Buena Park Self Storage

I think the clerks name was Ken, who I dealt with renting a truck on two occasions, and also with the storage unit I needed for a few months. He was always friendly and helpful. I went the unit several times while slowly moving into a new place and it was always a good experience. They have plenty of carts to help shuttle stuff around and dont try to rip you off. The place isn’t huge so you can get in and out pretty fast. I’m sure they dont always have time to help everyone clean up broken glass while trying to empty out a unit at the end of the month and make it to work on time but I cant see anyone having a bad experience with this storage place.

Friendly customer service. Easy in and out. We almost bought a mattress cover but the employee advised it won’t fit a cal King bed. Very honest employee. I will definitely be back to use their U-​Haul services.

2^nd time I’ve rented a U-​Haul truck from this location and once again, I was happy with the service. 2 years ago when I rented a truck here, I was impressed with the professionalism and friendliness of the sole staff here. There was a line of people waiting and the phones were ringing, but the guy was calm and efficient. He assisted each and everyone with a smile. Same guy still works here and is still friendly. He is just the epitome of great customer service.
I always read reviews, whether it be on Unilocal or another site.
has reviews on its own site. There was one in particular that really stood out. This one customer had to report his incidence to the BBB! When he returned the truck, they overcharged him way more than he had driven even though he had proof that he didn’t drive that many miles. Apparently, the owner of the U-​Haul place (not this location) cussed him out and wouldn’t do anything for him. I certainly didn’t want something similar to happen to me so I took a picture of the odometer and noted the mileage before I left. Then when I got done moving, I took another picture of the ending mileage. I just crossed my fingers and hoped the guy at this location wouldn’t pull a fast one on me. He may have been nice 2 years ago, but people change. I went to return the truck and was quoted a diff. mileage than what I came in with. I only drove 34 miles, but was about to be charged for 49 miles. That’s a difference of about $ 15.00! I quickly got my camera to show him the picture of the odometer. He gave it to me at 34 miles. Whew! I’m so glad I read that one review and took note!

Clean place. Got our U-​Haul from here. Nothing spectacular but good service.