Enterprise Rent-A-Car

Very friendly, helpful staff. Would definitely rent from Enterprise in the future.

We had reserved a Ford Fusion for a two-​day trip to Phoenix from Bullhead City but there wasn’t one available. So we got a Chrysler 200 instead. On our way to Phoenix the transmission starting slipping and the electronic cluster on the dash keep going off & on by it self. We went to Enterprise on Bell Rd in Glendale, AZ to get a different car. It was January 9^th and the NCAA championship game was that evening so cars were scarce. A wonderful employee name Brielle Smith found a Chevrolet Camaro that was in the garage for repairs and was being released soon, so we waited on it.
When we returned to Bullhead City, we informed another wonderful employee, Morgan Love, of our problems and concerns of possibly breaking down in the desert on our way to Phoenix. I asked her if we could get any compensation since I filled up an empty Chrysler on my way down and then had to fill up an empty Camaro for the trip back.
Ms. Morgan Love exceeded my expectations and comped our entire bill for the two days.
Enterprise should be proud to have employees like Ms. Morgan & Ms. Smith working for them.

I’m not going to say Enterprise is always the cheapest, that would be a lie, however it is competitively priced. That being said, I don’t mind paying a few dollars more for my rental when I know I’m going to get the same service every time.
Please be aware… this is a long and detailed review… and I’m more of a 4.5 star, not quite a five, but more than a four.
***SPECIFICALLY**** about this location, I’ve had to make a few rentals this year to travel out of state for a doctor visit.
*The first rental I had I felt a little bit mislead by the price, now that may be my fault because I ended up upgrading my vehicle and then needed it an additional 2 days and when I asked how much more they said «it’ll be $ 15 more than what you would’ve paid» and when I went to return the car I was so confused and upset because of how much the rental was. I know that they don’t typically do this, but I’m a VIP ;) member and I have a really LONG list of rentals in the last year and they worked with me on the price, AND gave me an upgrade for my next rental.
*A few rentals later I went to Indiana and tried to use it, I didn’t realize it was for the SAME location only. The enterprise up there was kind enough to honor it anyways and let me keep my coupon. When I called the Enterprise in AZ to ask about it, The girl, I think her name is Michelle, explained it to me then apologized for not being clear and took total responsibility for my misunderstanding.
***The one bad** I needed a car rental for 11:30am one day and I made the reservation same day at 10:30 I also used my free rental/​redeemed points, I got a call at 10:45 asking me if I could wait until 12:30 that both locations were out of vehicles. I was really upset. I told her Please cancel the reservation and I will just have to use someone else. Maybe her name was Tanya, said «Okay, no problem.» I asked her «so I will not be charged on my points right? Just cancel it.» She said «Correct nothing will be charged and we will cancel your reservations.» about a week later I went to rent a car again with my points, except the point weren’t there, after calling in I was informed the staff at the location let my reservation expire instead of cancelling it, and it would take 3 business days to see the points in my account, but they made it available immediately.
*Upon renting my super comfy Nissan Altima I left knowing I had to pay a $ 2.26 airport fee for my free rental, they always ask if I want the insurance which I waive because I use my own. When I returned the vehicle a man was very patient with me I was 45 minutes late and I had called when I was 20 minutes late and explained my appointment ran long and when I got there he worked with me on it and I only had to pay the $ 2.26, which he was confused about, so I got to teach him something!
*Every time I get a ride to or from the driver is very friendly and polite. Additionally he or she is a very cautious driver. The conversation feels both personal and professional, they never overstep boundaries, but I also don’t feel like just another customer interrupting their day.
*** All in all the service is always good, the occasional miscommunication has lead to frustrated moments for myself, but they always remedy the situation, except when they run out of cars! It’s hard to single anyone out specifically at this location or the other bullhead city location because they are all always so amazing and I can get frustrated easily they are always professional and patient with me.***

They leave early before the end of the store hours and you are not able to pick up your car. Very unreliable group of employees at this location. If you want a car to be there when you get there then use HERTZ. The people that run this location do not care about their customers at all.