Stone Systems Of Central Texas

We ordered SIlestone countertops through Lowe’s and they subcontract through this company. We were quoted that it would take up to 4 weeks after they came out and measured for our countertops to arrive. It took almost that long (which is a torturous wait).
When the countertops were ready, they called and scheduled a time and did show up within that window. It took a while to do the install and then they left. It took us a day to realize that they never glued down the slab on our kitchen island. Then the next day when the tile people came to do the backsplash, they pulled the oven away from the wall and the strip of countertop behind the oven FELL OFF.
We called the company to come fix these issues and it took a while for them to get back to us. They scheduled a time to return and fix it, and then DIDNT SHOW UP at that time. We called again… they finally came and fixed the issues and all is well now, but it has been a few weeks since the initial install.
Their work can be sloppy, I recommend you oversee what they are doing and make sure nothing is forgotten and that they aren’t getting the adhesive everywhere (on your countertops, cabinets, walls, etc).

Oh my lord… purchased new granite counters from Home Depot. They subcontracted to Stone Systems. First the installers tried to tell me that I couldn’t have my sprayer in my new faucet. After 20 mins on the phone with the plumber, we engineered a solution. Come to find out the hole for our drop in sink was cut way too large so there was a good inch of granite missing from the back. Then we see gouges in the edges as well as a chunk missing from where there would be a seam. I run a home daycare and cannot be without a functioning kitchen for however long they take to recut my granite! I have no water in my kitchen either. Home Depot can’t get the stone systems manager on the phone. After calling him every few minutes I finally got him on the phone. He said «let me make a few phone calls and get back to you.» Completely unacceptable!
Update 1: Bo, the installation manager, seems like he could care less. I had to keep calling him to get info. He never returned any of our calls. They found a way to get us water while we wait for new stone to be cut. But that means I have to pay for plumbing to connect and disconnect twice. Home Depot was great and gave us cash to pay the plumber. They are also getting HD corporate involved.

Would not buy from them again. Bought and paid for granite countertop at Lowes. They contracted job to this place. Installers where extremely sloppy. They spilled silicon all over my bathroom and the countertop. Tried to rectify their mistakes by giving me some of my money back and sending a rep to my house to address problems. They also had to come back three times because pieces were cut incorrectly.

Stone Systems (SS) subcontracts counter installations for Home Depot. SS blamed «miscommunications with Home Depot» when they demanded extra payment on day of installation for things like removing old counters and reconnecting sink. We had a have our handyman do parts of the SS job. They also blamed Home Depot when we seemed to fall off the install schedule. Eric from SS called to tell me he was sorry «we went through that» and suggested I think of ways to after-​the-​fact reinvent their process. It was odd. The installers were nice, hardworking guys in a terrible spot — on the hook for bad decisions they had no part in.

I’m having a similar issue that just happened yesterday and I’ll post my results/​follow up. They were timely enough for us but once the product arrived I was appalled at the workmanship. Corner cuts which are supposed to be 45 deg angles are way off and slightly rounded on one side to try n cover up the mistake. They also made my kitchen sink counter two feet too short and took that piece back so now we cant use our kitchen. They also installed a bathroom countertop waaaay off center and theres a huge gouge on one side of the other bathroom countertop. At this point I’m ready to back out. If they remake the countertops correctly in a timely manner at no charge, we’ll be good. I’ll let you know how it turns out.
Update 1
Countertops were installed Saturday, they got someone out to check on the pieces in question on tuesday. (Today) He said the corners «are made by hand and aren’t going to be perfect.» o_​O Being someone who’s served in the Army’s ceremonial unit in DC, I DO NOT accept that an an excuse. I
Anyway, the gentleman who came out was nice, friendly, said he’d be here to oversee the install (of the part that never got installed) personally, and that if there was anything else I needed to be sure n call him. The woman I spoke to on the phone was pretty pleasant too but I haven’t been hostile towards anyone. It really does make a difference; treating people with respect. I hope our interactions remain as positive as they have been.
It’ll be interesting to see the technique involved in fixing this. I pray they can make this right because I really don’t want to turn this into a big nasty ordeal.
I added a star because they’ve been so nice to deal with thus far, despite complication.
Update 2 HUGE IMPROVEMENTS!!!
Well the made me a fan. Today they had not just one boss but two bosses along w the tecs making sure everything was being done right and even pitching to help as well. The corners still aren’t micrometer perfect but they made them look a whole hell of a lot better than they did. Better yet, they made them look better than something I could have done myself which really is what most of us are after. They got everything fixed and it looks like a million bucks.
Upped the review to 4 stars because they made it right and were a pleasure to deal with.
THANKS GUYS!

