New Image Nail Spa

My experience at this salon was great. They were able to accommodate me an hour after calling and making an appointment. The salon is very clean and relaxing. I have finally found my go to neighborhood nail salon.

My first time at the salon was about a month ago. I walked in and waited about 30 min. not bad for a walk in. The lady who did my nail was nice, but unfortunately she cut my left index finger and made it bleed. But I figured everyone makes mistakes, I’ll still come back and I would ask for Jenny since she has many high reviews on Unilocal.
Today I called at 5:50pm asking if Jenny has an open time slot tonight, I didn’t really expect to get an appointment, but Jenny said she can take me at 7pm. Great! I showed up at 7pm, and was told that they’re running late and if I can wait. I said sure how long is the wait? Jenny said about 30 min for someone else. And I said but I asked for an appointment with you… I ended up just leaving. Oh well…
I’m not quite understanding the logic here, what’s the point of making an appointment with someone specific and then have to wait 30 min for someone else? I would have been totally fine if they told me that they don’t have an open time slot for me today or even given me a call before I showed up for my appointment.
It’s a bummer, because this place might have become a regular stop for me, but now my search for a nail salon in this area continues…
Should I try going to this salon again? Third time’s the charm?

Jenny Ha is a master at SNS! I love my nails and am so happy every time she does them. I highly recommend New Image Nail Salon!!!

Having a young baby, it takes a lot of planning and scheduling to go to a nail salon and today I did all that to get my nails done but unfortunately this was not a good experience. The lady who did my pedicure was nice, helpful, polite and did a good job. The person who did my manicure on the other hand, I was not happy with at all. First, she of course tried selling me the Gel service and I was already thinking about it but I showed her a design and asked her I will only go with Gel if they can do the design otherwise I wouldn’t mind doing just the regular manicure and change the color later. It was a very simple design, I could have done it myself at home if I had the tools. Anyway they looked at it and said yes so we went with the Gel. At the end they could not do it. They tried or pretended to try and it look like my little niece had some fun on my nail. When I asked them to please try fixing it, they said the lady who does the «design» is working on another customer. I asked them to please take it off and polish over it, they were trying to convince me to just go with it. It was not right the way they were handling it. They should’ve said from the start they couldn’t do it and now that it didn’t go well they should listen to the customer and fix the problem. Being lazy is not right when you are charging that kind of money for a very simple service. You are not doing a great job to match your price, so please at least have good customer service. Also there is a communication problem. She asked me square or round, I said square but please make the corners soft. I have a baby and I don’t want sharp corners. Seconds later I stopped her from cutting my nails into making them pointy like the new trend! But it was too late. she had to cut my nails really short to correct that mistake and even after that now I have couple of nails that are not straight. But the biggest problem was that she was keep arguing with me, telling me I asked you! You said round. Plus we went in thinking from their menu on their website that the price for a regular manicure and pedicure will be $ 32, my friend had a pedicure and a manicure with clear polish and they charged her $ 44. They said they gave her extra foot massage! I was sitting right there, that extra massage was about 2 – 3 minutes long if, and it cost her $ 10 extra! Anyway, there are so many places in this area, you guys should get your act together. You do have competition out there.

I’ve never had gels done and It’s been almost 20 years since I’ve been to a salon because my skin is VERY sensitive to harsh filing and chemicals. Overall the guy did a great job and I’m super satisfied. Quick and efficient and not rough. Will go again!

Today was my first time here and I am absolutely stoked that I found a perfect nail salon to come to… Jenny did my nails and I’m for sure requesting her every single time. She’s patient and on point… Love this place!

I have been coming here for about 6 months now. I’ve seen Jenny and Cindy and they are amazing at what they do. I drive all the way out here from tarzana because any other places I have tried my SNS nails haven’t lasted me. That being said, I always come here to get my SNS nails done. The prices are reasonable but the work explains the pricing. I can always count on my nails to last at least 2 ½ weeks. If there was a 6^th star I would definitely give it to this place!

In love with my sns nails first time doing sns and I absolutely love it will be coming here again ! love how cindy takes her time love her work

I walked in after 2 other nail salons told me they were booked solid. I needed a manicure and pedicure on my horrific looking feet/​hands ASAP. I was greeted with a warm smile. They had a large selection of nail polishes with their matching gel colors. It was a bit pricey but it has been a week now and my nails just as good. Thankfully, my feet didn’t need the sand blaster after all!

I love this place… and this review is unprovoked… I was not given any discount for writing this! They are clean, give a great mani/​pedi and are beyond nice and accommodating. In fact I called one Monday a few weeks back and even though they were closed they opened the doors for me and I got a mani/​pedi. Plus they have a loyalty program that is just awesome! I won’t go anywhere else!

Been here three times and the work is lovely. However, on last visit I was charged $ 8 more because I used OPI polish.
Nowhere is this posted on the polish stands or on brochure. I was speechless when I saw the ticket.
Should I return, I will bring my own OPI and hope they don’t chargee extra for it.
Very disappointed since I’d had such lovely experiences there.

