Avalon Burbank

We transferred from another Avalon back in April and TRUELY couldn’t be happier with this location.
Dabrena and her staff (Megan, our other manager, Jillian, Sonia, Jose, Abraham, and Omar) couldn’t be nicer and more accomodating for our family. Abraham and Omar tirelessly make sure that the grounds are kept neat and clean and Jose was kind enough to fix or AC at 1130pm on a Friday. Jillian has been very kind and has answered any questions that we might have about our lease and found a way to help us in anyway that she can (that goes for Sonia too. Although there was a misunderstanding in the beginning (on my part and perhaps hers too) I really do have to say that Dabrena has very kind. She has addressed any concerns that we have had and has really gone above and beyond to try and help us. Megan has been a ray of sunshine when I come into the office as well.
Now for the location, it is absolutely stunning. We live on the upper floors and our view is covered with trees and hummingbirds on the Blvd. it is both relaxing and beautiful to live here. The neighborhood is safe and the people in dt Burbank are very welcoming and kind. When we moved in we received many welcome to the neighborhoods… so much more than any other Avalon (and we have enjoyed our stay at various properties since 2009).
I highly recommend this location for the staff, neighbors, and beauty. Of all of the properties that we have lived at, this is hands down our favorite!

I’ve lived here for about 5 months now and I’ve been pleased. I don’t usually write reviews, but I’ve been so especially impressed with the maintenance staff that I had to. They’ve come and fixed things as needed and always been very kind. Recently, my oven stopped preheating. Jose came over and fixed it, but the fix only lasted a week until it broke again. He ordered new parts for the oven and when those didn’t fix it, he gave me a brand new oven! It works great and throughout the whole process he was so kind and patient and apologetic. In addition to the maintenance, the pool and jacuzzi are great, especially in Summer. The fitness center has a lot to offer and is always clean. My apartment itself is very cozy and this truly feels like home. My only complaints are that the walls and ceilings are thin, so I can usually hear my neighbors or people in the halls. And for a very dog friendly community, there’s a surprising amount of people here who are scared of dogs. Those are minor things though, and I could see myself living here for several years!

I love everything about this community. Jillian, Dabrina, Megan, and Sonia have been extremely helpful and friendly with all matters during my move into Avalon. I am very satisfied with my apt and the building. There were no surprises with this move. The staff made sure to make me feel right at home and part of their Avalon family. They make all the difference here… and are highly recommended. 10 stars

I was very impressed by the Avalon Burbank staff and with Nino in particular. I also had very positive experiences with the manager of the office (Christine, I believe). They were both knowledgeable, available, and very conscientious. I like the units that I saw and hope to be a tenant soon. I was very impressed with all aspects of the Avalon Burbank Apartments.

So happy with my new home, The Avalon. Jillian was very helpful during what can be a stressful process as we all know. She has not only been professional but kind and always quick to respond to any questions/​concerns I’ve had this far. If you’re looking to upgrade, come join the community!!! Ask for Jillian :)

Caveat Emptor! Please be aware that the rent will practically double going from a 1yr lease to month-​to-​month. In fact, I calculated it to be a 95% increase. Please be aware that my month-​to-​month rent was $ 4,770/ month. Considering that the apt was less than 900sq ft with seriously thin walls and frequent loud neighbors, and that the «security building» is not secure and anyone can help themselves into the complex. The Avalon Burbank should be your last pick for an apartment. I only wish I had read the Unilocal reviews before moving in. Lastly, the only one’s not paying the ridiculously exorbitant rent were the outdoor cockroaches, that found their way up the drains, and the silverfish, that lived in my clothing closet.

I moved in a month ago. The patio ceiling had holes and was rotting/​mold. I mentioned it to the leasing office and they sent Miguel right away. Miguel started to fix the problem but stated that it was too big and would have to come back. Well, it has been a month and several phone calls. Last night with the rain– it started raining in my living room! I still can’t get the problem fixed!

New place for awhile. It’s exciting here. Feels like a Vegas resort style community. Kinda Palm Springs in downtown Burbank. Very cool so far–

There is a reason why I have lived here for over 5 years; there complex is one of a kind to me! I loved the staff and how they take care of your needs. I am currently downsizing to go from having room mates to living with my bf, and he was very understand and respectful of my situation. He was prompt to assist and answered all my questions leaving me with no concerns about my upcoming apartment transfer.
I have also received an extensive amount of help from Megan who kept me organized, she helped me find the apartment I needed while transferring that makes a tremendous difference when dealing these changes. Christiana is the property manager who seems to be on top of any concerns I have with my apartment. She has always been able to help me feel safe and taken care of. I can not express how grateful I am to have this team at my community.
The amenities and location is a huge plus. It’s in the heart of Burbank, where there are shops, restaurants, and a pretty cool movie theatre. As for the complex, I can’t complain about the pool, Jacuzzi, and fire pits they have outside. Having a 24-​hour fitness center has saved me gym membership costs.
I also like having such an awesome maintenance team. Jose rules! Haha, I guess they truly just want to make sure your living situation is up to par. Although, I know this place could continue to use maintenance, I appreciate the complex, and have difficulty leaving. This place is why I like coming home!

