Best Western Plus Galleria Inn & Suites

Returned to the Buffalo area tonight (girlfriend wanted to go to that Galleria Shopping Center). We figured, since we had one good experience at a Best Western in the area, we would try another. Well, this one came with a real attitude at the front desk. She was on the phone when we got there (and we did try to check in late in the evening). This young girl acted like she was doing us the favor, and was very vague on many things. I looked at my girlfriend and we both said «NO» to taking the room. We went back to the one by the Lake (that’s where we are now). I would come back to this one by the Shopping Center, maybe she was having a bad night, who knows… Two weeks in a row at the same hotel. Bob at the front desk signed us up for a Best Western program for travelers.

Don’t ever stay at this hotel. I stayed there over 50 times in a year or so. I try to reserve a room today and the man at front desk refused to give me a room at my corporate rate. His main concern was making a profit on the room selling at rate value. I’m furious. I stayed there every Monday and to be rejected like this is unacceptable. Now I will take my business else where. It’s a shame as a professional driver now I have to go out of the way to find lodging.

My lungs are burning from the smell of chlorine which fills every crevice of this place due to the indoor pool. The cable t.v. has static. The plus is the area is decent.
The wall outlet by the desk is broken.

It’s nice and clean, friendly and helpful staffs. There’s a lot of parking space.
The soaps, shampoo and conditioner are not that nice though.
Breakfast; there maybe a few foods to choose from but had to skip because of the crowd, no place to sit.
The cups for juices are for sampler only not for real drinks.

Stay Away from this place if possible. I got stuck in this because I booked it through ‘Hotwire hot deals’. I can close this review in a single sentence. This is a ‘motel’ which is over priced to get customers in the name as ‘hotel’.
Plus Point: Nice Breakfast
Minus: Unclean Bathroom/​Toilet, Outdated Room, Pathetic Customer Service.

We’ve stayed at other hotels in Buffalo, but we were pleasantly surprised with this Best Western. First, it’s really close to the mall and out big box stores but not close enough that you need to pay more for a room. They also accept mailed packages to the hotel — I had some items from amazon shipped for pickup. The breakfast is decent and the rooms are ok. The room smelled like chlorine from the pool and the washrooms were outdated and slightly scary, but overall we enjoyed our stay and would return!
Staff was great except they did say they couldn’t provide us extra blankets as the hotel was fully booked up and they had no more. Suggestion, invest in more blankets! :)

I was supposed to stay for two night, but cancelled halfway through the first. The room was dirty, not vacuumed, the sink and shower (no tub) wouldn’t drain, as they were clogged. The tiles in the shower were missing, and there was no shower curtain. There was a pipe actively leaking inside of a cabinet, which caused the carpet to be wet and moldy. The room door had loose hinges, making it difficult to open and close it. The informational sheet that they left on the bed was stained with coffee. I would never stay in this hotel ever again. At one point, I almost went out to sleep in my car.

From reviews & the outward appearance this hotel looked much better than the surrounding airport competition.
Ever heard of Murphy’s law. This Buffalo Best Western Plus Galleria sure had their problems in May 2014. We did get compensated for the room rate, but would have much preferred a good night’s sleep in comfortable surroundings.
Here’s a list of deficiencies.
1: Failure to greet guests upon arrival. Waited with another quest another 10, after he had stood there 15 minutes prior. We finally called the local number to no avail. A very young lady finally showed up with a handful of dirty linens.
2: During our wait I used the men’s lobby toilet. Sewer gas nearly put me down.
3: After checking in we were given keys to a room that had yet to be prepared for occupancy. On Hind sight we just should have left, but after flying all day & a good hour fussing around we finally got keys to a suite, for our trouble.
4: Bone tired, we just crawled into bed, with dreams that tomorrow would be a better day. Around 1-​am the wife got up to use the toilet. She woke me, saying the toilet wasn’t flushing, & the room was freezing. At least 3 more tries during the night to get heat, to no avail.
5: Upon waking we found enough dust on the tops of furniture, you could easily write your name in. It was obvious that the room hadn’t been used for days or refreshed for use.
On a positive note the included breakfast was in the average range. After warming & eating a bite, we decided to confront a manager. Not once do I remember getting an apology. In stead of a thank you for bringing it to her attention, she quickly made excuses, & comp the room rate to shut us up so we would just go away.
On our way out returning the card key, I spoke with the front desk that the heat was still not coming on. Another excuse. At this point I just give up.
It’s clearly a management & non training that’s the problem at this given time. To think it’s OK to leave a young girl along at night with so many issues to deal with. Why would she have to be changing linens, & having the day crew leave unfinished rooms. The manager thought this is normal and not a problem. Just from a security issue, I think not.
The wife says never again at this BW, but I think at one time it had to be better or else how did it get it plus rating. Given better circumstances I’m inclined to give it another try. Like I said in the beginning the outward appearance looks promising.

Overall positive experience.
Outdoor swimming pool. Gym well-​equipped. Plenty of outdoor parking space. Free Wifi. Breakfast served. Friendly reception staff.
My only complaint is the bed sheet was damp. Housekeeping probably put it on mattress even though it wasn’t completely dried.
Shower pressure was decent but water sprinkles out (it’s old). Old (or cheap) mattress. It’s too soft, my back hurts in morning. Otherwise, clean room, clean hotel. 1^st floor can be noisy if there are ppl in hallway.
I recommend staying here for only a day, 2 at most.

