Banfield Pet Hospital

First off I got a very unprofessional call saying hey your pet is ready for pickup come get her now she’s waiting. I rushed over to get my pup to then have to stand at the counter 25 minutes without being acknowledged while the one staff at the counter fully engaged a pet owner about their pet and never once said mam I will be with you shortly.
I was overlooked for 25 minutes waiting patiently and it wasn’t until an older white man approached the check out counter that I became clearly aware of the mistreatment of me as a customer. It was at that time a vet (not Dr. Youngblood) saw him from the back of the treatment room and came out and acknowledged him but said nothing to me, again overlooked for the second time. He spoke up and said this lady was waiting first, again it was like I didn’t exist. Then another 10 minutes went by and finally the lady who had ignored me for 30 minutes finally said I’ll be with you in a moment.
I was beyond frustrated so finally after 35 minutes of waiting I complained about how her lack of customer service was unacceptable and rude and she made up an excuse that she was the only one up front. Well, that’s not my problem I work for a company that prides itself on being customer centric and when I am on the reviewing end my expectations are high and I expect what I give my customers daily a great experience! If it wasn’t for the grooming location and Dr. Youngblood I would never step foot back into this Banfield location. I plan to put this review on Unilocal and other social media outlets in hopes that no other pet owner will have to endure what I went through last Saturday!
I surely can see now I’m not the only one who thinks poorly of the front counter staff and some of the vets there!

If I could give 0 stars I would. As other reviewers mentioned, always added «emergency» expenses, followed by «need to do further tests and send them out»… Seriously? Every time? Every time you keep my dog for 8+ hours and never see results. I have no problem spending money on my dog. Trust me, I’m not cheap so don’t think this is another money rant. My issue with this location is that that the dog is not being taken care of and simple placed into a cage for hours then it upsets me. They don’t even feed the animal. Every time I bring the dog home she immediately runs to water and food and it’s upsetting seeing that and realizing your dog was essentially a prisoner. Never taking my animal back there because all that happens is that the short Asian Doctor comes out to give extremely vague statements and ultimately say «we need to run more tests «. I can better diagnose my dog with a Google search than this test-​aholic Doctor. Stay away. … Oh and if the lack of care upsets you… wait till you see the receptionist. Let’s just say multi tasking is not one of her core strengths.

Do your pet a favor and never take them to this location. Worst customer service ever. The name of the lady at the front desk was Michelle. She was rude and refused to let us see the doctor. I drove 45min to get to that location. My appointment was at 3:30pm. I was at the lobby by 3:37pm and was waiting to checkin because Michelle was busy with someone else. By the time my turn came, it was 4:43pm and she told me that I was more than 10min late and I cannot see the Vet. This is ridiculous for 2 reasons — 1) They never told us about the 10min policy when I made the appointment 2) That policy does not apply to me before I was there within the 10min buffer. I have called the client advocacy group at Banfield and filed a complaint against this lady.

For the last 5 years we have taken our cats there for their annual shots and exam. This year I made my appointment and asked if I could wait and watch the vet and was told absoutely. This is what we have done in the past. For w2 days in a row they called to, say they were short a vetenerian and that I would have to drop them off. They said if I dropped them off at 2 I could pick them up at 5. When I got there at 5 they said they had tried to, call me to tell me They needed another 45 minutes. My mobile had no missed calls or voice mails so I didn’t believe they had called. The first thing they said was, an, emergency came, in and, pointed to a sign on the wall. They also promised they would weight each cat, and they didn’t. This was my last time there. Hate it because in the past it was a good experience.

If I could give this location 0 stars I would. I usually take my pets to another clinic (which is about a 40 min drive from my house), but decided to come to Banfield because my dog had swollen anal glands and plus, it was nearby. Now I’ve had another pet who have had swollen anal glands before and was fine after being treated and put on antibiotics, so I wasn’t too worried this time around.
So I take my dog to this Banfield, hoping that they could treat him and do the same. But NO. The lady at the counter took him to the back for an examination and about a couple of minutes later, she literally came rushing out while holding him and started explaining how bad his situation was. She explained that we needed to have him treated ASAP, which estimates around $ 80-​$ 100. But if we didn’t do anything soon, his anal glands would rupture and would most likely need surgery, which would cost much more. She even mentioned that his life was at risk if we didn’t get him treated soon, so at that point I was done.
We walked out, took him to his regular clinic (Wellpet Humane) and by that point, his anal glands did rupture. However, they were still about to treat him. They never mentioned anything about it being serious like what the lady at Banfield said. They just did what they had to do, gave us two antibiotics, and he’s doing much better now.
I can’t help but think that the lady at the front desk was seriously exaggerating the problem and trying to make me more worried than I should be.

At least, they’re consistent with their services. Every single time I go, it takes forever, and the service is always the opposite of friendly and conscious of the customer. Also, the waiting area is usually not clean.

I take my dog here because we bought the pet plan and Lord knows i can’t wait until it is over… they have no customer service, they close the register early (consistently) they have no personality and I honestly try to limit my transactions there-​the lack of customer service from the front desk staff makes me hesitant about the quality of care i would receive if we really had an emergency. Their demeanor makes me feel that they are untrustworthy, but again I do my best to minimize our visits.

I have loved Banfield Pet Hospital for years but I have to say the staff at this particular Mall of Georgia area store has been consistently awful.
On exactly four occasions I have stood at the front desk either with my dog waiting to be checked in, or by myself to pick him up… no acknowledgement, eye contact, «someone will be right with you»… nothing. Unless I interrupted or asked to be helped, it has been anywhere from 15 — 25 minutes before I was helped. Whether there were other customers or not! Then after waiting you get a snarky, rude attitude?
BUH-​bye.
I have since moved my pooch to another nearby Banfield where everyone-​including the doctors and techs-​have been amazing. Unless you have hours to burn on a workday, I would steer clear of this one.