Hilton Garden Inn Downtown Buffalo

Stayed here this weekend, from Sunday night into Monday. Asked for a corner room with a view and that’s Exactly what I got. Couldn’t have been happier with the room… Only thing that was bad was the water pressure in the shower. Every single staff member was cheery and happy to assist in any way. We did the valet which was excellent. Got late night room service and the food was delicious. Pool is a little small but it was great to push out a few laps in the morning. I will def consider staying here again in the future.

Stayed here for one night during 9/​15, great location, great bar and bartender, staff was very polite and helpful. Bartender told us of some cool night spots, we had a great time!

Great location in downtown Buffalo (right the rail line). Very nice restaurant on the second floor for breakfast! Rooms were very nice, staff were extremely friendly. They had coffee and water for guests downstairs in the lobby as well.
Cons? The parking. The hotel has a tiny area for pulling cars out of valet, and the valet driver got our car when we wanted it but we were blocked in and had to reverse out of the driveway to leave the hotel. We were staying at the hotel for a business trip — wish getting our car had been easier.
Overall — good hotel, great location.

I should start by saying I am not a person who typically writes reviews. I am a professional in the world of Guest Services and understand that there are many «trolls» in the Internet.
My husband and I stayed at this hotel along with his adult siblings for his mother’s wedding. The rooms were previously paid for my husband’s mother and her soon to be husband.
I will start with the short list of positives about this hotel:
–food was decent
–staff members were very friendly and welcoming
–room was clean, bed was comfortable
Now the the negatives, which I could not believe we’re so many :
–after checking in and arriving at our room, I was about to undress when the door opens and another couple starts walking into our room. Apparently, the staff checked this couple into our room and gave them keys to our room by error. They had to go back downstairs and he checked into another room.
–when checking in, I had to leave a card for incidentals, or room service. The next morning, $ 600 was charged to my account. Remember that couple who walked into our room? We were charged for their stay as well… It only took three hours to get this straightened up with the hotel and my bank. Oh and this is all in the morning of my mother in law’s wedding, which then delayed me from getting to the salon on time.
— I was charged two totally different prices for the exact same breakfast. This was not due to price differences.
–valet ACTUALLY LOST the one and only key to my father in law’s BRAND NEW, LIMITED EDITION Dodge Challenger. Inside of the car was their marriage license which they were not able to access. At the time of check out, TWO DAYS AFTER THE KEY BEING LOST, The Hilton had promised to have the car towed by 7 am to the nearest Dodge dealership where a new key could be custom made. By my noon checkout, the car had not yet been moved. My parents had to miss a NHRA competition which would commence their honeymoon due to this.
While nice and friendly, every person in this hotel had a lobotomy before we arrived. Worst experience I have ever had.

I was visiting the Hilton Garden Inn at Buffalo for a wedding and used their valet service to park my car overnight. When the car was returned to me there were numerous items missing, including a Garmin, Maui Jim sunglasses, credit card and EZPASS. When I brought it up with the manager, Janis she stated that they are not liable for anything stolen from the vehicle and did nothing to compensate us for the inconvenience or the value of the items stolen. Basically she states that they have a right to steal from their customers if anything is left in the car. Also the service was horrible. The level of professionalism on how they handled the situation was awful. Janis accused us of lying and tried to say that I was not a registered guest at the hotel even though she personally checked me in and out. We had to ask 3 separate times for our room to be cleaned and that was also very disappointing. I would not recommend this hotel and especially do not use their valet service if you do stay there. Park your car in the lot across the street yourself!

This was a good central location for our stay in Buffalo, since we were going to be at Niagara Falls, the Darwin Martin House and Graycliff. It’s also great for walking tours of the architectural gems that downtown Buffalo has to offer, since there are some very famous, iconic buildings within blocks of Lafayette Square. The Hilton Garden Inn is especially convenient to the convention center, the theatre district, and the baseball stadium. The downtown area is pretty dead, so we were glad that we had booked a package that included breakfast, since there didn’t appear to be a lot of restaurants open right near the hotel in the mornings. It was a better-​than-​average hotel breakfast, with made-​to-​order eggs, waffles, pancakes, and bacon/​sausage, plus the usual casual buffet items. Our room was very comfortable, and the staff was quite friendly and helpful throughout our three-​day stay. The extra security measure of requiring a room key to access the elevator was comforting in a downtown hotel. The parking valet service was quite good, although be sure to plan ahead because it takes them 10 – 15 minutes to bring your car around.

New hotel. Clean. Was a bit over priced.