DON’T BE FOOLED. This place is OVERPRICED and NOT WORTH IT!
My friends and I moved into an apartment in here in Building 4 a year ago and Tania in the front office was a complete doll about in (long story short we were in a car wreck the DAY we got into town from moving out of Tulsa, OK and she let us pay our security deposit the next day). We lived here for a year and it was alright. The hot tub was broken down more often than not, the pool didn’t feel heated, the garage was alright but the doors were… temperamental shall we say? Most of the time they would open just fine but sometimes they wouldn’t open at all. It was really irritating. The maintenance people were really nice and quick to respond.
We moved in with a cat and a dog and there MUST have been a cat previously in the apartment because my cat, who had NO HISTORY of peeing on carpet before (and I have had him from the time he was 6 months old) peed in one spot. No other spot, just that one, and it was right in front of his litter box. We paid an extra $ 500 up front and then $ 50 a month for the dog and $ 45 a month for the cat.
Fast forward to the month we moved out. My best friend (who also lived in the apartment) had a yellow lab. He was 13 years old and she had had him since she was 13 years old. They were like 2 peas in a pod. October 15, at about 1 am, something was terribly wrong with him and she rushed him to the vet. He had vomited and had an episode of diarrhea, which was extremely unusual or him. She called me a couple hours later to tell me she was going to let him go, because the be suspected he had had a stroke. So I went to the vet clinic to be with them and we got to be with him until the very end.
Nine days later, in the midst of dealing with this grief (I had known him for the last 8 years), we left our apartment for a cheaper townhouse (like almost $ 300 EACH cheaper) and imagine out surprise when we received a bill for an additional $ 700 ON TOP OF our initial $ 1000 security deposit! Now, we have no issue with the pet damage, but $ 190 for PAINTING?! Are you kidding me? AVOID THIS COMPLEX LIKE THE PLAGUE! They will take your money and charge you for things that don’t need to be done on move out!

We’ve been here for around six months. After reading all the negative reviews I wasn’t sure I even wanted to look at an apartment here, but when my 12-​year-​old daughter said we should go see it and make up our own minds, I said OK.
Our experience here has been very positive. Yes, the windows don’t keep out the street noise well enough, and yes, one of the elevators in our building (#3) is always acting up, and yes, the appliances are pretty low-​end, but guess what, it’s a large rental complex. Stuff happens. Coming from Manhattan, where we were paying considerably more for a shoebox overlooking a barbed-​wire fence, this place is paradise for us. We’ve been very happy.
Our maintenance requests have all been typical apartment stuff — slow bathtub drain, etc. Response times have always been good and the maintenance guy we usually see has been very nice.
Someone posted a photo of a cordoned-​off Jacuzzi. It was down for a couple of weeks, not a couple of months as that person said, and it’s fixed now. I also don’t recall any advertising saying the pool was heated.
Again, coming from Manhattan, I have a hard time complaining about a place with a pool, Jacuzzi and workout room, and two included indoor parking spaces, for less money. We feel like we’re living in a resort.
Location is good if you want easy access to downtown, and the on-​ramp for I-​5 South is only a couple of blocks away. You can even walk to the train station. So… we’re happy.

Ok where do I start this place is the worst! I can’t believe the service and amount of lies from the employees in the leasing office they seem nice and polite then lie to you with a smile on their face. The machines in the gym are don’t always work that’s why it’s always empty. The pool is not heated like they say, the cleaning process is mainly just adding chlorine to the water. The gate for resident parking in the back is open half the time so anyone can drive in, they had theft incidents. The elevator don’t get inspected when they are due When I was there it had been expired for 6 months. You can expect to smell marijuana all the time at least in buildings 1 and 3. They’ve had several fires in the dumpster. When I moved in there was a whole in the wall from the door being slammed and they never took the time to repair but did charge me when I moved out even though it was noted that it was there when I moved in. I can keep going but I’ll move onto the move out. They like to keep your deposit even if apartment is returned cleaned. I had paid the same ladies that clean the apartment to clean and had the carpets cleaned yet they charged me for it even thought I have dated pictures, video, and the contact information for the cleaning people. I plan to take them to court with other tenants that were unjustly charged, so if anyone has also had a similar issue you may contact me at

