Jo-Ann Fabric and Craft Stores

I’ve been coming here for my crafting needs for more than 15 years and Tina has helped me several times in the store and at the register, always going above and beyond to help me find what I need, answer questions, and just makes my visit to Joann a positive experience every time. She is efficient, polite, and always makes pleasant conversation. From a person that owns a business, she is an excellent employee and really is the kind of person that keeps people coming back to a store.

Cynthia and Karen two wonderful women going above and beyond to help customers. I can walk to the one in LB by my house, but choose to come here. Thank you ladies.

Stopped by for crafting supplies. Jo-​Ann has a large selection of fabrics, patterns, and assorted crafting items. Prices are a little higher than if you were to find the same item online, however if you sign up for their mailing list, they are always sending out coupons — so those can help you save some coin.
The only issue I’ve had is that if you need assistance, it’s often difficult to find someone on the floor to help.

If you know what you need then you’re good if you don’t, good luck finding willing help! Associate Kim rudest person I’ve ever come in contact with! «Can you let me finish my transaction first?» was the retort when asking her for help. All that needed to be said was I’ll be with you as soon as possible. I understand being short handed but I don’t understand rudeness. Really think twice before coming into this store or maybe any Jo-Ann’s there are other craft stores out there.

I’ve been inside of a Joanns before, namely the one in Huntington Beach, but this was my first time here at the Buena Park location. I had just bought my first sewing machine and wanted to see if they offered classes and to purchase a sewing kit for beginners. I was hoping to find one that I could use a coupon on to save some money but found that the sewing kit I turned down at Walmart cost $ 10 more here. That aside, the lady in charge of the quilting department was far from friendly when asking me what I wanted there. I told her I’m just starting to sew and she just basically ushered me away. I don’t understand why everyone was so cold and judgmental. Are beginning sewers not worth your time? If you are offering classes, then you should be happy a younger person is showing interest.
My other real complaint is that their pricing wasn’t advertised very clearly. It was super misleading when I saw a rolling soft sewing case advertised with the storage bins and both had one sticker labeled 29.99. Being a beginner I don’t know how to value these items and just assumed it was like a rolling backpack and therefore was inexpensive. Upon checking out it was 129.99. I had to walk back just to see if I was blind, and I realized I was clearly not. There was an entire end rack that had them all stacked with no price tag either on the item or on the rack anywhere. I should have taken a photo to show you what I mean, but it was like that everywhere. Your pricing labels should clearly label the item for sale so you can distinguish if you have the right item.
So I’ll never come back here because I felt belittled and the pricing is misleading and or not clear.

Christmas ornaments and decorations were marked down by at least 50% the day I walked in. I did get several Christmas picks (the kind you can stick into your own wreath), a wreath form, and a wreath holder plus a few other decorative stockings and banners, all for under $ 80.
I would have been so much happier if the line for the cash register was more sensible. I was next to one, but the employee at this register made me fall in line with two others ahead of me. In the end, I ended up back at the cash register I was standing next to. Haha but not in an amused way.
And just like at another Jo-Ann’s, I got the grumpiest person who works the store.
Honestly, employees must please take your breaks as mandated by law and stop complaining about the lines and customers.
If not for the paying masses, okay, looking for bargains, there would be no need for employees.
Why I could be happily be checking out on my own, like at groceries and the Home Depot!

I’ll positively start by saying the merchandising is on point. Even with the holidays, it’s amazing how merchandising is not a mess which is a huge mystery concerning how poor the customer experience is. I myself am not a crafty person whatsoever. That being said, the stores layout is completely overwhelming & not consumer friendly UNLESS you know anything about Arts & Crafts. No aisle labels, no department signs, & worse of all absolutely NO WORKERS to help you. It’s either sink or swim & if you know nothing in this industry you’re definitely gonna sink.
This is my second time @ this store & experiencing the same service, never again.

I shop at this location frequently and yes it’s a bigger store, busy, a lot of traffic but I’m a customer and I see the rest of the customers see how nasty they treat the cashiers. I saw an employee who was stocking the other day. She helped me find my items but another customer approached the same employee and the employee helped her but not to the customers standards and the customer was flat out rude to the employee. I mean if they don’t have what ur looking for and they don’t have it in stock that’s not the employees fault yet the customer gets all angry with the assocate on duty that not their fault. Yet you customers expect these employees to take ur abuse. Hell no!
Great store! Great employees keep up the hard work from these customers

So as an employee of Joann not at this store but at another my experience at this location sucked the employe’s are not helpful they tend to brush you off,
I was looking for a certain fabric that was not on the shelf and I asked 2 people about it and all they says is if it’s not on the shelf we don’t have it, instead of checking if it came on the truck (which delivery was today).
Come on people we are here to assist if they can’t find it then we help look for it or give them a second option, or see if they want to travel to another store.
Our job at Joann’s is to help people come up wit creative ways to make there projects happen.
Plus we want our customers to feel like they could come back and know that we have at least some creativity in our body.
Last but not least we want them to spend there money here and not at michael’s.