The Garden Inn is the nicest option compared to the other Hilton property claiming to be in Downtown Buffalo. There are a ton of King Sized beds, the lobby is very warm and welcoming, the hotel staff are all a little quirky but very nice.
My only complaint is that it takes forever for Valet and/​or figuring out how to use their shuttle. So if you’re relying on them to be your mode of transportation, I’d make sure to carry a cabbie’s phone number with you. Also, the train is right next to the hotel and can take you straight to Allan St or the bar scene, only one block away.

Lovely stay in downtown Buffalo. Room was spacious and clean. Convenient to loads of great restaurants.

Had a lovely stay here in March when my roller derby team traveled to Buffalo for a weekend. I chose this hotel based on the reviews and the fact that my husband is a Hilton Honors fancypants.
You can tell that the hotel is new, in a good way. The guest rooms are still immaculate and our mattresses were pristine. I had dinner in the hotel restaurant one evening and while the food was just ok, the service I received from the bartender was exceptional. Later the kitchen was able to accommodate my friends’ somewhat strange request to purchase a carafe of milk. The staff also brought up additional k-​cups for the Keurig machine in our room when I let the front desk know we had been given mostly decaf k-​cups. Also, the free shuttle was available to take us to meet our friends at a nearby meeting point when we had all of our luggage with us. Check in/​check out were smooth and effortless.
Might cost you a few bucks more than other options in the area but in my opinion it’s worth it.

Nice hotel with a welcoming staff. Hotel room was clean but I they do need to wash outside windows. When I look out the window you can see all the dirt and are in major need of power washing. The hotel is in the heart of Buffalo’s downtown area. Overall, a good hotel and would stay here again.

Stayed here with my wife on a short trip to Niagara Falls. We used our Mileage Plus miles for United to pay for the stay.
The hotel staff was extremely attentive and catered to our needs and questions. The room was extremely clean, but the elevator was dated, dark and dingy.
They made some great recommendations for dinner and breakfast the next morning and allowed for a late checkout. I am glad I chose this place and would stay again.
In addition, the location in downtown Buffalo was great.

On top of all the good reviews, cleanliness, little pool and gym, great view, why doesn’t the bathroom have an exhaust fan installed???

I stayed here on a recent trip to Buffalo for work. What can I say? It’s a solid hotel choice. Rooms are clean, staff is courteous — all the way from the front desk to the cleaning staff. Speaking of staff, one shines above the rest. I went down to the bar one night and encountered a man behind the bar who, I would learn after a long conversation with him, is many things: mathematician, philanthropist, sportsman, rapper/​actor, singer/​songwriter, foodie, fitness enthusiast, therapist and last but not least an expert mixologist. He approaches his craft with the gravitas of van Gogh and the delicate touch of a brain surgeon. I ordered an old fashioned… I was served magic, nothing less. Physically, he’s stunning. I’m a straight man and this man gives me something to aspire to. Visually impressive? Yes, but what’s behind those massive hands (the glass wear looks like dixie cups in his hands) and dashing good looks? I’ll tell you what, sage advice… that’s what. He gave me advice I didn’t know could legally be given. He taught me how to talk to women, dance to rap music, make new friends, make a casserole, wear a sport coat with jeans, and how to properly integrate derivatives. To say it was an eye-​opening experience for me would be like saying JFK was a «just a politician»…and understatement of drastic proportions. Imagine if Ryan Gosling, George Clooney, and Brad Pitt commissioned a research lab to scientifically marry all of their best traits into one man… now imagine that man behind the bar at the Hilton Garden Inn. Enjoy your drink. Your life will no longer be the same. Mine hasn’t been. Since my stay I got a raise at work, had 2 models fist fight for my attention, I started a charity which is now bigger than the Bill and Melinda Gates foundation, I surpassed Warren Buffet on the «Dudes Who are Super Rich» list, my mile time is down to 3:58 and I bench 350lbs but fit into a 40R suit jacket. I’ll be honest, there are other places to stay and drink in Buffalo. That’s no secret. Are there other places to get a drink served by a Gosling/​Clooney/​Pitt whilst getting advice on equally complex relationships and math equations? If you find one, let me know… because you’re wrong. Seriously, I don’t want to know. Just come get me at the Hilton Garden Inn. I’ll be sitting at the bar. I’ll buy you a drink.

Great hotel! This is newly opened and everything smells new. Everyone there made my week long stay worth battling the cold weather of Buffalo. I ate in their hotel restaurant several times that week and was impressed with each dish. All around great stay.