Michael Thomas Salon and Day Spa

I love this place. Linda has been cutting my hair for 2 years, and it always looks good.
The reason I can only give it 3 stars is because on my most recent trip there I asked to get 3.5 inches cut off. She took off way more than that, and my hair is now shorter than it’s ever been even though we discussed it was still going to be long… At least it was still a pretty haircut, just annoying to now have to grow out my hair again when I had finally grown it out.

I’ve been going to Michael Thomas for quite some time now. Amy A. always cuts my hair and I’ve always liked every haircut. When I call to make an appointment I have always received great customer service and the front desk has always been very nice, helpful and courteous — in other words, professional. Would recommend this salon to anyone!

I’ve seen Inga for my eyebrow wax and shaping ($ 17) for about a year now. I am very happy with her services, she is gentle and accommodating with what you like. Recommend!

WARING… WARNING !!! Women for those of you that VALUE your hair, STAY AWAY from this salon!!! ESPECIALLY DO NOT HAVE KACY DO YOUR HAIR!!! Kacy certainly has NO business doing hair color!!! SHE DESTROYED MY HAIR!!! On top of that the manager and owner have the worst customer service skills and did not want to rectify the botch hair color! If I wanted to RUIN my hair I could of done it myself! I would like to add I was not a walk in. I have seen Kacy a few times before this. For HER, the owner and manager to not want to accept the AWEFUL hair color that KACY «gave me», I never stated to her a wanted a color change… because as she says there was a misunderstanding on her part… are you kidding me !!! She did not want to Fix the problem that you created!!! All around WORST EXPERIENCE EVER!!! I have been doing my color for a long time, I know the color and highlights I want!!!

I read somewhere that the manicures were not any good here. Well, the person that wrote that was nuts because it was one of the best manicures with Eunice. Such a pretty place and what salon is ever open on Mondays. Thanks

I don’t usually write reviews. I received a G.C. from my husband– very nice and he thought that the salon closest to our house would be a nice gift. This place is so over-​rated. I had a manicure and it was one of the worst ones I have had. My appt. was yesterday and it is already chipping. They rush you in and rush you out. The manicurist was pleasant– but not good at getting cuticles off or applying a nice even top coat. Too delicate for my liking. I agree with some of reviews for the receptionist staff, too. Not top game. I will stick the dozen of other nail salons around BG that charge half as much and do a much better job. With the price of gas these days, Im surprised any one would go to Michael Thomas for anything.

I went to Michael Thomas several years ago and was treated so rudely by Warren, who is an owner there, that I would never go back. He was insulting and snide during the time he was cutting my hair. Maybe he thought he was being funny but I can tell you that negative jokes at the customer’s expense are not funny. That’s no way to run a business. A few years ago I saw a woman who works there and mentioned to her that Warren had made me feel uncomfortable. She became angry at me and staunchly defended Warren, without any interest in my complaints. These people need a refresher course in customer service!

My experience at Michael Thomas was a disaster, I do not recommend this salon AT ALL. I visited this salon to have my hair cut and colored. I informed the colorist and owner of my history with hair loss and that for «years» I have been avoiding harsh chemicals in order to maintain my hair health. They seemed very professional and concerned and proceeded to color my hair. My hair turned out WAY too dark and I walked out with the SAME hair cut as I walked in with. Odd for someone that has spent 20 years cutting hair. I was not asking for a miracle, it was a simple cut. Upon my disappointment, I spoke with the owner and he reassured me to return to have my hair color corrected and re-​cut (which he should not have considering my history, but he insisted it was safe). The colorist ignored the need to use gentle products and my scalp burned (this is no exaggeration) for 2.5 WEEKS! Day two I had to head home from work to wash my hair because my scalp was burning so much.
Unfortunately I did not know that it is STATE LAW to patch test the hair before coloring, this law was ignored. The testing is something I would’ve benefited from to determine if I would have an allergic reaction since I am unsure of what causes my scalp sensitivity. When I called to inform them my scalp was burning, my calls were not returned by the owner. Instead he was having his staff call and I was never offered any solace or a refund. When I called to inquire what was used on my hair as to avoid these chemicals in the future, I was told my file was deleted. I had to visit a dermatologist, take oral and topical prescriptions, and I lost 50% of my hair after spending 2 years growing it out to a healthy state. My hair loss lasted for 4 months! I should have sued.

Outstanding first experience at Michael Thomas Hair Salon and Spa today. From my initial telephone contact with them, to the cut and color, the service and staff were spectacular. I have been to a number of «high-​end» North Shore salons, and the staff at Michael Thomas are professional, friendly and deliver outstanding results! I’ll be back :)

I’m a big fan of Michael Thomas. I get many services done here and am always pleased. The girls and guys behind the service desk are friendly and expedient. I’ve been to many salons but I have to say I really love the people here they make my experience pleasant.

