Buffalo Marriott Niagara

The security at this hotel consists of men on power trips with Napoleon complexes. Don’t be caught out of your room past 11, or you will be scolded. We had a large group, and ADULTS were told to get in their rooms after 11. The security treats paying customers like GARBAGE, and hotel management has no problem with it. Unfortunately this hotel ruins all past, positive Marriott experiences. If I could give 0 stars, I would. The security is APPALLING.

Nice hotel — giving it 5 stars because it has a really nice gym. The pool/​hot tub area is also very nice. Hotel seems well maintained.

The rooms are nice, price okay, house cleaning great, gentleman who drives the shuttle amazing, bar is nice, customer service sucks! First gave me the wrong room, which is no problem — I just let them know nicely that the room they gave me was with 1 king instead of 2 doubles. Instead of apologizing, the guy behind the desk was annoyed and immediately accused me of not having that noted on my reservation — even though I did was was able to show it in my email. He just kept saying «I mean I will move you rooms, but there is no note on this account.» Not a big deal, but just not friendly and put a bad taste in my mouth.
Then I noticed that upon check-​in, I had been charged $ 212 twice, even though the total to the room was $ 284.26 for the two nights and I had already been charged a $ 142.13 deposit. Again, I inquired as nicely as I could, but he was annoyed that I asked and kept telling me it was for incidentals. After as few minute, he started to understand why I was concerned and realized it didn’t look right. When he asked his associate next to him for help, she was even more annoying, extremely rude, and even said she would be pissed if her email got lost while she helped me. It ended with her telling me that the accountants have gone for the day, won’t be back until Monday, and I would have to wait until then.
As of now, I have made a payment of $ 142.13 and have 3 pending charges on my credit card in the amount of $ 212.13, $ 212.13, $ 142.13.

Booked on Hotwire and got an insanely good price. Some places put you in the janitor closet if you book on Hotwire, they put me on the top floor. Great service, clean rooms, very comfortable beds. ¹⁰⁄₁₀ would stay again.

We stay there quite often and have found the staff to be very pleasant and helpful. Especially Kim the bartender and Rani and Gracie in the restaurant.

Stayed here the past few days in a pinch. I booked on Hotwire and got placed here, and I am happy I did. The hotel is super clean and the staff is very friendly. I have never been checked into a hotel so quickly.
The Rooms were decent sized and clean. The pool area was clean an as well although I did not have a chance to use it. The fitness center was actually very nice as well.
I paid under $ 100 a night for this hotel and it was worth every penny. The place is huge, and very quite.
I would recommend this place if your looking to stay in Amherst, its a good 20 minute drive from Buffalo.

I have been staying in almost nothing but Marriott brand hotels since I was a baby. I have lived in them multiple times between moving to new states or new cities. I was married at a JW Marriott. My parents have done the same currently residing in one since December while their new house is renovated in Boston. I was even at the one in Port au Prince, Haiti in April and this is the poorest country in the Western Hemisphere yet… This was by far the worst hotel I have ever been in. They have zero customer service skills, allow for the endangerment of children, do not restock their food at breakfast buffet, do not restock towels in the pool, are ride at the front desk no matter how routine or odd your request, they will not do a single thing to accommodate you unless it is the July 4^th female night manager (she tried to fix multiple issues), the staff lies, they are condescending, I was called a bad mother to my infant for putting her in her crib while putting laundry at the door, they lock the doors exactly at check out and don’t tell you so if it closes behind you you can’t get back in even if you haven’t checked out, they allow for people to not wear clothing and expose themselves in the pool area without repercussions, it’s unbelievable. I will never stay at this hotel again. We had two rooms for our family over three days all on executive platinum whatever card points and they still didn’t care. Then when I was given the card to open the door back up it didn’t work and when I called the girl at the desk laughed at me. Aka she did it on purpose. I can say that my room was always very clean and the bathroom staff woman in the main ballroom hallway was sweet as pie. That’s it. Corporate was informed and was amazing about remedying the situation. The police say they are there regularly. Sad. They are part of my whole life and this one was my baby’s first vacation my first and only biological child (two step kids) What a bummer. I have no words now.

