NTB National Tire and Battery

I give this place 0 stars. I recently moved to Buford and needed my brakes repaired. All I did was try to call and make an appointment. The employee answered the phone with a rude tone. He proceeded to ask for my name. In the middle of me giving my name, he cut me off and asked for a contact number. I quickly told him I changed my mind about having my vehicle serviced there, and ended the call. If I can’t make an appointment over the phone, I definitely don’t need you to touch my vehicle.

Horrible service! I made an appointment for an oil change. But when I got there I was told that they out of the oil for my car! REALLY! But made no attempt to offer alternative solutions

I usually go to the NTB in Cumming, but I moved to Suwanee and wanted a closer location. I saw the reviews for this Buford location and I was more then hesitant. I spoke to Joe Duffy on the phone and asked about the reviews. He said he would take care of me and that he did! As I waited for my car, I saw nothing but professionalism from mechanic to management. I’m glad I took a chance on NTB and I thank Joe and the rest of the crew for making good on their commitment to good customer service.

Paid for an alignment which was never done when we bought four new tires. Tires wore out fast and uneven. When I asked them to check the alignment, NTB had NO record of the alignment ever being done. I asked them to align the car as I paid for it, they refused. The response I got from the manager, I wasn’t hear then so I can’t help you. He wanted to argue with me and make it sound like I don’t know what I’m talking about and he is the expert. I would agree, EXPERT AT SCAMS.
What a piece of crap establishment that takes your money and doesn’t do the work.
DON’T FALL FOR THEIR SCAMS.

I really wish I could give a ZERO star review. This place is extremely shady. They are thieves! I called in to have my tires replaced under warranty and they told me Michelin would cover 40% of the cost since the warranty was prorated. After calling Michelin myself, I learned that they were actually covering 60% of the cost. The store manager lied to me when I confronted him and he was completely rude and unprofessional during the whole process. He also tried to get me to buy all four tires, when only two needed to be replaced. Stay away from this place!

This is by far the worst place to get your car fixed! Do NOT waste your time or money! They will take your money right in front of you! I am utterly disgusted by the piece of sh*t place and all the people working there. I went in for a simple oil change, tire rotation, & an air filter change to my truck. After having paid they added extra charges saying it was needed. Later to find out having already driven off, my tires were never rotated AND THEY TOOK OUT THE OLD AIR FILTER AND NEVER REPLACED IT WITH A NEW ONE. They are the worst and I will never go back to them nor should anyone else waste their money. They don’t even deserve a one star rating.

As a long-​time NTB customer, I went to the Buford, GA location because my regular location did not have the tires I wanted in stock.
The Buford NTB listed my car’s mileage on the invoice at 11,000 miles LESS than my car’s actual odometer. Needless to say, as soon as I noticed the error, I knew I needed to have it corrected. If I have to exercise the warranty on the tires down the road… right out the door it LOOKS like I’ve driven 11,000 miles more on the new tires than I actually have driven.
The next day I went to get the invoice corrected and I found out they «can’t» correct the original invoice. They «corrected» this error by handing me a piece of their NTB invoice paper with my car’s correct mileage noted on it, but the paper does not show the tire purchase at all. Thus, I don’t foresee this second paper would be honored if a need to exercise the warranty arises and there is a question of miles driven on the tires.
This error feels like a purposeful attempt to defraud on the tire warranties, but there’s no way for me to tell if it is a singular oversight in my case, or a chronic practice of the shop to improperly note the mileage. SO: Heads UP! CHECK Your Paperwork for complete accuracy before you sign & leave!
Additionally, I heard a loud clunk under my car within a couple of miles of leaving NTB, and I suspected I threw a balance weight. So when I went back the next day to get my invoice corrected, I asked about the clunk and balance weight. The service person didn’t check. He said since I wasn’t having any shimmying all the time it isn’t a weight.
Ummmm… I didn’t think cars would necessarily shimmy all the time if out of balance, therefore I decided to do some research. From what I have now read in my researching, vibration at higher speeds indicates out of balance tires – I have vibration at 60+mph. Low speed vibration is often an indication of a more serious problem. SO, that makes me think either the person helping me was clueless or lying – either one is a problem – and with no attempt to even check, it makes me believe they don’t even care if the weight came off!
Needless to say, I have no intention of ever going to the Buford NTB location again.

Today was my second trip to NTB. The first trip I asked them to replace the rear two tires because one of them had a nail in it. Instead of replacing the rear tires they moved them to the front and replaced the other tires leaving the tire with the nail still on the car. I also waited for 4 hours for them to replace the two tires. That may have been my fault I didn’t make an appointment. The second trip started out bad. The computer system was down so I was unable to get a price on tires. I left the vehicle overnight and was told an employee would call me in the morning. At 1:00 PM I called them. They were able to do the work and have the car ready in 45 minutes.

With my tire luck, I ran over a screw at 5:30 pm on the Sunday before the 4^th of July. After trying the two closest places to my current location (one was closed and one said they were closed and that their tools were broken? Okay?) I made my way to NTB. I got there ten minutes before they closed and asked if they could fix it. They said sure with enthusiasm I was not expecting! Little things like that are what make businesses great, but the fact that they saved my butt will get me to drive to see them any time I need something done from now on.

I watched them try to sell a ($ 50) «rear brake adjustment» to an old lady. Funny, most rear brakes are self adjusting. I had a lifetime alignment and they told me that the uneven wear on the inside tread of my new front tires was because of struts and shocks. They gave me a printout showing that my alignment was perfect. The same day I went to another NTB and they found my alignment to be way off, and did not see ANY need for struts and shocks. When I confronted the GM of the Buford location, he tried to argue with me. I had the alignment printouts from both NTB’s in hand. So… may I recommend the Firestone on Mall of Georgia Blvd. if you want a professional shop for tires and repairs. The really funny part is I was to be a Honda certified technician 2 decades ago prior to going to college, hence– they were trying to pull the wool over the wrong guys eyes. SHAME ON THEM!!!