Hank Gerdes – State Farm Insurance Agent

I have had every insurance company under the sun in my 22+ years of driving. I have ALWAYS come back to State Farm. I agree, they are more on the pricey side, however, I have learned from age and wisdom, you ABSOLUTELY get what you pay for. I have been a client of Hank Gerdes office since 2011. The ladies in the office have ALWAYS been prompt on returning calls back (usually within 24 hours). I know I am NOT their only client and respect that fact. If I need to ask the «Big Guy» (Hank) a question, I get the same courtesy. I have had to file a couple claims and let me tell you «NO ONE COMES CLOSE TO THE PROMPT, COURTEOUS AND CONSIDERATE SERVICE HANK GERDES OFFICE AND STATE FARM OFFER». Thank you ALL and keep up the outstanding service!
(Love ya Allison-​YOU keep on ROCK’N IT!!!)

I wanted to get out from under progressive so I shipped around for a new insurance provider. I came across state farm and gave them a call. Everyone in this office was polite and helpful. They explained my coverages and saved me a bunch of money.

I’m sorry the other person had a bad experience. I thought the ladies in the office were incredibly helpful. They always called me back and went above and beyond to assist me with my issues. State Farm is a bit higher than most, but in the past when I’ve had problems, they helped. They made it right and were available to help me.

Deceiving, awful communication, bad customer service.
I got a quote for auto insurance and they were by far the lowest. Of course after speaking with the rep about my details, my quote went up. It was hard to get a hold of her via phone a lot of the time and I spent over a week emailing her back and forth to work out my policy.
They included a renter’s insurance discount even though I didn’t ask for it. I don’t rent and I indicated that when I requested my original quote. I thought that was a little deceiving. They were still cheaper so I decided to get my policy with them.
I called to finalize everything and had to speak with someone else because she was unavailable again. I was given a rate that was $ 4 more than my original quote. Again, still cheaper and I was so irritated with the situation but I needed insurance so I just did it. I’m in between jobs so I don’t have the luxury of being picky. I need whatever is cheapest.
Then I went through my emails. I had a PDF document showing my rate quote I was expecting to get originally. I was pretty furious at this point and felt cheated. I emailed the lady and told her I needed that rate honored or I would be canceling. She kept claiming that rate was with renters insurance and she could not. The quote did NOT have the renters insurance discount applied and I had to send a couple of emails asking her to look at it more carefully. That was in fact the quote she gave me with all the correct info. After about a week she told me they would honor it. Great! Not the end of my troubles though. I wanted a rate adjustment for my first month’s payment since it was based on the higher rate. I checked in to see how much I was getting refunded and when. She said she was waiting for the main office to process it. Now two weeks later I still don’t have a refund or know how much I’m getting back. I have emailed her again to follow up and I’m waiting to hear back.
I wasn’t even told when my monthly payments would be coming out. Something that you would think is common sense to tell a customer. I’m waiting to hear back on that as well. Also, they charge you $ 2 for your first payment transaction and $ 1 every month for recurring automatic payments. Wait, so they charge you extra when you are making your monthly payments convenient and guaranteed on time for them? Yep. I never get all my questions answered when I email her. They’re very simple questions like «when does my auto payment come out?» and «when will I get my refund?» The answer I got was «it looks like the front office is backed up.» Still didn’t answer my questions. So. Frustrating.
Overall I feel like this place is deceiving, dishonest and awful at communicating. I don’t know who Hank Gerdes is but of the 3 people I spoke to in that office during all of this, he was never one of them. They were all nice on the phone, but the communication and attentiveness is just beyond awful. Bottom line is I have a good rate and I have insurance. If I were employed right now I would gladly spend $ 10 more a month for a less frustrating experience with another insurance company.