Not the nicest marriott. You can tell it is old. Old signs, dirty in the back exits of the hotel. Missing do not disturb sign. Refrigerator In room was missing all shelves, did not cool the best. Plugs would barely hold anything from phone chargers to flat irons. My bed had a dip in it. Full length mirror inside closet door was small. One wash cloth. I would never pay regular room rate to stay here. Just not what I expected from a Marriott.

A hotel built in the 70’s (I think), but, it feels up to date. Rooms are fairly standard for a Marriott, clean, warm and well appointed. There seems to be lots of action at this hotel, between conferences, hockey tournaments, cross border shoppers and flight crews. Everyone seems to have fun here.
This location has a great bar/​restaurant. Please say hi to Vinnie at the bar, he is a class act!

5 star !!! Love everything!!! Restaurant food was awesome!!! Great customer service!!! Room nice and COZY what a great way to spend Anniversary in the North in Buffalo. Nice Snow!!! Here. We don’t get to see this where I’m from. I recommend everyone to stay here. We always stay in a Marriott. Love Marriott!!!

My wife and I stayed at the Marriott for Valentine’s Day. I was surprising her and honestly chose this hotel because of the proximity to work (we both had to work a few hours before celebrating) I arrived earlier than she and the staff was kind enough to oblige my request to give her a notecard I had made. When I got to the room I was pleasantly surprised! First and foremost it smelled so fresh! (Which I know may sound weird) Every inch of the room was pristine and very welcoming! We also enjoyed dinner at the blue fire grille (due to weather we weren’t able to leave as I had wanted for dinner) the prices at the grille seemed a bit high but the food and service were well worth it! My only complaint was that our floor was entirely full of routy students enjoying the basketball games. They hooted and hollered during the games and even went up and down banging on doors. It was quite off putting but security came when we called… This wouldn’t keep me from staying here again. Once the game was over they were quiet. The bed was like sleeping on a cloud and we really enjoyed the whirpool & swimming pool.
Thank you to everyone at the Marriott for making our stay effortless and a sheer pleasure! Our Valentine’s Day was perfect in every way!
(And I got a great discount with my AAA card! Bonus!)

Has a lot of mfe equipment in the gym and the lounge is very big with lots of areas to go and read. I only stayed one night but my stay was very nice. The employees at this hotel are very nice. Everyone asked is how we were doing which I found very respectful. Overall a very nice stay at this Marriot!

I will preface this review by saying that I haven’t actually stayed here, but have visited on a number of occasions for various conventions and meetings.
I remember the days of actually being a student at UB, and I can remember this hotel not being anything special. But since that time there have been significant improvement to the building and facilities.
I have been quite impressed with the dining area downstairs, and it is nice to have a starbucks on campus. The bathrooms on the main floor near the conference rooms are large, clean, and pleasant to step into.
Everything has been tastefully updated, and the size of the venue makes it perfect for large events like the Buffalo ComiCon.
The pool areas are nice, though I have to admit, I have mixed emotions about smelling chlorine upon entering the main foyer. It smells clean, but there’s no mistaking the pool is right there… and also, I’m not a huge fan of seeing guests meandering around in their bathing suits.
If I ever actually needed a place to stay while in Buffalo (I’ve got too many friends and family here to actually need this) I would definitely consider staying here.

