Bastet Cat Hospital

I went to this vet months ago & decided not to ever go back from the second i walked out. Me & my fiancé went to get a rabies shot for my male cat Samsquanch. The receptionist was very nice when I called and informed me that a free rabies shot came with an examination, so i agreed to an exam. This was my cats first ever vet experience other than the shelter he came from. We waited in the waiting room for 30 minutes then where let into the exam room where we waited another 30 minutes for one of the girls to come and take my cats temp and she apologised on how long it was taking & informed us that the doctor had an emergency but should be right back. We needed to get this done due to moving across country into canada they require it. So we waited a total of 1 hour and 30 minutes until he came into the exam room. Then he apologises and says he’ll give us a discount. Great right? He did the «exam» and gave my cat the rabies shot — then informed us that he will need one every 3 months. That seems like quite a bit to me but i’m not an expert he also told me and my finace that if we feed him for two weeks he will think were his mom — lol we still laugh about this. Anyways he ended up giving us a measly 25.00 off & two cat food lids the bill came out to 150.00. WHAT A JOKE! Do NOT go to this facility. Overpriced and horrible service.

I come home one night to my cat with a severely swollen cheekbone (to the point where her eye is shut) and vomit with no signs of a hairball or foreign body. I do my best to watch her thru the night. Early the next morning, she’s retching. Her stomach is empty, just foamy fluid coming up, and she’s puked enough for a little blood to be present. I decide it’s vet time because there’s a good chance she hit her head, and she’s an indoor cat with no exposure to animals or insects.
I call Bastet Cat Hospital shortly after opening on a Friday morning, no answer. I leave a message. 20 minutes later, no call back, so I go down there. The receptionist is nice but is more interested in sweeping than paying attention to the phone that may have concerned pet owners on the line. I try not to think what that says.
I see the vet, Dr. Basilious. First, he was quite rough with my cat. I mentioned my concerns of her hitting her head and he handles her head AND NECK with no gentleness WHATSOEVER. Second, he lists facts (quite quickly) at me with no smile or consideration to my emotions while my cat is mewing incessantly from stress and I’m wondering if she has a concussion.
He never really asks me for my take on things, or even asks me much of anything. When he lists exposure to snakes, etc., he doesn’t ask me if she could’ve come across such things, he just lists it as an example of things I never considered… except he never gave me a chance to speak.
In short, I left feeling scolded for caring about my cat. Plus my cat got rough-​handled. I paid $ 74.50 for all this.

I am going on a vacation in a couple of weeks, and want to leave my cat at The Best Little Cat House in Burbank for a few days. They require vaccination, so that she can stay in a group room. So I took my here to get her vaccination. I have been there a few years back, had no problem. But today, after getting a room I had just finished reading the papers I need to sign, doctor walks in, tells me he remembers me and that I should take my cat elsewhere! I ask him why? He didn’t give me any reason!
I am not sure what I have done to offend him or what my cat did! I have no clue! How can a doctor refuse service? I have never reviewed any business before, but I felt so bad with this so I had to do it!

This is the SECOND time I am posting this review as due to the nature of being censored by Unilocal.Don’t you take away my freedom of speech. I originally posted this on 9÷27÷2014 but was instructed to «update» my review. Here. Copy. Paste.
I am totally disgusted by an obvious grouping of negative reviews regarding this hospital and the owner. Yes you are entitled to your opinion and yes you are wrong. Pathetically wrong. Unilocal is a platform to give honest reviews but unfortunately many people use it as a tool to cause businesses damage. I wouldn’t trust another living soul with what I equate as my furry child to anyone other than Dr. Basilious. Since I have been bringing my cat here for 8 years I have been taken care of extremely well. Dr. Basilious has a gift with cats. Every and I mean every issue has been diagnosed and corrected properly. He has never been condensing or rude to me. Who ever had that experience should lay off the meds. There also seems to be a common thread of complaints regarding price. Well get over it! In life you get what you pay for. You want the best or finer things be prepared to pay for it or shut up and move on. Find a place you can afford. Any nitwit can always ask for the prices of services offered BEFORE they choose to use someone. Hey! Guess what? They do this in human hospitals too. Take some responsibility. I again will state, that Dr. Basilious provides excellent service and treats people and cats with respect.

Brought my cat here for a check up before having to fly out of state with him. I did not like the way the doctor handled my cat during the checkup or how he talked down to me about «keeping up with my cats health».

This place is a rip off, my cat had UTI and couldn’t pee since I noticed this hospital before being a cat only place I thought they would know what they are doing but obviously not, it’s either the doc was in a hurry and had no time to do the proper procedure to take urine since it was almost closing time or he is just plane old and outdated so instead I got referred to had surgery done, $ 200 after I went to another vet that was able to do the Job right without surgery

This is a great specialty hospital! Since it only cares for cats, you really get that one-​on-​one time with the veterinarians and you can tell that not only do they care about the animals, but they also remember each patient. There’s also a great variety of food/​treats/​etc. to cater to each cat’s needs. I was recommended by a friend to go here and now this is the only place I tell people to go when they ask!

Bastet cat hospital is the best! I have been taking my cat here for more than 10years. Everyone is so accommodating, friendly, and professional. There is no nickel & dimming. I recently moved farther away, but would not take my cat anywhere else. The commute is worth it!