Ok, so I was really excited to see Avalon Burbank, I saw the one in Glendale and I figured by the pictures online the Burbank one would be FLAWLESS. WRONG! It’s funny how the outside is so beautiful but the inside looks like complete crap. I cannot believe people pay $ 2000+ to live here. Jesus Christ. I wouldn’t live in this crappy tiny apartment if someone gave it to me for free. I PROMISE.
OH YEAH AVALON, THE FACT THAT YOU GUYS SAY THAT YOU HAVE CARPET FOR «NOISE CONTROL» IS COMPLETE BULLSH*T. The owner/​investors of Avalon Communities are totally cheap, or should I say schemers. If noise control was the case you guys would install bourbon carpet, and not carpet from the fucking 80s. At least change it every couple years, you guys claim that you change it every 5 years, but judging by the smell when I walked in, it’s pretty obvious that is not likely. EW.
Future residents, if you have class and taste, do not come here and waste your valuable time. In fact when I left this place I felt depressed about searching for more apartments. Although when I looked online I found a couple privately owned condos that are a much better fit for me. After all, this place reminds me of a halfway house.
I’m giving two stars versus one because the employees here are REALLY sweet. That is a plus. And the gym is pretty cool.

RENTERS BEWARE! Avalon will screw you on your deposit when you move out and will try and get even more money out of you. Ive spoke to a couple neighbors and they did the same thing to them too and now just like my neighbors I’m going to have to take the Avalon to small claims court. Here is my story…
I had lived at the Avalon Burbank for a year and about nine month in the ceiling in the master bedroom started leaking really bad due to some heavy rain. The water damage covered most the ceiling as well as extensive water damage all the way down the walls and floor.
I reported the damage and they came and placed a dehumidifier in the room for two weeks. During this time i was not able to use this room at all as it was extremely musty. At the time i had a brain tumor (which is now removed) and it created a medical condition where it was hard for me to breathe so i had to sleep on the couch for several weeks because the must smell in the apartment, especially that room was unbearable. So after a few weeks when everything was dry, they came in and painted the walls. They never repaired the damage to the carpet from when the water leaked down the walls. I didn’t think much about it as i was sick and just wanted to sleep in my bed again after weeks of being on the couch.
A few weeks pass and we get another heavy rainfall and apparently they didn’t fix the original problem and i was back out on the couch for another couple weeks while they dehumidified the room again. They came back and painted and once again never did anything to the carpet.
They gave me a $ 100 credit towards my rent for the inconvenience. This is after having no use of my master bedroom for nearly a month in time combined and dealing with the musty smell that emanated throughout the apartment.
The Avalon has on their website and fliers they put on your door telling you when your moving in or out if you want to get touchup paint you can go to the office and give them empty containers and they will give you touchup paint for what rooms you need. I take down three containers and they fill them and deliver them to my door. I do the touchups and clean the apartment and everything looks great and i should get my full deposit back.
When they come to my apartment to do the final walk through they want me to pay to repaint all the walls of THE ENTIRE APARTMENT because they said the touchups didn’t match the original colors of the walls. I explain to them that they gave me the touchup paint and its their fault it doesn’t match and their painters also did touchups with the wrong paint when they were fixing the water damage. They didn’t care about any of that fact and logic, they just wanted me to pay for it. They did not want to budge for weeks and finally they said they would only charge me $ 100 to paint. Me and my mother had spent literally 16 hours cleaning the apartment and they wanted to charge me to clean it themselves. Another argument ensued and they let that one slide. Once the final walkthrough was done they were only going to charge me for some minor painting and minor carpet cleaning.
Weeks later after i was already moved out they hit me with a bill for over $ 800 and saying they were going to keep my full $ 1000 deposit on top of this new $ 800 charge to replace all the carpet throughout the ENTIRE APARTMENT. They claim there was pet damage. Now my pets are potty trained and i walled them daily. I also had a doggy door to the balcony where there was grass i paid to have delivered weekly, so there is no way there was pet damage. I tried to explain to them that the damage they are referring to is the water damage they never repaired. They refused to listen to me and said they had photos of the water damage and photos of the pet damage. I asked for cops of those photos and they could not or would not produce me anything of the original water damage. They did send me some black light photos of what they called pet damage, but it was closeups and you can’t even tell what room it was in or if it was even my apartment.
I refused to pay anything without seeing all of the original photos and seeing proof that those weren’t taken in the room with the water damage. They wouldn’t disclose what rooms the damage was in or anything. They just consistently insisted they wanted their money or they would send a collector after me. I had paid a pet deposit to move in but they also charged me extra rent each month for each of my pets.
Now they are sending a collector after me and going to mess up my credit They call me and my family DAILY trying to collect. They would not negotiate or listen to the logic of what was going on they just want money. Now i have to take them to small claims court and order they get a MOLD TEST in that master bedroom as it was still musty and had water damage several months after the incident. BEWARE of the Avalon!

