Best Host Inn

Booked the hotel because the price, breakfast included, and reviews. The hotel isn’t fancy like a big name but the customer service is top notch and the big chains like Radisson could take lessons from the Best Host Inn crew. Pool hours are from 10am — 8pm and Breakfast is served from 7am — 9am.

Old furniture with new tv with about 8 channels. Moldy smelly shower with old soap on walls from last customer, dirty closet and half blocked by sink. Door shut and locked but can still see outside. Both AC filter were hella dirty with a ¼” of dust particles (gross). Just looks as if the cleaning lady’s half ass the cleaning and the owner needs to hit IKEA and get some furniture. Beds where nice though.

Was the worst experience I’ve ever had with a hotel.
I normally don’t write reviews even if I had a good experience, but this needs to be heard. I wouldn’t want this to happen to any one else.
Made my reservation on
6 weeks in advance, with one of three nights paid in advance to hold the reservation. Called a few weeks before the check-​in date and confirmed the reservation. We were good to go.
We hit a lot of traffic on the way to the hotel, so I called the hotel, said «I have a reservation for the weekend and will check in after midnight, because of traffic». The gentlemen that was working that night said it was fine and the room is held until 2am. We checked in at 12:46am, The young man looked up my reservation and offered to upgrade our room. I said yes if it’s the same price and it was. I signed the paper work, he took my credit card and we were set, ready to lay down for the night. The young man checked us in under walk-​in when clearly we had a three night reservation, which I was NOT told. The next day we checked in to get a shuttle to and from Knotts Berry Farm, they should have said something about our room since I told them our room #. We ended up walking back instead of taking the shuttle. When we tried to get into our room our key did not work. The maintenance guy saw us and offered to help. He took the key to the front desk and got it fixed and brought it back to us, again nothing was communicated to us about it being a walk-​in. The following day, Saturday, we left the hotel to go exploring. When we returned the kids wanted to go swimming at the hotel pool and surprise our key did NOT work again. I went to the front desk and they told us our items were removed from the room. The front desk guy said that the rooms were all filled and we were on a walk-​in and that there wasn’t a reservation. I was so upset, I had my family outside wondering what’s going on and the guy says «we may not get a room» so nonchalant. I was furious. I showed him my reservation and eventually the guy at the front desk got us back into a room where the TV barely worked, the phone didn’t work and the fan unit kept going out throughout the night. I was beyond upset about the situation and completely uncomfortable. We had all our belongings in that first room (a family of 5). Why would we just leave everything if we were checking out? It wouldn’t make sense. Everything was in that room, a cooler with milk and snacks, clothes, suitcases, shoes, a stroller even the kids books and toys. We did not receive any phone calls about our items being removed or the room reservation. The guy at the front desk said they did not need to call us to inform us. The manager when I finally talked to him said they didn’t have my phone # to call, but clearly it was on my paperwork. Miscommunication on their part.
In the end we were charged for more nights then needed, and finally received a refund of the over charges. We originally started out this trip great and ended terrible. The least this hotel could do to fix this mistake is comp a night or offer a free night or discounts for a future visit. Doesn’t seem like they cared if we came back or not.
Worst experience. I’m even more furious writing this review, but it needs to be known. Hopefully the owner sees this.

Best Host Inn is the best choice to stay when going to Knott’s Berry Farm. First, it’s within walking distance, Soak City is right next door. Every member of their staff was super friendly and helpful. When you arrive there is a gift basket with personalized letter, very nice touch. The man at the front desk also handed me small gifts for my children as well. The full breakfast, (waffles, eggs, bacon, sausage, seasoned potatoes, toast, bagels, muffins, yogurt, fruit, juice, coffee, and cereal) was awesome! What a way to start the day and it was all included in the price of the hotel. The pool was warm and the kids had a great time swimming. There is some level of noise as you are right on the street, but the room was clean and the bed was comfortable. The only small thing that I encountered when we arrived in the room is that the refrigerator was open and it was leaking. A towel was placed in it, I assumed by housekeeping, to soak up the water. All in all I would definitely recommend staying here. The experience exceeded my expectations.

It was really a nice stay here. You are welcomed with a gift basket upon check in. They offer Moscato and Chardonnay. Also, they provide up to two free beers per guest per day. Budweiser, but regardless it’s the thought and effort that counts. It was much appreciated that they even do that… Now, an IPA, that would be amazing… But either way it was cool. The rooms are super clean and nice and there’s a nice bed frame and cool blue lights in the room. The front desk clerk was super nice and helpful. Eddie I think his name was. Pretty sweet spot, we’ll be staying here again. Thy are havin work done up front, but don’t worry about that. Their just improving things.