Went in yesterday to get a pedicure. My big toe is still throbbing from it. The nail technician dug too deep on the nail bed. I pulled away from her twice due to her tools going in to hard and deep on the underneath of my nail bed and on the side of my nail.
She charged me $ 8 for Callus removal, which included a plastic bag, a dollop of lotion and a light 2 minute hard sponge like piece that still left my heel rough.
She also asked me twice if I wanted a manicure which I politely said no. She then proceeded to get a bowl started for it. I then had to remind her that I only wanted a pedicure.
Terrible time and I would not go back or recommend this salon. Horrible experience

+ Tell Jenny, Tee (Taranika) sent you!
+Serene nail spa focused on relaxation and beatification.
+Top notch client services provided by Jenny (by appointment)
+ Natural nail care and design using SNS products (Made in USA)
+ Reserved client parking
For months, I looked for a nail spa who specialized in «powder dip» nail technique. A powder bonding process with enhanced color pigments and nail strength for natural nails.
Upon searching Unilocal! (Per usual) I discovered this nail spa with superb reviews. I decided to call. The phone was immediately picked up by Jenny, who calmly answered all my questions — even the ones I had repeated. I didn’t set an appointment, but she encouraged me to call back when I was ready.
I called back a day later, and even requested to be contacted of an earlier appointment, if available. She did. Although, I couldn’t make it, I appreciate that she noted and followed up on my preference. I attended my scheduled appointment.
The interior design is gorgeous. Plum colored feature walls with a blossoming tree and falling leaves welcomes you. Relaxing music play melodically in the background. It’s peaceful. It became natural to sit in silence; to relax. No client was on her/​his phone. The technicians moved stealth like and rehearsed.
Jenny was a master at removing the previous acrylic powder, natural nail care, and SNS application. All my nails are even colored and shaped. My pedicure, completed by her assistant was equally pleasing.
I even chipped a nail within the week, and Jenny made magic happen.
I highly recommend making the trip to Burbank to bask in a little peace of bliss.

This is my favorite place for mani/​pedicures. Jenny and her entire staff are professional, nice and talented. Very relaxing atmosphere. Also very clean and comfortable! Love this place. They are the Best!

I got a terrible gel manicure at another salon where the color had transparent spots on all of my nails, so I decided to redo it at this nail salon. Best decision ever. I also decided to get a pedicure while I was here.
The décor was really tasteful and the chairs are massage chairs, which is a plus. You can get a massage while you’re getting your nails done! The staff welcomed me the moment I walked into the salon and they have great customer service in general.
Jenny graciously removed the previous gel manicure and redid it completely. She helped me find a color based on a picture I found online. She removed any excess nail polish on the skin surrounding my nails with a small brush after each layer of color.
Amy did my pedicure and she was really efficient! Most of my attention was on Jenny as they were working simultaneously. But I was really happy with the end result. Super clean and even color on all my toe nails.
They do a great job and the prices are extremely affordable! I definitely would recommend this place to anyone!

this salon is ah-​mazing! it’s tranquil serenity is just what I was looking for! Rather than rows upon rows of chattering nail technicians and loud tvs blaring daytime talk, this salon has beautiful classical music playing softly in the background as well as not being overcrowded. I had Julie today for my gel mani and she beautifully replicated the photo I showed her of the design and colors I wanted. You can really tell she’s a perfectionist and takes pride in her work as she balances efficiency and exactness. I will definitely be back to her! The price is right also! And looks to be extremely clean as well!
In addition I also received a 70 minute facial which was as equally relaxing and divine. Jenny performed and left my skin glowing! I actually nodded off a few times on the table!
Only recommendation would be to add massage therapists. I could definitely get down on that!
Keep up the great work ladies! I’ll be back! One satisfied customer here!!! Thank you Julie and Jenny!!!

The best of the best! No better place to get my SNS nails done. So clean, skilled, and in all, wonderful. Thank you Jenny and the rest of the New Image Nail spa team. You’ll be seeing me biweekly!

Thank you New Image Nail spa for catering to your clients above and beyond their expectations. The ambiance is so peaceful with amazing music in the background & the cleanliness is superb. The employees are so accommodating and provide magnificent customer service. My mom, sister, grandma and I all got our nails done and we couldn’t be happier! Keep it up. :)

I had a good experience at this nail salon. The place is clean and comfortable. It looked like they used a newly sanitized tools when they did my gel manicure. I’ve been wanting a cute pink polish for my nails and they have a great selection of polish. It took me awhile to choose the polish but the technician who attended to me (Peter) was very friendly and patient.
I’m giving them a 4 star instead of a 5 because sometimes while he’s filing my nails, the file scratches the skin on top of my nail which makes it uncomfortable but overall he did a good job. I came out happy and with pretty nails. Thank you for a good service

Great mani/​pedi every time I’m here, they’re consistent. My fave place by far:-) This place is clean, professional, bright, airy, & I’ve already switched all my coworkers over to this place. We all approve!

I feel terrible giving this place a low rating but I can’t give anything higher. I got a full set of acrylic nails and and most of them are not smooth and have bumps. This was not worth $ 35, especially since I can go into a much more posh salon and get a gorgeous full set for cheaper. Very disappointed.