Rooms To Go

I was given a written quote and conformation on a headboard and they refused to honor it. Online rep told me I had to go in the store to order the headboard. When I went into the store, the manager told me I had to buy it online since they quoted me lower than their price and that they need to set up my sales ticket online and in-​store could NOT approve the quote that I had printed out from the online rep. I called back the online rep and they told me that the store managers were lying to me and that I cant order this specific headboard via online and can order it in-​store only. I was given the run around all morning. Sarah McCartney, a manager from Rooms to Go online service finally sent me an email, but she send me an email saying the quote was wrong and will NOT honor it (After I confirmed the model, size and price via blog with the rep ERIN). I opened a case with the better business bureau (BBB) based on the written emails and quote that I was given. WORST CUSTOMER SERVICE AND RUNAROUND EXPERINECE I EVER HAD. DO NOT SHOP HERE OR ANY ROOMS TO GO. UNACCEPTABLE !!!

Tools! The sales rep Jimmy was rude from the moment I walked in. He wouldn’t take the time to look in my direction as I asked questions about my 3k purchase. Never come here.

Horribble exchange and warranty plan. I Was about to buy my TV console but because they did not replace my head board after the pain chipped off. i asked to cancel my order. O do not recommend to buy any furniture from them. I have the Cindy Crawford line and it chipped. The coffee table needs to be exchanged the third time now. Paint settles in and cracks. The refused to exchange or repair and said i chipped it on purpose. Lol after paying $ 4500 on my furniture i chipped it on purpose. The finishing is cheap varnish. It crack even with jewelry. And cleaning.
I do not recommend on buying anything from them.

I have made three purchases from her in the past nine years. (I blame it on lots of moves across the country which keep sucking be back to Ga) the showroom is not as nice as the completion and the haggle process for things is very unique from others. Each time the sales person seemed to have an inside hookup feeling they would offer to how they could help you get it for the lowest price or take advantage of what amazing sales they have.
Overall I think that while they are a low price option for furniture and overall have good deals but not all of their products hold up and their warranty plans (like most) are pretty unresponsive. I recall our first couch getting the special one which they said the problem was not taking up enough space on the couch. Be careful when getting the warranty pitch from a sales guy!
Also the delivery is hit or miss. If you plan to pick it up there is a strange pickup process that is a combo of TSA and waiting on the line at a soup kitchen to get your items and the home delivery the first time we ordered left some marks on the house and our stuff.
Not awful, but not amazing. Go to a nicer spit or go to craigslist for cheap furniture liquidation groups.

Awful Service
The Sales person lied to me from start to finish. Time we walked into the store he told us he could have my furniture delivered before we moved. Which wasn’t something he could do. But showed us on the computer he could have it to us on the 12^th of November. When the 12^th was getting close and we had not heard from anyone we called and was told he never said that. I had donated our old furniture because I thought it would be ok to go a couple of days at our new house without furniture. When I called to speak with the manager he was rude and unwilling to help at all! I asked for his full name so I could call customer service he told me he doesn’t give out his last name. What kind of manager doesn’t give out his name? Finally got customer service who told me to go to the store near me. Which I did and was told he didn’t know why they told me to come there. So once again I was forced to call customer service who said I had to deal with the original store. Which was what I was trying to avoid. But I called them and told them I just wanted to go with a different set so I could have furniture. He was still very rude. But I finally got most of my furniture. So I was ok with that. Then I get the bill. I was told in the store my payments would be $ 35.00 a month. When I received my bill my payments were $ 100.00 a month. Thankfully I was able to pay it off in full and not have to deal with the higher payments. This store is full of liars and snakes never deal with them unless you get every word in writing!