Sprint Store

I just visited this Sprint location with my friend so that she could upgrade to a note 5. When we asked the sales representative to help us out. His exact words were «is that even out yet ?» I even showed him my phone and he seemed to be in disbelief. I can’t believe that people who don’t have knowledge about the current phones that are out on the market are allowed to work at a location where phone services are provided. I wish I would’ve said «oh I’m sorry, I thought that was your job.»
Also, when we asked him to find out which location would carry the phone, he didn’t know how to help us. Apparently, he didn’t have access to other stores inventory? I mean, if he could only call other stores and find out for us, we would be so grateful. But, now we’re driving around trying to find a store that carries one on our Sunday.
Thanks but no thanks.
I suggest extensive customer service training for your representatives.

I gave them one star because it would not take
leery of what they tell you read before you sign. they will tell you things are free and they are not. also they will promise rebate cards you won’t get. i was also supposed to get a credit each month for my tablets but they signed me up for a non qualifying data plan. I went there in October and I still have not stopped finding out about things they miss informed me about that costs me money.

every time i come to this store they lie to me about when i’m eligible for an upgrade, the trade in value of my phone, and also they try to trick me into leasing my phone instead of letting me pay for it up front.
today, i thought i would give them another chance because the last time i went in, a really nice woman had helped me but i wasn’t eligible for my upgrade until January 2016 (or so i was told).
here it is February 2016 so i decided to try and upgrade but upon asking for a price quote i was told that i couldn’t use ALL of the trade in value of my current phone towards the new one (hmmmmm) & that half of the trade in value would be given to me in store credit instead. the point is that they gave me such a ridiculous price quote to upgrade my phone that i decided to try another location.
thats when i realized that this location is ripping people off !!! i was informed that my upgrade isn’t actually until APRIL 2016 & that if i wanted to upgrade early its an extra charge of 100 $ which this location FAILED TO MENTION TO ME. either they were just going to charge me the $ 100 without my knowledge (instead of giving me the option of coming back in april for my discounted upgrade) or they were going to void my 2yr upgrade discount completely. LASTLY, the trade in value of my phone is actually higher than this location told me it was.
basically this location was going to charge me a lot more than i’m currently going to upgrade my phone for somewhere else & i find that SO ridiculous. i don’t know if they get more commission for doing things a certain way, but that is totally lying to the customer & that is just not okay.

I ended up leaving Sprint shortly after all this. My issues turned out not resolved and I got tired of being lied to. Sprint needs to check themselves before they wreck themselves!

Went in to get my free upgrade… ok ok I know. WTH was I thinking?! Well i have been with Sprint for 15+ years i deserve it!.. At any rate, I go in. meet Odion! Best decision I made!!! He was superb! Amazing customer service. very attentive and knowledgeable! He totally made my dreaded experience a pleasant one. I ended up with an S6 and re-​newed feeling of satisfaction and excitement! Odion you are amazing and rare customer service find!

Bunch of racists at this stupid store. we were waiting for an hour to get our name down and they take in a family that got in after me… never going to this store ever again. Unorganized and horrible customer service here. It’s only walking distance from our place, but we’d rather drive 10 – 15 mins to another location. A waste of time here.

One of the slowest Sprint stores I’ve ever been too. Reconsider visiting this location if you’re on a time frame.

The reason I am giving 5 stars is because ANGIE IS AMAZING! Hands down best customer service we’ve ever had with Sprint and we have been with Sprint for many years. She goes above and beyond. I will drive from Orange to Buena Park for that kind of service any day!

Over an hour wait and I’m still waiting. My name on the list and they are taking other people in front of me. I can’t wait for my contract to be done. I’m done with sprint.

Still more like a zero stars! we decided to leave and now I’m happy … Our bill is where it supposed to be. & customer service is 10x better.

