Baskin Robbins

This BR store is housed in the BR training building. As it is, it will be and should be the
face of BR customer service at its highest level. The employees have been trained by
the «franchise book» and so the employees should follow to the letter as they will be graded
as such based on their performance per their training and if they are to succeed in their
«career» being a BR employee.
My complaint is situational. My son, a 6 year old, happens to need to use a restroom which
we can not control nor predict as these are kids. However, due to their rigid training, the manager «ELVINA» did not allow the use of their restroom as I was told that «this is only for employee’s use only», «it is illegal for them to allow anyone to use the restroom aside from
the employees behind the counter», and «WE SHOULD HAVE PLANNED TO HAVE MY SON USE THE RESTROOM EVEN BEFORE WE COME TO THIS PARLOR FOR AN ICE CREAM» and we just barely started with the quarts of ice cream that we purchased. We were told to use the nearest restroom which is in the nearest gas station which we found out by driving there hurriedly that there was none. And you know what, my boy was not able to contain himself.
You know what’s lacking in the training? Human compassion, empathy which is a basic human
capability. These employees even their hardened attitude «SENIOR SUPERVISOR» should have been given some kind of leeway to make some exceptions. Remember «zappos», rated for the first rate customer service, their employees are given some kind of latitude to adjust somehow to customer’s need at the time. This «SENIOR SUPERVISOR» is acting like a typical «employee», a «YES SIR» employee, not given even a little freedom to decide on their own based on some exceptional situation nor she was given some kind of decision making capability, a privilege somehow bestowed on «decision makers» be it on a true company «managerial level» or a founding entrepreneur.

This Baskin-​Robbins has a drive-​thru! Like others have mentioned, the drive-​thru is very convenient for people that want their ice cream to go (: All of the employees are really friendly as well. The area is cleaner than other locations, perhaps because their training academy is located right next door. It’s a little further away from my house but I like coming to this location whenever I get the chance. (:

Love the convenience of drive through! Never have I been disappointed! Staff is always friendly and my orders made correctly!

Always friendly staff, clean place. I have my 25 favorites here, lol. Jk. My most favorites are almond pistachio and cherry jubilee.

I have been to many Baskin Robbins over the past 30 years and the value for the money here on my last visit was not good. The scoops of ice cream were extremely small… way smaller than the 4 oz that they are supposed to be. I questioned them about it but was told with an attitude that it was correct. Baskin Robbins is the best ice cream, but the scoop was not even rolled… very disappointed on this visit.

Drive Thru just makes you Americans fat, nonetheless, it was an okay service.
I just don’t understand these teens giving me so much crap when I order a lot. Hey, sorry you make $ 9 or $ 10 an hour, at least you have a job.

This place is awesome for having a drive thru! The staff was friendly and fast at getting us on our way with our orders.

Baskin-​Robbins 70^th Birthday Bash!!!
What a fun celebration~ FREE ice-​cream cake! CHEAP CHEAP price for few items. Love the 35 cents ice-​cream scoop!
There is music, giveaway, face painting… definitely kids paradise!
Very successful event!

This spot is dangerously on my way home from work… finally the heat/​pregnancy/​toddler in tow got to me and I had to pull into the store on a Friday late afternoon.
I’m a little old school so I opted to go inside where there was awesome air conditioning and seating. Plus I could see all the flavors available, woohoo! All the workers were super friendly and the store was really bright and clean. Cakes and ice cream quarts are available for purchase inside as well.
This place hit the spot and I’ll be back!

Baskin Robbins Drive Thru! I feel shameful even typing it, but when the Valley weather reaches the 100’s, not having to get out of a chilly car with the AC going full blast is a good thing.
So yeah, Jamoca Almond Fudge in a waffle cone, passed through a drive thru window. Happy times.
(They have a full store front if you chose to go in, and order a scoop… or a cake… or one of those frosted clown cones from childhood.)

I love Baskin Robins and this one is awesome. It has a drive through! One thing that I dont understand is why they got rid of the only flavor I really like!!#???
Why oh why no strawberry cheesecake ice cream? It’s weird and crazy! It makes me mad. It was nice knowing you Baskin Robins. We had a good run… but I must bid you farewell.
Unless you bring my flavor back!

The training center is still the best. The service is the best and the size of the scoops are too! Its also the best place to get a fresh ice cream cake, made to order in your flavors.

How can you not love a Baskin Robbins with a drive-​thru??? I have to admit that I’ve never actually been inside of this location as I just can’t resist a drive-​thru in a place you wouldn’t expect, but the actual store looks nice too.
As for the ice creams, it’s Baskin Robbins so I’m sure you already know what to expect. If you’re looking for recommendations though, my favorite is the World Class Chocolate! Seriously, if you haven’t before, you should at least try it. I don’t usually like chocolate ice creams, but I love the texture of this one. The Butter Pecan is also very good if you’re in the mood for something nutty :)

There was a coupon that someone had given us in our hostel and we felt like something sugar, therefore, came down here. Basic selection, decent service and good seating inside.

Couldn’t resist going in for a scoop or two when we saw this training location. The one and only drive thru! Super friendly service and offered samples with a smile. They had a special that I couldn’t pass… that was my lunch for the day! Shh… :-)

Best Baskin Robbins in the world… but they actually are, they are the number 1 store in the world!
They have most amazing cakes, even when you don’t have time to preorder.
Always have my favorite flavors in stock, and even new interesting flavors that they let you try!
Not only are the products fresh and amazing, but customer service is superb. Always have the greatest staff that are always smiling.
Drive thru is so convenient on a hot summer day!
I recommend this Baskin to anyone who’s looking for a pleasant experience and a delicious treat!