Ahahaha. This Jo-​Ann is so terrible it’s a joke. I only come here because this super-​sized location is essentially the lovechild of Michael’s and a conventional Jo-​Ann, so they’ll have inventory that other stores don’t.
Nine out of ten employees I’ve had the misfortune of interacting with have almost convinced me to lose faith in the potential of Jo-​Ann customer service. The other night, one of their goons made a literal 180 turn opposite my direction when I tried to approach her for a question. The cashier who processed my transaction not only had a nasty attitude, but even failed to apply my 25% off coupon properly in effort to scoot us out of the store ASAP. We didn’t even bother to argue with her over it, I’d rather lose out on $ 4 than deal with her again lol.
Not to mention there is no form of navigation through this store if you’re coming here for the first time. There are hardly any signs to get you through the aisles, and you can’t count on the employees here to to even point you in the right direction towards that one-​of-​a-​kind fabric adhesive, which you need desperately to finish a costume due within single-​digit days. (paraphased version of an actual, recent experience. Sigh.)
Good things, you ask??? Well, they have a neat embroidery machine/​serger section operated by an entity separate from Jo-​Ann (OC Sewing), they’re quite knowledgeable and helpful in my experience. They also have… educational toys?
Yeah, that’s about it.
I’ll stick to the Long Beach location.

Pretty horrible experience here. One staff in particular made me feel uncomfortable. She was impatient and rude and then complained about to another customer about me. The second time I’ve ever been to Joann. The organization is horrible. Material was thrown everywhere and nobody cleans up. I asked for help a few times and was ignored. The cashier, heather, was nice. But the one at the fabric counter was impatient and rude. Her name was Julia. Avoid this store if you have a choice. I’ll go to Michaels or something else next time. The lines were long and the staff was slow at processing.
Very unprofessional.

Nice store, clean and very big. This is the closest one the offers sewing classes for my daughter. She loves them and the instructers are great. Will most definitely come back again for more classes for my daughter.

TERRIBLE customer service and you can tell all of the employees dislike each other. Not worth coming back here.

Five stars for their yarn and knitting needle selection — and for customer service by Carmen. This is not the closest Jo-Ann’s for me, but it is one of my favorite. I’m not crazy about the fact that their knitting needles are locked and require an associate to retrieve them, but that is why they probably have a great selection of knitting needles — reduced shoplifting of that product.
I did have trouble finding someone to unlock the knitting needles for me, but once I found Carmen, she was more than happy to help me even though I probably appeared impatient at that point, but that didn’t change her pleasant attitude — even though she had to unlock twelve different locks to access twelve different sets of needles. Check out was quick and easy — Carmen also helped me there too.
As far as overall customer service goes, I have visited this store four times in the last two months, and I have never had poor customer service. All of the employees I have encountered have been pleasant and seem to be working as fast as they can.

Nice store. Classes are excellent. Robin is a fantastic instructor!!! Highly recommend taking her sewing classes.

Able to get everything I needed at an affordable price (e.g., $ 0.49 for felt), but they need signs or something for ease of navigation and to save customers’ time! Ain’t nobody got time for walking around aimlessly.

I love crafts stores! Of course Jo-​Ann Fabric and Craft is much more focused on the fabric part of things, they do have so many other little things that are great for art and crafts!
In the middle of the store they have a giant fabric cutting center where they will measure and cut fabric for you… they have several sewing machines that they put to use as well if you need something sewn. All around the fabric cutting center they have choices upon choices of fabrics… felt, satin, cotton, silk, etc. of all the colors you can imagine!
For this particular visit I went looking for a silicone baking mat which sadly they do not have in stores): They do sell it online though… so I ended up just perusing the bakeware aisles for a good 40 minutes just looking at all the cool things they have! They sell really convenient cookie boxes (for gifting baked goods), cellophane wrappers, silicone baking cutouts (in shapes of hearts, gingerbread men, stars, etc). OH! and they have gel food coloring which I needed to bake my macarons! YAY! They sell piping bags and piping tips and cupcake boxes and muffin tins… seriously they have everything. Except the silicone baking mat.
The only reason I’d give this place 3 stars instead of higher is that there seemed to be absolutely no one around to help. No one asking «are you finding everything okay?» because let me tell you, I was definitely not finding everything okay. I circled the store twice before I finally found what I was looking for.
No help and for some reason… the entire store looked kind of lacking… like the shelves and everything were kind of barren. Weird.
Parking is easy because this Jo-Ann’s is located in a big plaza with Marshall’s and Bank of America and other stuff.