This room was reasonably clean. The breakfast alternated between (good) scrambled eggs and horrible fried egg discs. The location was good for me, and the staff was great. I paid a good price for a good room. If you seek luxury, this is not the place. If you want a nice, safe place to stay and great value for the price, this is it. BTW– the pool was closed and the hot tub is terminally out of order. The pub next door has great wings and cold brew. This is not the best place to take a family, but perfectly fine for a single or couple.

Well, I’ve stayed in worse. Unfortunately that is the best I can say about this Best Western, not sure who that reflects worse on.
I was flying out of Buffalo on a very early flight so decided to stay the night so I wouldn’t have to stress in the morning. I arrived quite late and noticed this hotel looked like they put walls around a motel. I checked into the room and was a little disappointed at the condition of my surrounding but sucked it up because it was only for one night.
In the light of day the situation did not get better. I desperately needed to wash my hair and get ready to go to a meeting straight from the airport. The shower had only a flimsy cotton shower curtain basically soaking the floor from the shower. Actually I would describe it as a half shower half foot soaker. The tub that was mildew stained like my first apartment in college and needed about 4 litters of Drano to fix the drainage problem. I actually had to stop the shower to let the tub drain!
On a positive note, I will say that I had a problem with my credit card and the girl at the from desk was very helpful while I got everything sorted out. And the staff working at the breakfast station was very diligent keeping it stocked and clean.
Although I’ve had worse experience I will not be going back to this Best Western again. Way to expensive for what you get!

This was a nightmare!!! The rooms was very cold, I was up half the night on the Internet getting a refund so I can transfer too another hotel in the morning !!!

Hi all. I post my review of a hotel/​motel on Unilocal only after I stay at that hotel/​motel at least 3 times. So it is with this motel. Best Western calls this a «Plus» type of hotel and I guess that means that it is a step above what you get with the standard brand. All I know is that I like this place after 3 stays of 2 – 3 nights each stay. First, the price point is very competitive. I got a standard room of reasonable size with a motel refrigerator, queen bed, and 32 inch flat screen TV with remote for a AAA rate of $ 62.99 plus tax (in January– a certain off-​off season rate). This rate was almost half what was posted in downtown Buffalo locations. Second, the location worked great for me. The on-​line marketing suggests that this Best Western is 15 minutes from downtown Buffalo and this statement is pretty accurate. 20 minutes is more like it, but why quibble about 5 minutes here or there? Third, the complimentary breakfast is described as being «deluxe» and I guess this means that you can expect breakfast stuff that you should not expect at the standard, non-​deluxe complimentary breakfasts that are provided by non-​Plus Best Westerns! After 3 stays, I rate the continental breakfasts served up at this Best Western as being consistently excellent. The breads have been fresh, the fruit selections have been ripe and varied, the juices and coffee have been tasty, and the eggs have been scrambled and looked like real eggs to me, and there is protein! Sometimes bacon… sometimes sausage… am I dreaming? What is it about frequent traveling that makes me crave breakfast meat? I may need psychiatric help for this, but, in the meantime, this Best Western gets a «Plus» rating from me just for providing breakfast protein.
The marketing of this location also mentions that it has been updated in the Spring of 2011 and is «looking good»! Also mentioned is that the guestrooms have been «thoughtfully appointed»! I cannot comment pro or con about this. I leave early and I return late so I have yet to evaluate the looks of the property from the curb or the condition of the guestroom’s furniture and fixtures from within. I can, however, confirm that my rooms have not had any tell tale smells in them when I return after a long day, the water pressure has been great for early morning showering, my hot water has been hot, my TV remote has worked, my room keys have worked, the refrigerator has worked and has been turned on, parking has been convenient and free, and the front desk has checked me in and out without incident and with the appropriate amount of friendliness and courtesy, and without any incidental fees or other surprises. I am much too busy to use a hot tub or swimming pool or exercise room and I bring my own wireless internet connection with me so as to avoid security concerns, so, I cannot comment on these amenities. So far the only negative I can report is about the quality of the bath towels. I don’t expect Four Seasons Quality but a modest improvement in this room amenity could be considered and mean much more to me than a hot tub.
Keep up the good work, Best Western Plus of Dingens St in Cheektowaga! I will remain a repeat customer.

Great hotel in a great location. Plenty of parking, and friendly staff. Only two issues this visit, one of which is being fixed as we speak. The hotels A/​C system was completely out of service, but to BW’s defense, it is currently being replaced with a brand new central hydro system.
Secondly, and my only real issue was the cheap (Swiss Brands) soaps and shampoo. Most Best Westerns offer the Pantene Pro-​V shampoo and conditioner and Dial body soaps as well as Vaseline intensive care lotion in the room. This is a huge offering at best westerns an one of the reasons I frequent this hotel brand.
Overall, I was really satisfied! I try to offer good and bad in every review so you can develop your own opinions. Heh
Thanks!
Kyle