Last updated review I will probably do.
0 stars for this particular location FORSURE.
Today I was on the phone with customer service for literally two hours. (Going out of my way to fix their f^)
Talked to a regular operator, a supervisor then a manager.
When I got my bill I was told the two tablets I was given were free, and the 1gb of data was included in my $ 86 phone bill.
But apparently that was not true. And I’ve been getting charged $ 20 extra a month for tablets I never needed to begin with .
The only way to get my bill what I was quoted, is to send back the tablets. So I’m now doing that.
Sprint shouldn’t get away with treating their customers so shitty.
Making ‘bundle deals’ that don’t exist just to get themselves commission.
I have dealt with this for way too long…
With three workers who have fed me lies. Two whom transferred locations, (sketchy)
Telling me they’d help me. When month after month they didn’t. And now 7 months later, hoping my bill is finally going to be fixed and I won’t have to go into the store and be around employees who only care about themselves.
To have multiple people say they’re going to ‘help’ me and NEVER DO, is ridiculous .
So take a risk and get sprint if you want. But do not let them tell you that you can get free tablets /​speakers.
Because THEY’RE LIARS
*****p.s
Check out

I’m not crazy over here making anything up that has gone on. It’s happening to people everywhere.

Worst and slowest service went multiple times to try and get new phones every other place was helped right away expect for this one. Would avoid this place

Would give zero stars if possible. This place has horrible customer service. They won’t even acknowledge you when you walk in. Then they ignore people who have been waiting and help people who just barely walked in. Waited for half an hour and got no help.

Went in and spoke with Hideky she did the most for me switched over from t-​mobile, I’ve been in twice since then and the rep Eli helped me out with the best attitude, the store manager Gus is always on the floor making sure his reps and customers are taken care of. I honestly enjoy coming to this store cuz they always are up beat and making there customers laugh.

I wish I could give this place zero stars. When I arrived there were three salespersons and only three customers ahead of me, and three at the counters. I ended up waiting 45 minutes in a line that didn’t move once during that time. I don’t know how it takes almost an hour to serve each customer. I’ve been to a far busier Sprint Store with only a couple of more employees on staff; I received expedient service at that particular store. I ended up driving to a different store where I received quick and professional service.

Just visited this store and man has it improved in many ways!!! everything is much better, better staff, better store!!!
would be better if they had a check in service/​list so people wouldn’t cut in front of others!!!
i was taken care of by Hideky she is awesome!!!

So the employees here will tell you that are gonna pay less by adding things to your line and at the end when you agree they will let you know you will pay less after a year like WTF! So I’m here about to return the tablet I got for «free». I walk in and there is probably about 5 customers ahead of me and I ask for the sign in sheet. Employee tells me there’s no sign in sheet and I’m like ok! So how do they know who got here first? Bad customer service employees just brain wash you!
Update: After talking to a manager and he said there was nothing he can do I called sprint customer service line to make a complain and guess what, they were upset about the fruition called sprint store talked to the manger I had talked to and they solved my problem I will erecting items manager had said I couldn’t with no problem.
Always been loyal to sprint I love sprint, just go to a store with a better customer service :)

My sprint service just keeps getting worse. Data is non-​existent.

I’m writing this review for my dad since he is not as «tech savvy» as I am. Which just means he wants me to do it for him.
Recently my wife was in need of a phone upgrade. We drove to the Sprint store where I had upgraded my phone not too long ago, upon arrival I could not help but notice this special young lady greeting every person who walked into that store, including my wife and I. I noticed that it got very busy and even though we waited a few minutes it was worth the wait. It was our lucky day to have Jenn Alfaro assist us, that was the Best service I have ever received. I am a manager in the retail business, I have been for 42 years and I know good– sorry– EXCELLENT customer service when I receive it. I will always recommend my friends to go and see Jenn at Sprint at 8271 La Palma Ave in Buena Park.
–Pete L.

I walked in with a broken iPhone and walked out with a new iPhone 6. The service was amazing.
One thing I take into consideration is how all the customers are being treated, not just myself. Every person who walked in was treated kindly. Gus and his team really worked to make my visit the best! Would recommend this store more than any other Sprint store I’ve been to!