I LOVE this Joann’s because it’s really nice, fairly new, and it’s massive. I’ve been to other Joanns and the stores are small, cramped, and really dated.
They have so much product here. There are plenty of school crafts, scrapbook supplies, fabric, yarn, frames, paints, everything! That’s what I love about it. It’s way better than Michaels because they have plenty of items that Michael’s just doesn’t carry. And the prices are great here too. I always get coupons in the mail and they always have at least one coupon available online to print and use at the store. You can combine coupons, too which I really like.
The thing that really gets me about this place is the service. It’s non-​existant. I’ve never had an employee be rude to me. And that’s probably because it’s impossible to locate one. Seriously, if you need help in the store good luck because you’re on your own. They have like three employees working in the store and one’s at the fabric counter and the others are at the registers. Both lines are always extremely long, by the way.
The lack of employees and service is what makes it such low stars for me. I really hate when I’m trying to locate a specific item, can’t find it, and I can’t even find an employee to ask where it is. I have never seen an employee in the store who wasn’t at the fabric counter or register. They seriously need to have more people in the store to help out.
But they have so many supplies and coupons, so I’ll keep going.

JOANN has FABRICS and stuff upon stuff!
This place is great if your into sewing things or making clothes from scratch or for crafting but not on the Michael’s scale of things! This place is sort of a sudo-Michael’s but has fabrics!
When I first bought my house my mother thought I needed drapes because, «A window is not dressed unless it has drapes on it» according to her and her southern ways! Blinds or shutters just will not do! They let in light. I thought I would just go buy a few sets for each room and be done but OH NO she had to make them! And MAKE THEM SHE DID! Four Seasons Hotel QUALITY drapes with blackout drapes in the inside so the sun doesn’t come in and in different colors to match each room! That included the living room as well!
She went all out! Had special material ordered from JOANN’S in just the right color and style SHE was looking for! Did she ask my opinion? Of course she did, after she had BOUGHT WHAT SHE WANTED and had sewed it all together! She turned my dining room into her own personal sewing room! That was 3 years ago and IT IS STILL HER FRICKIN SEWING ROOM! Thanks to JOANN and her FABRICS!
Now she is OVER making my dogs fleece shirts for the winter because it’s cold outside! And buying them is just a waste in HER MIND! All three dogs and has now moved on to my friends and their pets! HOLIDAY GIFTS for the pets! All thanks to the WONDERFUL JOANN and her FRICKIN FABRICS! I must say she does fine work but GEEZ-​LOUISE can I have my dining room back?
Throughout all this JOANN has been her port in the storm and I for sure was no help! She was able to order feet for her sewing machine there too! YES FEET! Apparently in the world of sewing machines they have different feet that do different stitches! And if that is not enough for you, you can buy the sewing machines from them and they will teach you how to use them! Yes they offer sewing classes as well! I’m happy just knowing how to sew on a button and put a hem in a pair of pants! I have no desire to become the next contestant on Project Runway!
JOANN also carries silk flowers and things to make flower arrangements also another one of my mom’s gifts! THE WOMAN IS TAELENTED and has it coming out her eyes and ears! She can make gift baskets, and decorate boxes and she even made a gi-​normaous Christmas wreath for my garage, front door and inside over the fireplace. And she DIDN’T stop there either! She thought I had GREAT NEIGHBORS so she got there color scheme for Christmas and made them all Christmas wreaths too. Thank God no one was Jewish or Jehovah’s Witness! Two of the homes have double doors so they got 2 wreaths! Again I say, she is SUPER talented and THANKS TO JOANN and her FRICKIN FABIRCS and her sidekick Michael’s SHE is in 7^th HEAVEN!
If you’re looking for fun activities for your kids they have it. I should know my mom buys my nieces all sorts of little keep busy during the summer activities kits for them that I mail off! Christmas décor and décor for all holidays and season… they have it! And they will take Michael’s coupons as well! In fact there is always a coupon for something in the Sunday paper!
Over the weekend I got dragged into Joann’s for Christmas décor and it was all 60% off! My mom had a field day in there! She is supposed to be retired and has turned retirement into a full-​time job! She is more exhausted now than before and her hours are longer! Not only that she is over MY HOUSE ALL THE TIME! Whatever happened to kids growing up and moving away! DOES IT SAY IN SMALL PRINT SOMEWHERE THAT PARENTS FOLLOW YOU!
That said she has done some amazing things and I am VERY GRATEFUL FOR IT! My house is NOW A HOME (SLASH) CONSTRUCTION ZONE because she has found YET ANOTHER project! I don’t know if my pocket can take it!

I love coming here for supplies for arts and crafts projects. While I think their prices are a little more expensive than online websites, it’s always good when you get a 20 or a 25% off coupon.
This one is bigger than the one in Lakewood, and they have a bigger selection of items you won’t be able to get at the Lakewood location. Bonus: They carry flowers, and floral arrangements.