Hair Stylist:
I have had Linda as my hairstylist for the past 3 times and she is consistently reliable and does a great job with my hair. She’s friendly as well. I would recommend her.
The shampoo lady — Irene– is wonderful.
The facial — would not go back to this salon for a facial– the lady who I would not name her here in a public review– was very nice, friendly and knowledgeable, however, the last time I had a facial, was the roughest facial I have ever had in my life. Alot of scrubbing and just really really harsh. I’ve been to many facials and this is the only one I have broken out after, terribly. You would think she’s cleaning a dirty foot and not your sensitve face. Perhaps if you have thicker skin, and don’t care about them being gentle, it would be ok to go. they use good products, specifically some skin ceutical products for Vitamin C which is effective.
Front staff– poor customer service. The last time I went, I had asked if I could charge tip to credit card. The front staff I checked out with was friendly and offered to give change to my $ 20 dollar bill since they only take cash tip. However, an older brunette who was the one that gave change says to the staff «More?» These customers are so unprepared. You would think they’ll come prepared with change before coming” The man next to her «They’re never prepared» The older lady went on about how yesterday evening, everybody was asking for change, etc. They are saying all this while I — the client –was right there checking out. I find that very rude that they intentionally want me to hear this (or not– but I don’t care). It’s very inappropriate and horrible customer service. This is what they should expect if they don’t allow clients to charge tip to the credit card. With the price I’m paying for the haircut, I expect great customer service. Definitely not a high end salon with this attitude.

They just won’t give you an appointment for the service you want if you have a groupon.
The person over the phone– Lisa is rude, she doesn’t care or understand how to treat a customer.
Before having a service they drive their customer’s away!

i went there with my groupon for the ultra face lifting.
it was such a great service + experience. now i would love to go there every month. The place is clean, has great peaceful ambiance for a spa.
i often noticed that merchants are less hospitable when i told them that i come with a coupon. However, here at michael thomas: they are really nice about it and still treat me like normal customer. They even asked me whether i need a print out there.

This place always seems to get my hair right! The only place I trust in the north suburbs to cut my hair. I haven’t had much experiance wiht hair color. I gave them 5 stars becuase of their hair cut and I was amazed by it. I don’t go to a place for the front desk staff but their hair stylests and Syed was really good at cutting my hair.
the stylest are great. I go to Syed, he is amazing at cutting hair. I would say this a thousand times and it would be an understatment
I do have to agree with the other reviews, the front staff are rude and disoraganized. And at times unhelpful.
I don’t mind the rude service, becuase i like ther way htey cut my hair

I have never received such POOR CUSTOMER SERVICE at a business. Not only did the ladies at front desk have poor attitudes they were disorganized and got the time of our appointments incorrect and then acted agressive and accusational that we did something wrong. Instead of having a manager solve the issue… Perhaps have us wait a few minutes and ask us if we would like a glass of water and have a seat while they squeeze us into their books… They were arguing with one of my sisters about how we got the appointment time wrong and how we were late. Note: we called and told them we were trying to find them and one of the front desk girls gave us very misleading directions.
It seems to me that there are too many people doing the books there and they are not accurately communicating with one another. Poor management. Now this was probably the worst customer service experience I have EVER received to the point that WE WALKED OUT of the salon and didn’t even want anything to do with the place… we were treated so rudely by salon snobs.
This was (supposed to be) a special day with my sisters and I would have liked to enjoy as a bonding session a week before my wedding. They highly offended 3 people and have lost our business as a first time client. I HIGHLY recommend you do not go to this salon… you will be wasting your time and money.

The process of trying to find a reasonably priced place to get my hair cut in the northern burbs has been more difficult than I had originally thought it would be.
Went there yesterday to get my out of control hair back in control. It had grown beyond what I like it to be at, but I’d LOVED the cut I’d had previously, but since I’d gotten it cut at a school, and the student who’d cut it was moving to tennessee, and I don’t want to drive to tennessee to get my hair cut, and want something somewhat inexpensive and close by, I decided to try Michael Thomas.
The color went fine, but it took a very long time and because my hair is so thick cost much more (I think they charge you by the tube of color) than my hair normally does to color. I was sitting in the colorist’s chair for at least two hours. It usually takes an hour. I’m not sure what she was doing or what was going on, but it’s not good.
Then, when it was time to wash my hair, the shampoo woman tried to massage my skull off my neck and it really hurt. She also shampooed my hair five (ish) times, and applied a glaze to my hair, even though I didn’t ask for one… I’m really not sure what that was for…
After that, I went to the person who actually did the haircut, and she told me that my hair, that I loved, looked stupid (basically) and she wouldn’t cut it that way for me. Instead, she gave me bangs that went into my eyes and were poking them, when I wanted to not have to worry about pushing my hair out of my face anymore.
I went home and trimmed my bangs myself so that it would stop irritating me, and now I look like Darth Vader. I’m going to another place for an emergency haircut tomorrow.

For hair color, cuts and styling, and makeup, this place is fabulous. They always remember me, and the service is impeccable.
My favorites: their to-​die-​for hairwashers. These women know how to massage the scalp. They deserve tips on par with your stylist. I also love the coffee and tea selections.
You can’t really go wrong with any of the stylists either, although I love Sandy and Sad.
They ARE pricey, but what do you expect? I can’t afford to go here regularly anymore, but when I’ve saved up a bit of money it’s the first place I visit. I’ve had my hair done in updos and in styles for two different weddings, as well as my makeup. They also offer waxing services but I have yet to partake.
Highly recommended and easy to get to if you’re in the ‘burbs.

It’s difficult finding that perfect hair stylist that you know you’ll be satisfied with your cut before he/​she even starts. I very much disliked Mario Tricocci. Instead, I was a big fan of On Stage in Glenview, until my hair dresser moved to Wisconsin and I began going to Michael Thomas. Surprisingly, I had hair appointments with different stylists, and I loved all of them: Isela, Sad, JJ, Larry and Patty. So, I usually don’t have a preference who I get when I call for an appointment, as long as it’s one of the five… For hair color, Cassie is the best! I recommend going during the week, unless you call way in advance for Saturday appointments — they are always busy on Saturdays!