The UPS Store-Buffalo

I had a horrible experience at another UPS store in town and this store was WONDERFUL! They were professional, gave good advice about using USPS as an adjunct, and quick. They had great parking and let us use their dolly.

In my line of work, my line of living, parcel service simply isn’t one I need very often. Since moving to Allentown last summer, I’ve been in and out of this place about once a month or so for one of two purposes: 1) Sending back an Amazon return or 2) Printing a one or two-​page document that absolutely needed to be printed and could not be digitized in some other way. I’ve never needed extensive service. I needed the type of service a robot or an ATM machine provides. Lacking automation here of any kind, I had to deal with the humans here. They aren’t uniformly rude… but they’re nigh uniformly surly and often. The courtesy extended at the PriceRite next door is genteel in comparison.
Service aside, a few notes on the document printing:
1) Like any modern package and print store, this location does have USB flash drive-​capable printers. They can print .DOC, .PDF, and .JPG but not .DOCX or similar and not .GIF, .PNG, or similar. Be careful with your file types.
2) Like any modern package and print store, this location does have a computer for you to log into and print off of.
3) Unlike any other modern package and print store, this location doesn’t use automated payment for its services and does not POST its prices either. For a solid year, I was plugging in my drive, printing one file, and paying 10 cents a page. Not great. Today, I was told that there was a $ 3.00 surcharge because I used my thumb drive. I argued. I informed them that this policy was not posted, had never been previously enforced. I was told that it should have been, that I should have been charged $ 3.00 each time I needed 10 cents worth of printing. Ultimately, I gave up and resolved never to patronize them again. Done.
Don’t come here with printing needs. Don’t come here if you don’t want your day slightly sullied.
1 star for service
1 star for ridiculous printing pricing
1 star overall

So this store is a find! I was in the area and needed to fax (I know, who really does that anymore?) a document to an insurance company (they do!).
I pulled into the very easy parking lot from Elmwood (this is a strip mall between Summer & North), found a nice spot close to the door — very cold day — and walked in. Since I am not all that familiar with how these places work, and have not faxed something in some time, I waited for a moment at the counter.
I was quickly approached and indicated I needed to fax three pages (including cover). It was done (behind the counter) quickly and easily. I got a confirmation page back. It was a total cost of $ 3.50. Since I don’t really have anything to compare this to, frankly I don’t know if that was reasonable or not, but to me, who needed it faxed immediately, it was worth the price.
When I was there there were other customers as well. They were scanning, collating things, copying them, etc. All seemed to be working smoothly. The help in the store was great. It’s well lit, clean, easy. If you need to fax (or copy or send) I would go here.