Customer service sucks. People here should be trained on how to do their job right or atleast treat the customer on how they should be treated. We booked for this hotel because of the good deal and for advance but was really disappointed. The staff is rude, very unwelcoming. We tried to check in earlier like 8am than we’re supposed to but one of the staff said they have no vacant but he could give us one but not until 11 so we decided to just come back the said time but when we came back tried to check in the other staff said they were’nt able to get us a room not until 3pm and they dont do check in early. We wasted so much time, tired of the trip then just gonna make us wait. Never gonna plan to book here again. I would never recommend this to anyone, might as well get a pricey hotel but with good customer service.

It’s the cheapest hotel close to Knotts the rooms are dirty the parking situation sucks but that’s what you get for the price

As it goes, location is key. Amenities are essential. Service is detrimental. Best Host Inn surpasses the competitors in each of these areas for a Knotts vacay motel. If you plan on Heading to Soak City first then Knotts Berry, you would be just across the street. 24 hour Walgreens located across the other side. Full breakfast included with stay. Plus, the room ain’t all that bad either!
Check in was quick and not pretentious at all. welcome basket with Merlot, plasty cups, 2 water bottles and mini snacks seemed almost personalized. Almost. How nice! I’ll wrap up this review and rating after our weekend stay by tomorrow.

My family stayed in this hotel for one night. We arrived very late at night — around 2am. Eddie greeted us, asked if we want some water, soda and cookies. He also gave kids fun big pens. Kids were happy when we got up in the morning. Also, kudos to Eddie — he initially checked us into the second floor room, but I asked him if he has anything downstairs — kids were asleep and it would be a bit tough to carry them up. He found us a room down stairs with a bunk bed for kids!!! Thanks, Eddie!
Breakfast was good for the motel. Hot scrambled eggs, potatoes, breakfast meat, oatmeal, baked goods. They also have a shuttle to and from Disneyland.

Stayed here to go to Knott’s Berry Farm for the day. This place is so close you can walk which saves money on parking. They have a heated pool with nice twinkle lights and Vines surrounding them so it feels more private than other hotels in the area. The free breakfast was good. Sausage, bacon, scrambled eggs, seasoned potato wedges, 4 types of cereal, fruit, yogurt, waffles, toast, muffins, croissants, bagels, coffee, tea, 4 types of juice and hot chocolate.
The pool was very warm. My son just loved it so much he wanted to stay swimming and skip knotts.
The room we stayed in had welcome basket with wine and snacks.
The room was clean and quiet.
If I go back I will be staying here again.

Stayed here because I received a great discount. Don’t let the outside deceive you, it is actually a pretty nice place. They brought up champagne and cupcakes for my sisters birthday and also have a decent breakfast selection including waffles and fresh scrambled eggs. The only complaint was that housekeeping came into our room when we had clearly put out the «do not disturb» sign. Although they only took out the trash and restocked the bathroom, it was kind of unnerving that someone would come into the room even with the sign out. It was kind of far for us to get to Universal, but they offer a shuttle to Disney and Knott’s Berry Farm is across the street. Staff is very friendly.

Best hotel! The staff are very helpful, for my birthday last year the room was nicely decorated and received a bottle of champagne and small cupcakes. The breakfast is also delicious! I highly recommend this hotel, it’s a short walk to Knotts Berry Farm and restaurants. Thank you Best Host :)

This place is pretty good for the price.
Free shuttle to disneyland
Free breakfast
Free parking
–all this stuff adds up if you have to pay for all of it outside your hotel booking…
We were skeptical at first but it exceeded our expectations.
The building is old, you can tell. But it is kept clean which is what’s important.

We were skeptical going into this booking because the room was SO reasonably priced, but our room was exceptionally clean and the staff was wonderful.
We were greeted with a welcome basket and they even held our bags for us on the morning we arrived. We couldn’t check into our room until the afternoon but arrived in the morning and had plans to visit knott’s berry farm during the day. The securely stored our bags all day and even moved them into our room for us so that they were waiting when we got back!
Similarly, on the morning we checked out, the let us leave our bags in a back room so we could have one last day at Disneyland before flying out in the late evening. We really appreciated that.
We also loved the free park shuttle and the wonderful complementary breakfast.
We look forward to staying again next time we head to Disneyland! :)

Stayed here last night with my boyfriend. We stayed in one of the jacuzzi suites. It was awesome and totally worth the money.
It’s a spacious room and it was very clean. There was even a gift basket in the room with chips, sweets, water and wine. There are mirrors everywhere and the best was very comfy. When I called to make the reservation staff was very upbeat and helpful. Upon arrival staff, again, was very nice and welcoming.
They have complimentary breakfast from 7 – 9, free wifi, Etc.
I would definitely go back. The only thing that the rooms need are radios that have the aux capability and the walls/​doors are a little thin. Aside from that I was very impressed.

