Urban Family Practice P C

I see the podiatrist there… Dr. Aquino. I highly recommend him. He has two locations for his Foot and Ankle Center: 564 Niagara St and 929 Brighton Rd in Tonawanda. We in the Lower West End and Westside are fortunate to have a really good podiatrist. I had gone to another at Mosher Lifetime, but would never go back.

NO STARS! If Unilocal allowed no stars that’s what I would rate this. Do not go to Urban Family Practice. Here is my experience in a nutshell, I made an appt. for 8.10 am. I was told the office opened at 8.00, I arrived at 8.00 and the waiting room was overflowing with people, jam packed. After signing in I waited for 2 hours before I was called the first time (while waiting men in nice suits kept getting ushered back while the patients sat there, I assume they were pharmaceutical reps). I was asked to sign paperwork on a touchpad, I was verbally told, this document says that the dr. will not be liable if you don’t take his advice, and other such things. I believe I signed 3 documents this way. Do not sign documents you have not read, also they did not provide me with copies of these documents. Then I sat and waited some more. I was called to give a health history verbally in a non private area, were anyone who worked there could hear my answers to private questions. I was sent back out to sit some more. Later I was called to have my weight & blood pressure taken in the hallway, nowhere to put my belongings so I put them on the floor. I sat in the exam room with the door open for another 45 mins. In walks the Physician’s Asst. I spoke to him for no more than 5 minutes. He asked me a few questions, I told him my main concerns were that I might have heart problems, had palpitations etc, and he suddenly got all panicky and I said NO I’m not having them right at this very moment! He ordered blood and urine tests, and eeg. All to be done right then, after I’d already been there for about 3 hours. I didn’t protest but should have. I was given a styrofoam cup and was loudly told (in front of the 20 other patients in the exam area) that I needed to give a urine sample and the bathroom was «over there», «over there». A female employee was exiting the bathroom rubbing her hands together. I went in, put the sample in the cup and went to wash my hands, NO SOAP, NO PAPERTOWELS. I rinsed my hands and wiped them on my coat. There was nowhere to sit afterwards so I stood around holding my sample until someone bothered to tell me what to do with it. I was then told to go into this small room, again there was no privacy, to have my blood drawn. The woman only had part of a latex glove on one of her hands, full glove on the other. She brushed her hair away from her face with the improperly gloved hand, contaminating herself and then proceeded to draw my blood. The room was small and after she took the blood. She stood up and turned away from me toward a counter. Her pants were halfway down her behind and she was «smiling» at me if you know what I mean. This is not an exaggeration, I’m talkin 4 – 5 inches!!! In my face, thankfully she did pull them up but I dont know how she didn’t know before standing and turning that that was going to be in my face. The PA then came in and she kept saying he needed to give me the TB test and he kept saying «did you get her to sign for it», the answer was «no», well get her to sign for it first. So I signed another touch pad and he gave me the test. I was then taken to a cluttered back room by a female employee who put the pads on me for the eeg, she had me lying on the table in a slightly uncomfortable position and part way through the test another female employee came in unannounced and was VERY rude to this woman because she had not pulled the table out fully for me to make me more comfortable. It was an uncalled for humiliation in front of a client, it was the way she said it. She was a jerk, everyone else I encountered, was nice enough even if I thought they were idiots. I was there for FOUR hours! Do they think that everyone who comes there does not have a job??? I went back a second time because they scheduled a followup for me and I wanted my test results and to see what they had to say, another 3 hours with men in suits getting ushered in every 5 mins while we all sat there. What a waste. It was basically the same (I could say a lot more but this is already long). To top it off I got a $ 600.00 bill from a lab that did the bloodwork! I found out later what some of the tests were that if I knew before hand I would have insisted that they skip for instance they gave me a syphillis test which they had NO reason to suspect I had. My insurance has always paid for basic stuff like this and I came to find out that the bill was actually $ 1200.00!!! My insurance paid half, evey other place I’ve gone and I don’t go all the time, insurance has covered it all. I feel this place is a total scam, never saw the actual doctor. It reminds me of another place that I thought were scammers. I think they are taking advantage of the poor people in the neighborhood. I know some of the folks in the waiting room could not have paid such a bill, luckily I am employed and have insurance. I wouldn’t recommend to anyone ever.

Urban Family Practice seems too busy for its own good – understaffed with long wait times.