People in the leasing office help me a lot! They are friendly and helpful! And the apartment I got is pretty nice. I love it.

I just moved out after living here for 18 months, and all in all it was a mostly positive experience. The amenities and location are definitely the best part (other than the hot tub being broken fairly often). The units themselves are just average– very corporate looking with no character and small kitchens. The walls and floors/​ceilings are much thinner than I expected. I could hear my neighbors even when they weren’t being that loud, and I could ESPECIALLY hear when Avalon decided to install new carpet on the apartment above me at 7am on a Saturday morning; it was so loud not that even ear plugs could help me sleep in on my one day off work.
Security is probably the worst part of living here. I found all of the guards to be very unfriendly and completely inept at their job. I woke up to a group of idiots throwing beer bottles off their balcony onto Verdugo Ave at 4am and called security to take care of it, but they did absolutely NOTHING about it. Car break-in’s and bike thefts happened several times. I believe they just changed security companies right before I moved, so maybe that will help.
The location is very walkable and in one of the safest neighborhoods in LA, which is a huge perk to living here. The management and maintenance I found to be very helpful and friendly– if I ever had a request or question, they responded very quickly. The cost of rent is high, but c’mon people– this is a massive corporate housing facility with hundreds of units that mainly caters to people who are living here temporarily for work from other states/​countries but don’t want to live at the Oakwood in Toluca Lake. You can bargain with them on rent. I initially paid $ 2750 for a 2 bedroom but told them I wanted lower rent or I was moving out. They lowered it to $ 2400 for a year lease, which is still stupid expensive for the quality of the unit, but better than their BS renewal offer of $ 3500 for another 6 months.

Alright, I know I was ready to write this place off completely, but there’s been a twist. Their corporate office contacted me about my previous review, and initiated an investigation regarding the checkout procedures. There was a good deal of interference & he said-​she said, but in the end they acknowledged that the situation had been mishandled and refunded us a portion of the money we’d paid. We haven’t seen the cleanup bill yet so not sure how much of the refund we’ll actually see but I was pleasantly surprised that Avalon was willing to put so much time and effort into getting to the bottom of this. The woman who handled the case was kind & detail-​oriented. She also acknowledged that there had been a number of issues with that property and that they were in the process of remedying them. So I have hope that there is a brighter future for residents at Avalon Burbank.

My wife and I spent an unexpected year at the Ava Burbank apartments.
The maintenance service was exceptional and prompt.
The gym is first class.
The pool kept very clean all year long.
We received our whole deposit back.
Make sure you are very clear going in what it takes to get that deposit returned.
They have a very good system that took a little while to understand, but once you get it, smooth sailing.
Ask for Javon! He really helped us!

So far, no complaints. Professional and friendly staff on site. They keep the complex well maintained. The gym, pool, jacuzzi and BBQ grills are added features although I don’t use them as much.
Pet-​friendly and they have pet treats and doggie water bowl in the office. I’ve recommended friends to this place.

Have lived here over 8 years before Avalon took over. It was cleaner, safer and more friendly. Once again — they have now raised rent over 10%for this year alone (not uncommon-​they did it before when we had an assignment out of town and had no choice but to stay). People should know if you move into the complex that the complex will raise your rent at lease end to an unreasonable level.
There is also a hotel and another apartment complex opening up within the next year on the San Fernando side which will crowd the area and increase safety and traffic concerns. Caveat Emptor!
Offering below alternative because Avalon’s reasoning for the over 10% increase was the comps in the area dictated what they charge! (Note outside of Burbank landlords can only increase your rent 8 per cent max. — the city of LA sets the limits and 4% is the norm for Sherman Oaks area) Avalon own three complexes in Burbank so they aren’t lying when they claim comps are norm — because they set them.
Chances are you are looking at Avalon because they are pet friendly. That is why we moved there. Note — you must leave the AB complex to walk your dog and let them do their business. They say they have a dog area but they don’t. It is a piece of fake grass in the far corner of the parking lot. Large dog owners in the Avalon complex fail to pick up after their dogs — pretty disgusting.
Found IMT who are now giving Avalon a run for their money with 400 more usable square feet for $ 200 less per month in comparable Avalon apartments. Unlike Avalon they provide, full size washer/​dryer in unit, true gourmet kitchen with lots of storage, dry bar area for additional storage –better amenities– heated pool year round, 3 gyms 24/​/​7, true gated doggy run & onsite grooming (how great is that for the busy executive) Not to mention — Full Green Compliance including double pane windows and alarms in each unit. Less charge per month for my pet. If you want to check outfo IMT Sherman Oaks definitely see See Mimi she is the best!
Avalon Burbank is pleasant enough if $ is no option and you do not have a problem getting the basics for higher than average rent. But be prepared — to either move after your 12 mos lease or pay an exorbitant increase when you renew.