Phone Stylist

DO NOT GO THERE
Worse experience ever. Dropped off my IPAD 2 Air to get fixed on jun 2. they been giving me the round around for couple of month now. i called buena park police to come out and try to get me my IPAD from these thieves. i was told that i had to take them to small claim court, Which in did and they were ordered to reimburse me for a brand new IPAD. my i advice to you DON“T GO THERE.
WORSE FU********* PLACE EVER
Becare full they have three locations
Buena park
Orange
and i don’t know where the third one is.
expect to pay to take them to court if you take you stuff there.

This place Is HORRIBLE. I got my cracked screen replaced on my i5 and a month later the screen died. So I bring it back to him and he acts like he doing me a favor replacing it. He acts like he doesn’t have the time and to come back in two hours cuz he is soooooo busy. When I return, he is asleep at the counter. When I wake him, he says mine is ready, just give him 5 minutes. 30 minutes later, of him being in the back just starting my phone, he comes out with it. Upon inspection, I see the screws are missing on the base. When I approach him, he gets mad and says that’s all he can do. It’s my phone. Yea right, he just doesn’t know what he’s doing. I bring it somewhere else and they fix it no prob. Worst customer service. I’m surprised they are still in business. STAY AWAY!

Wish I would’ve read the Unilocal reviews before coming here :/
Horrible customer service!

I visited the buena park mall on Saturday. I needed to purchase two phone cases for my iPhone 5S. When I stepped into this store (phone stylist) it appeared to be disorganized and badly managed. Against my best instinct I waited for the attendant to finish his call which appeared to be a personal one. I inquired about the cases and came to a conclusion to purchase the survivor case. I must say he did work with me with the price. After we installed one my son realized the thumbprint capture area on the survivor was covered as their special feature. After ten minutes of the purchase came back to the store and explained my concern & tell him I want to return or exchange this to something more compatible with our needs. This young guy just out right says no refund or returns. There is no mention of this on the receipt or store. Anyways after trying to negotiate something in order to feel some form of satisfaction from the purchase the guy does not budge. My advice do not go to this store. Stand together to show these guys you might cheat us once but it will put you out of business. Ironically on my way out I stepped into T-​Mobile & I found a less expensive product with a 30 day money back guarantee.

I know you cannot please everyone.
I personally had a great experience. I had a broken screen on my I phone 5s. Sina, fixed it while open he discovered a battery about to burst so replaced it as well. The service and his manors were professional. I do not see the problem some report. I think they they misunderstand the warranty, although it is clearly written out and on display. I was directed to it a few times during the repair. I stood and watched as Sina fixed my phone and explained chargers and how to charge my phone to get max battery life. All and all a two thumbs up from me!
Ken

I really like the service this place has, fixed my Ipod for a good price, I didn’t feel over charged and it was quick!!! Would defenately come here for any repair needs again!!!

Same experience as many others here. I stopped by on Thursday asking about prices to get the glass camera cover fixed on my wife’s Galaxy s5. He (an owner named Sina) says if I pay first, he can order the part and have it in by Friday. I don’t live anywhere close to the area, I just happened to stop by to shop at Walmart and stopped by this store when I saw it. I told him I can come by Saturday right when they open and he set that time to fix it. He promised to call before that.
So I never got a call, and just decided to go on Saturday. An hour after all the shops in the mall open, this place still hadn’t opened. It was after 11am, and I had to head home (I work midnight shifts 6 nights a week and had to sleep).
I came back with my wife yesterday (on Sunday) to check into it. The employee was a girl who said she didn’t even actually work there, but was a girlfriend of an employee and was just at the shop until another person comes in halfway through the day, and suggested I come back some other time.
After making several trips and not getting anywhere, I said I want the phone fixed or a refund and that I will pay again when it will actually be fixed. She said she didn’t have keys to the register and couldn’t do refunds or make sales. She’s running an open store by herself, and supposedly couldn’t make sales. My wife called The owner and after he yelled a lot and hung up on my wife several times, we see the girl make a cash sale to a customer!
So the girl calls mall security because we are warning other potential customers to avoid the place, and after mall security hears what is going on they call the owner and tell him he has to allow her to make a refund. That’s when she suddenly «finds» the key to the register.
Mall security sided with us and said that they shouldn’t conduct their business like that, and said they may get fined for opening late the day before also, apparently the stores contracts with the mall says they have to open when the mall opens.
Avoid this place at all costs! It seems like they pull this scam pretty often, by the looks of the other comments.