These are the ABSOLUTE worst countertop contractors. DO NOT USE THEM. These people are completely useless.
We ordered countertops in MARCH from Home Depot. PAID at the time of purchase. We were ready to measure in APRIL. They (Stone Systems) finally came to measure in MAY. THEN NO ONE CALLED FOR WEEKS. So we had to finally call them. UNPROFESSIONAL.
They told my husband the countertops were made in Florida and are now ready (she specifically said they had arrived the day before) and someone should call us «tomorrow». NO CALL.
So I had to call them which i got this HORRIBLE RUDE woman who didn’t help in the least. She basically lied to us. Told my husband the countertops were in last week «came in yesterday» is what she said and that «someone would call tomorrow» HA! Then several days go by, the weekend, now I’m tasked with calling because my husband is fed up. This woman told me different things, «it was on a truck» «its in Florida» «it will be another 4 weeks» «we are waiting for Florida to call us» WHAT? I told her you need to call Florida, not wait for them to call you? This is your company, lady! It’s all the same company!
Needless to say I lost my temper when she brushed me off and wouldn’t comply or help in the least and basically lied because she told my husband they were in and someone would call and then told me she didn’t say that and told me a whole slew of things. Really?
If you have been without a functioning kitchen for more than 3 months and some crappy company won’t call you and then you talk to a rude woman on the phone you’d get upset wouldn’t you?
These people have no idea how to run a business. CALL YOUR CUSTOMER. INFORM THEM OF PROGRESS.
If you are remodeling your kitchen, do not use these horrible people.
*Update: After calling these people and Home Depot and every manager I could talk to on Monday, still no progress. Apparently everyone at HD cannot get in contact with their so called Manager. No one is that busy. Absolutely no customer service.
*Update 2: HD Manager called me. Very nice lady. She is on it and is just as mad. She talked to Stone people who failed to mention my husband called LAST WEEK and told him the countertops were in, while yesterday when I called they said it would be another 4 weeks.
OH and apparently they told the HD manager that I yelled at this woman. Well LADY, Maybe you shouldn’t of blew me off, maybe you should of assessed the situation and HELPED. MAYBE you shouldn’t of lied to my husband, MAYBE YOU should of CALLED FLORIDA like i asked. MAYBE YOU SHOULD HAVE DONE MORE.
In the meanwhile our contractors are being held up and people who HAVE worked hard are not getting paid. Way to go STONE SYSTEMS.
Home Depot, however, has been very helpful.
UPDATE 3: 5:30 on Tuesday and still no answer on where the eff our countertops are. WOW.
UPDATE 4: Apparently they read their reviews. Someone FINALLY called at 6pm. Unfortunately they talked to my husband, lucky them. The best they can do is install in 3 more weeks. REALLY? THAT’S THE BEST YOU CAN DO?
HD and us have figured out they never put the order in. RIDICULOUS.
LAST AND FINAL UPDATE: Called our contractor who is working on our kitchen and currently in limbo like everyone else. He came out immediately today and brought a counter top installer. She gave it a look and told us she could install this FRIDAY. Thats 2 days away. She called us right back, said she had the same material we wanted and now its a go!!!
I called Home Depot to tell them I wanted to cancel. The lady on the phone complied and said we were approved to cancel. She also told me she had just talked to her manager and Stone Services called them, NOT US, and said they could install next week on thursday. Well that’s funny, because just last night they called us and said the BEST THEY COULD DO is 3 weeks and 2 days.
Needless to say I told Home Depot I was so fed up I just wanted to cancel. I don’t want Stone Systems of Central Texas to step one foot in my home.
Countertops being installed Friday, kitchen can finally get back on track to being done. We don’t have to cook on our camp stove anymore and use the bathroom to wash dishes.
Thanks a lot STONE SYSTEMS OF CENTRAL TEXAS for the huge headache, horrible experience, lies and waste of everyones time (Home Depot, our contractor, our contractors plumber and electricians, whoever our contractor is currently working with that they have to put to a halt to finish our job and everyone who hasn’t been paid because the job has been on hold).
Thanks for taking the time to read our experience.