Fossil Store

The quality of the Fossil products I have purchased in the last few months have been pretty horrible. I bought a leather fossil wristlet and three months later, the sides are torn and the material has fallen apart to the point where it’s almost unusable. I also purchased a watch in February and the first day I wore it, one of the links completely broke and needed to be brought in and fixed. While I was there, I saw a watch I liked better and since I still had the receipt and tags and had only had the watch in my possession for two days I asked if I could swap it out. While the staff is incredibly friendly and accommodating I was scrutinized a bit about the watch that broke because according to the lady assisting me, it looked worn. It was irritating since the receipt was two days old but they eventually allowed me to return the watch and pick out a different one. One week into wearing my new watch, the dial to move the hands fell out completely and is nowhere to be found. Very annoying and it’s going to now cost me money to have this part of the watch replaced. There should be some sort of warranty but when I called the store to ask about replacing this piece I was told I would need to send the watch out and pay for the part myself. 7 days wearing a watch should never cause an issue like this and if it does, I believe Fossil should pay for the malfunction. That’s just me.

Well known maker of watches this store does not disappoint. The selection is large and varied. The employees know the stock too. I had a picture of what my SIL wanted and they were able to find something very similar. They knew the one she wanted but did not have it in stock anymore.
** 3 stars. It’s a chain.
***Clearing out draft reviews.

This store seriously offers THE BEST customer service. The employees are so friendly and I actually find that I make it a point to go into that store now even when I don’t need anything because their customer service is so outstanding.
The employees will bend over backwards to accommodate their customers and are always so welcoming when you walk in. Additionally, the store always looks beautiful. Their displays are so well done and the store is very clean and organized.
Two thumbs up!

I had purchased a Fossil wallet and matching purse for over $ 260 last year and had been pleased with the selection and staff at the time of purchase. Fast forward to last month and the wallet I’m still in love with had begun to malfunction. The zipper would unhinge when trying to open and close the wallet, thus rendering the zipper completely useless. I understand these things happen and with real leather it can change shape causing problems such as this.
I brought my wallet into the Fossil store and showed the saleswoman the problem. Without question she began looking for similar styles and colors to match it with. She then let me take all of my items out of the old one and handed me the new one and apologized for the trouble.
When you purchase expensive leather products if they are maintained they will last forever, so I generally spend a bit more to ensure I get years out of my items. I am thrilled with the level of service I received from this store and will continue to shop here rather than other department stores that might carry cheaper products.