Went in to get my iphone4 fixed, the person working was helpful and friendly he offered to fix the phone for a reasonable price or a temporary fix that was cost free
Overall great experience

My iPhone 5s’ charging port stopped working, and I took it here. Manny, the technician, gave me a better price than any other place I had been to, so I left it with him. Although he let me know that he may not have the part, he told me to come back in 30 minutes to see if he they had it anyways. I did, and he had already fixed and had it ready to go. Nothing negative about my experience, and it was done way faster than expected, so they get five stars.

Best price on phone screen repair. Sina and Cesar helped us out and we were happy with our service.

DO NOT GO TO THIS PLACE.
I was looking for a cheap fix for my cracked galaxy s5 phone screen and this place offered great prices! I pay for the phone screen and they let me know that they would call me the following day to bring in my phone because they needed to order in a phone screen. They inform me that there is a little chance «1 or 2 out of 50 people» that my LCD could crack in the process but Manny said that if we don’t give them a time frame, it will most likely not happen.
Anyways, they ended up forgetting to call me that my phone screen was in even though they already received it. I brought my phone in and Sina lets me know that my phone would take about 2 to 2 ½ hours.
Later, he calls me and lets me know that he just so happened to cracked my LCD in the process. I was completely pissed because I would now have to pay for the LCD which is much more expensive then paying just for the screen. I tell Sina to just fix the LCD and he lets me know that it would take an hour. I arrive at their store an hour later and of course the LCD hasn’t even arrived yet. I understand that accidents happen and that I was completely liable for my LCD breaking but I was just so upset at how Sina handled it. He was completely rude and insincere when apologizing. I straight up asked Sina if they were trying to screw me over and he immediately became very defensive and started raising his voice at me which shows they have no idea how to be professional.
I would definitely not recommend this place. Save yourself some money and pay a little extra for a place that actually has PROFESSIONALS handling your phone instead of people who somewhat know what they are doing. Trust me, you’ll end up spending more money in the long run if you choose this place.

I went in on a Monday to have my power button replaced on my iPhone 5. They said I could pay at that time and Wednesday the part would come in and they would give me a call.
Come that Friday I received no call so I decided to drop in (I live in LA so I’m not down the street but it’s not too far). I get there around 10:30a and they tell me that the part hasn’t been in yet but would be there around 12−2p. I waited and walked around until 2:30 and they still didn’t get anything in but they’d call me. So I left upset but somewhat understanding because parts dont always arrive as planned.
A week goes by so I decided to call the next Thursday and they say said they got it in, I received no call. I went in the next day and the guy told me he would try to fix it but if it didn’t work he would call within 20 mins. 3 hours go by and no call so I decided to check and to my avail he wasn’t able to fix it. I just asked for a refund. Not too long after my phone jack stopped working
I decided to try fixing it myself and when I got the parts in and opened my phone I found multiple problems that could have only stemmed from their work. I found missing screws, a stripped screw and that the circuit or whatever to my jack was actually cut! I was able to have my power button working in about 2 hour with no prior experience and some YouTube videos I was able to replace my faulty power button. My jack is still broken though.
All in all they guy was nice but I wouldn’t trust them with fixing any of my electronics.

Couldn’t ask for a more helpful place to fix your broken phone. Sadly, I am a repeat customer and have never had a bad experience.

I work near this location, I was reluctant for them to fix the volume button my ipad, but talking with Cesar and Manny, I did the work, They told me 30 minutes. I came back and it was perfect.
I will take my gadget needs over to Phone Stylist anytime.
thank you agian

This place is bad. Go with caution or just save yourself the headache and dont go at all! I came here to get my iphone unlocked. The guy helping me was alright, but he tried to charge us $ 170. After my mom insisted that it should only be around $ 50, he made a phone call and then said its actually $ 60. Uuhhh wth? Why on earth are you over 100 dollars off. So we paid the 60 and he told us it would be 2 – 3 days. I came back to the store 4 days after and it still wasnt finished. He gave me my phone anyways and said it would take another 3 days until the phone can be activated with the new SIM card. Its been over a week now and my phone is still not reading the new SIM card, so I went back asking why its been over a week when I was originally told 3 days max. The guy who helped me the second time was extremely rude and uninformative. I asked several questions because im not tech savvy but I want to understand what they are doing with my phone thats causing the delay. He simply shoved me off and turned to the next guest! Overall, they will try to rip you off, they will not provide you with accurate or sufficient information, and they are extremely rude and will not even give you the time of day.

Awesome service! Sina got me out in less than 20 minutes. Fixed my broken screen and held a great conversation.