Ordered a king… Got two doubles :-(
Just arrived here. I don’t stay in hotels often and camp in the wilderness quite often so my standards are low… That said, I wouldn’t recommend this hotel to anyone and wouldn’t stay here again. The check in clerk was polite and helpful, and we had no problem finding our room. However the parking lot was full and the car spaces are far too small unless you have a subcompact. Once in our «remodeled» room… Which sparingly means a tiny flatscreen and new carpet, we got settled in. Linens smell of bleach but at least appear clean. The bathroom is in sad shape. Holes in the wall, hair in the tub, stained towels, missing baseboard trim… Thank goodness I only have to stay here one night.
Stayed night of January 22^nd room 202.
Honestly I don’t think it’s a case of the room not having been cleaned. I think it was however QC was not stellar. I had more issue with the wrong room being provided and the condition of things which should have resulted in the room being closed until brought up to a more acceptable level.

Man… I don’t like that I have to write this review, but I must. Travis, the night time front desk manager has the worst possible service anyone can imagine.
I came to this inn, fair priced, ok décor but perfect location and awesome amenities: full free breakfast daily, free WiFi, free parking and a free shuttle to every attraction we planned to attend: Knott’s Berry farm (even though it was literally across the street) Disneyland, Pirates Adventure, Etc.
And that’s where this goes south. Night one at Disneyland, we left and were told the shuttle would just need the times we wanted to be picked up. We called and Travis stated they would be on their way to get us in about 15 minutes… An hour later they came. I let it pass though because I figured they wanted to get all the hotel guests at the same time and it started their shuttle times in the lobby. Fine. No complaints even though I was lied to and after 30 minutes, they stopped answering the phone. Night two however, before leaving the hotel, because of the experience the night before, I stopped by the front desk while getting my breakfast vouchers and spoke with the manager asking options for the shuttle (especially after the prior nights fiasco) and asked was it possible to be picked up any time before 5:30 until 7 because we had reservations at Pirates Adventure at 7:30. I even stated that we could drive ourselves to Pirates or Disneyland but I just wanted to know my options. The manager who was very very nice (actually both the daytime managers were like family and very accommodating) told me they insisted on picking us up and taking us to pirate’s adventure that i and would only need to call an hour in advance in order to be picked up by the shuttle. Awesome. I reserved the shuttle for the morning drop off and pickup time, watched the manager write my room number, party size and pick up time request in the shuttle log (saw this with my own eyes)
Before our shuttle left, I confirmed with him and he opened the log, and confirmed, reminding me to call back an hour before pickup.
Now at 5:00 (plenty of time in advance) we called to reserve the shuttle for anytime 5:30 till 7 to pick us up and Travis (the night terror) was very very rude. He called me a liar saying they would never offer that and refused to check the shuttle log. When he finally said he was checking the log, he said he saw nothing written except my room number and party size in this snotty privileged cold tone. He was so nasty on the phone, for approximately 10 minutes, said if I wanted to leave my phone number he’d find out why I was told this but «absolutely no one was coming to get my family before 8:30pm» and after saying that same statement repeatedly, I expressed how poor his service was and hung up the phone. He never offered an apology for me being misinformed. Never called back once he cleared up the misinformation (cause you know, my phone number is on record with my reservation information) never offered any condolences, left me feeling like a child who didn’t deserve even a basic apology, even if they couldn’t accommodate my family. I had to call Lyft and pay a minor $ 22 to get back to the hotel (which I was prepared to do that morning when discussing to the manager about shuttle options, expecting they may not be able to be our personal shuttle, but was told other wise)
Here’s where it gets good. Only 2 minutes of me arriving into my room from the Lyft shuttle does the manager send one of the nice staff members with this sad puppy apology note and a pack of mini Walmart cupcakes. My son who is 7 said, why did he send Jose to apologize? Jose didn’t do anything wrong. He should have come himself. (Even a kid recognized that much)
When I went to the front office to return his cheap meaningless apology, he defended his stance and still didn’t extend a verbal apology stating «he couldn’t prove I was telling the truth so it was his job to stick to the policy.» Never apologized for being rude and condescending or for lying about the log. Nothing. He even refused to give me any information on the owner. He smirked when I said I’d write a review on the place. I’m guessing he has no concerns about any potential consequences. His service was enough to make me write this review. Awful service by only him. The rest of the staff was perfect but you know we remember the bad. Hopefully Travis finds a new line of work because customer service isn’t his calling.