4 stars, id stay here again
pros: good elite lounge, very nice staff, vast array of gym equipment (HAHAHAH, one day) good internet connection and sleep on the tv with a zillion stations. no pats game though, sorry bills fans, its not going to happen
cons: thin walls, i heard the nerd in the next room, did he hear me??? i wasnt doing much of anything. no on site laundry, what about us worldly travelers?
not going up to 5 because i want it all in my hotel, but if youre reading this and want to fit the bill (or someone else is) i say go for it.
riker’s mailbox
aka
olaffub

I’ve never stayed here as a hotel guest but have been here several times for events and I always find it professional, clean and fun. Parking is easy and plentiful. I can usually get a spot near the entrance. There have been other hotels that I shudder when I hear about an event being held there, but this isn’t one of them. I actually look forward to coming here

This is not a review of the rooms. Rather the bar and banquet facilties. Ive been here multiple times for group events. Some small ones, say 20 people, some larger, say 150. Some more formal than others.
The rooms can be made large or small with ease, and that’s nice. They have facilities so it does not loom like they just divided a room up etc. So it feels good that way.
The tables are good and sturdy. They have water glasses and water available easily.
The food can be hit or miss. Ive had some surprisingly good «group» meals here, all served warm and by table etc. Remarkably well timed. Ive also had some not as good «group» meals here. I don’t know if the difference is the chef of the day, the menu picker, the price, I have no idea. But since the meals are pretty much always some chicken base thing I cant see how the price varies that much,
They do make some nice desserts here though.
Parking at this Mariott has been easy for me.

Pros: Excellent location with great amenities. Friendly staff.
Cons: Unlike every other Marriott hotel that I’ve stayed at, the beds in my room did not have the standard mattress topper or plush pillows.

In town for business and stayed here. Concierge lounge on the 10^th (top) floor for you frequent travelers is a good option and offers hot breakfast in the morning, snacks and drinks throughout the day, and dessert at night. The room was standard, good for business stay. Lots of plugs (even USB, etc, in the wall by the desk). My one complaint is for the pillows, they’re square and lumpy like couch pillows. The bed itself was comfortable though, I think? Actually hard to say if it was actually comfortable or it was just because I was so pooped everyday. The outdoor pool and 24-​hour fitness rounds the place out.
Thanks, housekeeping, for cleaning under the bed and making sure we know it. Check for the sign under the bed, I was amused.
There’s one restaurant on-​site, and a few next door. There’s a bar/​grill with good buffalo wings (guess I just call ‘em wings here). And there’s even a Korean restaurant which I plan on trying the next trip out. There’s also a nail salon. A girl’s got her priorities.

I don’t stay at Marriot hotels often. I usually stick to the Hilton brands but everyone else was staying here so I just joined in. One of the reasons I stay at Hilton hotels is the beds. With the sleep number beds I can usually adjust to get a nice firm feel. That’s what was severely missing at the Marriot. These beds were like mush. The pillows were also small for a double bed. So not so impressed with the sleeping accommodations.
The desk area was a nice surprise. Beside having plenty of power outlets, there were inputs for the TV so you could attach other video devices if you had the right cable. There was also high speed wired internet (always preferred when I VPN) but I got no connection here. The wireless worked well enough both in the room and in the lobby.
I have to drop a kind word to the staff as well. They are very pleasant and attentive and came to my rescue at 10:00 at night with a couple bottles of water when my throat turned into the Sahara desert.
Hopefully Marriot will catch up with Hilton and get adjustable beds. With new beds and some super stuffed pillows this could easily move into a first choice stay.

This hotel is beautiful! Very luxurious feel. Upon entering there is a large bar to the left with plenty of seats and tables, very inviting. Lobby area like usual again with plenty of seating, 24 hour fitness center, indoor AND outdoor pools and restaurant. There is a gift/​snack job and a coffee bar that serves and array of Starbucks beverages and baked goods. The barista was SUPER nice each time I visited and the customer service/​maintenance crew were kind and helpful as well. I stayed in a room with a King size bed. The room was very spacious with comfortable bedding, big desk, television and love seat. There was an ironing board, iron and hair dryer. The bathroom was huge, but wish that there was a fridge in the room.
Only reason why I am not giving this hotel five stars is because of the floor plan. The main entrance is located right in through the front doors but the elevators are located in the WAY WAY WAY back of the hotel! It actually doesn’t make sense to me and was pretty inconvenient because of how many trips back and forth I was taking to and from my car. Quite a hike…
Oh, and how could I forget! No continental breakfast… total bummer.