucks and definitely think I got my money’s worth. Staff was very friendly on check-​in and out. The room was a bit small but very modern and tasteful. The TV was fine and the place was clean. Continental breakfast? Yeah it was not the Ritz, but it’s free and was pretty much like every other continental breakfast I’ve ever seen. They had Froot Loops, so I was able to re-​live my childhood, while getting a sugar rush to start the day. No complaints there.

These folks are really nice. The place was the lowest price I found on this particular weekend night and I don’t feel like I gave up anything. The folks behind the front desk obviously wanted us to be happy. The lady that checked us in went out of her way to make sure we got in a fully prepped room when at another place we’d have had to take care of ourselves. Bryson City is a great place in the Smokeys and I am sure we’ll be back soon. This is where we’ll stay.

Good budget place. Good if you need to bring a pet to the area as they have a decent area to walk a dog. WiFi worked well.

Clean budget hotel. Staff are friendly and helpful. The room was surprisingly small — the bed, small desk, armoire and a window seat. I was really shocked to see that the windows actually open and have screens… I can imagine that it’s nice when the weather permits to have them open.
Bathroom, like the room, is small. I bring my bathroom supplies in a bag that I usually fold out on the counter… it didn’t fit on this one. But, it seemed maintained and clean.
The Continental Breakfast was disappointing. Most places have a few selections of fresh or cut up fruit along with the breads and cereals. The breads were not fresh and it was a small selection of bagels and white bread, 2 choices of danish. Apples that were small an old were the only fruit offering.
The coffee was ok. The orange juice was watered down.
I don’t think they meant for people to sit and eat there because they really didn’t have a seating area. The front lobby had a TV and a couple of tables on the other side of the room and that’s the only seating they had. We took our food up to the room and sat on the bed to eat — no room in the lobby.
They also checked us out (by mistake) and we were walked in on by the housekeeping staff. I don’t know if they thought that everyone on the floor had checked out (just before 9am in the morning), but the staff were slamming the doors as they were going in to clean the rooms… it was aggravating to try and have a conversation and hear the doors slamming open hitting the walls and slamming shut.
But it’s not a 5 star hotel …

Clean budget hotel with comfortable bed and decent pillows. The property is fairly new and nicely decorated. Staff are friendly and helpful The standard queen room is TINY and seemed more suitable for a single person than a couple. Only two bath towels provided (one thin, the other somewhat more more plush), three pillows on the bed. A single desk chair and a high off the floor window seat (cushions were stained) are the only seating. No closet, a modular armoire provides space to hang clothing and store lug age. Irons and ironing boards must be requested (all boards checked out, though an iron was available, when we asked). Water pressure is fairly low in the shower.
Breakfast is almost pure carbs and fat. Little to no protein (2% milk and peanut butter is basically all there is) available. Danish, bagels, bread (white and wheat — probably not whole wheat), cream cheese, jams, margarine, three kinds of cold cereal (raisin bran, rice crispies, fruit loops — probably generic) in dispensers, instant oatmeal in packets, waffle batter for Belgian style waffles. Jams in single serve packets seemed gummy and old. Beverages included decent enough coffee (espresso, regular and decaf), OJ (none available when we had breakfast) and strange tasting apple juice. Apples are the only fresh fruit. No yogurt available.
There is not enough seating in the breakfast area by a long shot. We ate very early around 7:00 am so didn’t have a problem, but with virtually no seating in the rooms and no place to sit outside, I don’t know where the hotel thinks people will go.
This is a decent budget motel probably at the top of its class, but ranks far below the moderate hotel properties like Drury Inn and Holiday Inn. I can recommend it for a single traveler, couples would probably be more comfortable in one of their suites (with mini fridge and microwave) — though I did not see one of these.

The hotel is clean, reasonably priced (for the area/​season), and the staff is friendly.
Why the 2 stars? For *at least* a year this hotel has been charging higher prices by claiming on
that the «guestrooms feature microwaves and refrigerators.» The rooms contain neither and the hotel will then claim that they have no portable refrigerators and that they cannot, because of their deal with
, offer a discount. They also claim that they have no control over the content on
.
S-​K-​E-​T-​C-​H-​Y at best; illegal false advertising at worst.
If they actually stop charging for services they don’t offer, I might consider trying them again, but, really, this is bad.