My family and I stayed here the week before Halloween. My husband booked the Family Suite. It included a living room with a sofa, kitchen with sink, fridge, and microwave, and in the bedroom, we had two beds and a bunk bed! The kids were super excited about the bunk beds! I was super excited about the goodies inside the gift basket, thank you so much!
Our overall stay was great. Thank you so much to the house keeping staff. You guys did an awesome job cleaning and stocking our room. Our floor was filled with shoes, clothes, shopping bags, and valuables, but you guys managed to work around them. Again, thank you!
Pros
–Clean and Spacious
–Bed/​Pillow/​Sheets comfortable
–Kids loved the pool
–Free Hot Breakfast (can get crowded)
–Free Wifi
–Free Parking
–Shower Head had great water pressure
–Loved the complimentary Shampoo/​Conditioner
Cons
–Small Parking Lot

When it comes to lodging in places other than home, I’d like to think that I’m not too picky. As long as there is a relatively clean and comfortable bed (no bed bugs), a clean washroom and shower, and a secure door, I’m a happy camper. No need for fancy bells and whistles but I don’t mind if those are available hehe.
So the Besthost Inn is pretty much a motel. But regardless of many common perceptions of how sketchy motels can be, this one was actually pretty decent!
I chose to stay here for one night, because of going to Knotts Scary Farm on Halloween night. Originally I had chosen the hotel situated literally right beside Knotts Scary, but with our Canadian dollar being so weak, I chose to be a bit frugal. This place was only $ 130.98 CAN. However, convenience was definitely not sacrificed. This place was only a 5 min walk across the street to Knotts!
The check in process was very quick. Parking was rockstar as it was literally downstairs and in front of the room I stayed in. The room was very easy to access and just steps away behind the front desk office.
I was surprised to see a complimentary welcome basket, complete with an assortment of snacks. There were a couple little bags of chips, chocolates, crackers and red wine! Pretty impressive for a motel! This was an unexpected treat! However, it would be so cool if there were some fresh fruits, or maybe some Knotts Berry Farm snacks, since we were literally across the street from the amusement park. My boyfriend didn’t care much for the wine (he knows wine) and commented that the snacks were a bit stale. But the fact there was a basket still impresses me.
They also offer a full complimentary breakfast. Heads up, they stop serving breakfast at 9:30am. Unfortunately, I missed this breakfast but I already had brunch plans so I wasn’t too upset. I noticed the billboard/​sign outside advertised the complimentary full breakfast. It would be definitely helpful for guests, if the time when breakfast is served, was displayed here. I’ve seen this done at other places and it helped a lot.
Noise and rowdiness was a bit of a concern when I heard a group of loud teens outside the room. But as the Halloween evening progressed they left to celebrate the night. The only noise in the room was the super loud air conditioner. If there was a way to somehow reduce the sound the air conditioner, this would make the experience even better. But as a baseline, I can sleep despite a loud environment, especially if I’m tired enough. I was so exhausted at the end of the day, that the sound of the air conditioner didn’t bother me at all. I could see how the sound might annoy others. Another plus was that the room was smoke free and as far as I could tell, odor free. No strange smells permeated this room.
There was free wifi, a safe for valuables, a pretty decent flat screen tv, a microwave and a little empty mini fridge. The washroom was spacious! I felt like I was in someone’s house! The natural sunlight that filtered into the room was also a plus! Yay sunny California! There was a toilet and full bathtub. We had plenty of clean towels, a hair dryer, a basket of shampoos, conditioner, soaps and lotions available.
I only stayed here one night but this place served all my basic needs. If you’re in Buena Park for a short time and need a clean and convenient place to stay and aren’t too picky, is definitely give this place a try!

I booked this hotel because ratings were high and we only needed it for the night. I arrived around 1030 and the key didn’t work for us, went down again and it still didn’t work for us. Front desk came up to the room to quote «check it out» and it worked for him. I informed him that this was unacceptable and that I shouldn’t have to learn a certain technique or try multiple times to enter my room. The room next to us was also full of people partying. When I asked for a refund or a room change, he stated they were booked and there was nothing he could do until the manager came in at 7am and he would relay the information.
The rooms were also advertised as newly renovated. False. There was dirt by the front entrance, the tiles in the bathroom were aged, as were all the furniture pieces. The refrigerator was badly dented and there was a brown splatter on the wall behind a lamp, husband stated it was «glue». The headboard had the thickest dust I’ve ever seen in a hotel. I only stayed because it was late and my children were tired, but I spent most of the night avoiding it all! There were many incentives but it almost seemed as if it were trying to make up for so many negatives that I was already experiencing. Do I need to explain anything else?
I will never stay at this hotel again, nor will I recommend it to anyone I know. It was a bad experience for my family while on vacation and I am beyond disappointed at their lack of concern and response. I am embarrassed to say that I stayed here.