This is the training headquarters for deliciousness and the only one with a drive-​thru that I know of!
I’ve been a fan of 31 Flavors since I was a kid.
My all time favorite flavor is Jamoca.
They offer free samples.
The have a small umbrella table section to hangout, cool AC inside — can be chilly sometimes.
You get coupons on receipts ;)
Downside, they don’t offer soft serve or 31 below anymore? Why???
Their customer service is super outstanding but can be a little annoying when you walk-​in.
Please give a little room to breathe, browse and think what flavor to choose — I always feel rushed

When the sun comes out in LA, it really gets hot in certain areas. Well, not long ago, it was hot in Burbank… I’m talking some «shut your mouth» hot. Anyway, after spending some time outside, my friend suggested we stop by Baskin Robbins to get a cool treat before getting on the freeway. Oh, that sounds good… but, wait… do they have any non-​dairy items? But, of course! Baskin Robbins has some of the best sherbet. It’s been so long since I’ve been to a Baskin Robbins, I guess I just thought they only sold ice cream and cakes, but they’ve upped their game.
This particular location has a drive-​thru, which is quite convenient. As we perused the menu, I my friend opted for an ice cream cone and I, without a doubt, selected the sherbet. They have a few options and I chose the Rock ‘n Pop Swirl that consists of the green apple and grape flavors. Not only is the Rock ‘n Pop Swirl flavorful, it pops in your mouth. Just imagine, a hot day and you have a cool sherbet treat to cool down your body, satisfy your taste buds, and keep you alert, due to the popping sensation it has on your tongue. Fancy that! On a hot day, everyone deserves a cool treat, and these treats weren’t expensive.
Overall, this place satisfied our craving, and the service was good too. No long wait in the drive-​thru, no attitude, and no problems. This Baskin Robbins isn’t in my neighborhood, but I’d be willing to drive back due to the service, drive-​thru, and cool desserts. It’s so refreshing and satisfying to have good service and coolness, in every sense of the word, at Baskin Robbins.

This is the Burbank Headquarters of 31 Flavors-​Baskin Robbins! And it’s a freakin’ drive-​thru! If you read my reviews, you know about my love of anything drive-thru…as a California girl, born and raised, car culture rules in Los Angeles… thus, drive-​ins and drive/​thu…
Some BR facts: They have Entrepreneur magazine’s 35^th annual Franchise 500® ranking and are the world’s largest chain of ice cream specialty shops. And did you know that… Baskin-​Robbins is in nearly 50 countries? This iconic brand was founded in 1945 and has been responsible for the creation of more than 1,000 ice cream flavors.
But back to the drive-thru…you pull up and order at the speaker and drive to the window, pay, and they hand you a cup or cone or pint or quart or sundae or shake or ice cream cake! Brilliant!
Growing up in Burbank, it was a family tradition for us! For my dad, Rocky Road, for mom, Oregon Blackberry, for my brother, any candy flavor, especially Bubblegum. As for me, even as a youngster, it was Daiquiri Ice or Jamoca. I was a foodie from a very young age!!! It felt grown-​up to order an «alcoholic» flavor or a coffee flavor. Thinking back, my *bucks addiction probably began right here. And as a young, budding foodie, these bizarre preferences probably foreshadowed my current Unilocaliness…

I take Unilocal VERY seriously and have a personal rule of not reviewing major chain establishments. In my opinion, there is no reason to review Trader Joe’s or Starbucks: we ALL know what to expect even if some locations are better than others. I have to go against my own rule, however, for this location of Baskin Robbins. Why? What is so special about it?
This location is a ‘fancy’ Baskin Robbins as it is serves as the training center for all of the employees who then move on to their respective BR locations. Plus, there is also a taste test kitchen in the building where they doctor up recipes, have panel discussions, etc! What does this mean for us simple folk? That this is the Baskin Robbins to go to if wanting to experience great customer service. Even though these are the employees that are «just learning»; they are actually better than the employees at all other Baskin Robbins locations. Perhaps because they aren’t jaded yet. In addition, managers are taught here as well as cake decorators so it isn’t just newbies. The bottom line is that the service is terrific: polite, courteous, and happy.
Aside from great service, you will also find a vastly better selection of flavors at this Training Center location. This Baskin Robbins offers some of the regular favorites but also flavors that you won’t find elsewhere as they test customer purchase frequency before adding it to the store roster at other locations. Pretty snazzy if you are an ice cream fan!
Cleanliness is also top-​notch at this Baskin Robbins Training Center as the store is much more spacious than other locations, bright, airy, and VERY clean! No sticky napkins or melted ice cream here! Plus, there is a drive –thru available if you are too lazy to get out of your car for your ice cream fix (and they are open until 10pm so late-​night sugar cravings are satisfied here!). A large parking lot is also available.
Don’t worry about any restrictions due to this being the Training Center. This Baskin Robbins still redeems all regular coupons and offers. I had a free birthday scoop coupon and they had no issue with it.
Long story short, Baskin Robbins isn’t high-​end gourmet ice cream but you want something quick than this Training Center location is the one to visit. Great service, very clean, and awesome flavors you won’t elsewhere. I mean, hey, I just went against my «No Chain Review» rule; so it must be great!