I had a positive experience here. My cat was suffering from an infection after another animal bit him and dr. B explained to me all of my options. I opted to decline the blood tests and just treat with antibiotics and my cat was healthy again in a few days… if my cat didn’t get better within a few days I would have returned for the blood tests. I will be returning soon.

i think its absolutely ridiculous that there is an actual office visit fee for one. second — years ago — they told me that i had to have my cats penis cut off! when i told friends, they told me to go to dr. moon for second opinion. i took him there, not only was there not a office visit fee but all my cat had was a UTI! NEVER AGAIN WILL I COME HERE!

I have been taking my cats to Bastet Cat Hospital since I first got them in 2000. I chose Bastet because they are a cats-​only facility; I don’t have to worry about my cats being freaked out by barking dogs or an otherwise stressful atmosphere. The office staff is professional and accommodating, and often call after a visit to give lab results or just to check on the cat being treated. Dr Basilious is the best veterinarian I have ever had the pleasure to work with. He is extremely gentle with the cats and does a thorough checkup with review of past visits before diagnosis, and he always — ALWAYS — gives multiple options for treatment. He breaks the options down for clients (often using diagrams or models to explain what’s going on inside to make the cat ill) and, in my experience, often recommends the most fiscally conservative option. I am always given a clear estimate for the treatment I choose and the only surprises I’ve ever had when given the final bill is a savings because the estimate was so carefully and conservatively written. After years of excellent care at Bastet, I know I can ask Dr Basilious to treat my cats the way he would treat his own cats, with gentle care and compassion.

I bought my sick cat in to Bastet and the vet told me that she had a treatable kidney disease. They had her on an IV for 3 days and she seemed better. This cost me $ 3500.00 I brought her home and she never ate food again. I called and told them the next day that she wasn’t eating and they told me to wait another day. The next night she was crying and I had to bring her to the 24 hour vet. The vets there said she had no chance and told me I needed to put her to sleep. I’m sure they would have told me this a week earlier as well. A full refund would be nice sure, it won’t bring my cat back but I now know she never had a chance. Just so they would admit their diagnosis was wrong. It’s taken me quite a while to write this, it’s been 6 months but it still hurts.

Once again, the staff and management at Bastet have proven that their customers mean NOTHING to them. Instead of apologizing to their customers for the horrible service and trying to win back the business they have managed to lose in this small community, they are commenting on reviews accusing people of not being real customers. This just confirms what everyone is saying about this clinic, that they are vindictive, money hungry, and dishonest. Good Job Bastet, for proving yourself once again.

I dont know of any kind of clinical establishment that pulls up a patient’s personal file to sue them — for writing an honest review on Unilocal… i had to erase all of my information on Unilocal because of his constant harassments/​threats to sue me for sharing my horrid experience at his hospital.
if this isn’t a country that practices freedom of speech, than what is Unilocal good for?
for the past 2 months I have been stressed because of a continuous bombardment of threat mails from his legal team… making my life absolutely miserable, shortly after my cat passed away from an illness he did nothing for.
This place reeks of shady practices and EXTREMELY disrespectful mannerisms to both the owner and their cats… consider yourself warned…

I have been taking my cats to Bastet for over 8 years. Every single time, I learn more and more about cats health from Dr. Basilious. Nobody knows how to care for cats as much as he.
I had a vet in college (Florida) that was good, but not great. Dr. B is great. He LOVES cats! He wants to help them, no matter what. I have two elderly cats and two younger cats. He diagnosed my elderly cats with varying stages of kidney failure 4 years ago and gave me a regimen to treat them. He expected they would live for another 1 to 2 years. Four years later, with his regimen and treatments, they are still with me today — happy, playful, and enjoying life! I am sooooo happy that I found Dr. B when I moved to LA!
Nobody could have given me what he has given me… more time with my loved ones, amazing care and attention to every one of their needs, and an office staff that knows me well and treats me like family!
Please, don’t let the busy demeanor of the office misjudge… they staff is super helpful and caring! They do get busy sometimes though, which is to be expected of a small business.
So, please… if you love your cat like family, you will want to take him /​her here for vet care. Nobody else I’ve ever met loves and knows cats more!

I just wanted to say I am very disappointed with how the doctor acted out towards my negative review. To me, i thought it was very unprofessional and i thought he could have handled this in a different manner:
I got a call from a blocked number yesterday from Dr. Basilious saying that he was going to file a lawsuit against me for slander.
A) You cannot take my CONFIDENTIAL patient records and use it to harass me through Unilocal.
B) Nothing that was written here was slander. (I didn’t say anything.) if anything it would be libel and still, nothing written here was defaming him in an matter. I was simply just stating my experience here at this clinic. I wasn’t directing negative comments towards him personally –it was more of an opinionated statement saying that i was unsatisfied with his work. Also i wasn’t lying about anything because all the other negative comments stated on this post were along the same realms of what i felt this hospital was like –overpriced, rude, unattentive. Sure these words can sound harsh to some people, but the whole purpose of Unilocal is to create a platform for the public to voice their OPINIONS.
C) I will not be threatened/​bullied/​blackmailed to take down my post because i stand by my words of my experience at this clinic. If anything, Dr. Basilious should take all the negative comments and take them as constructive criticism, and utilize it to better his business, making him and the customers happy.
I think the way he should have handled this was to call me personally (not from a blocked number) and to ask me WHY i had an unpleasant experience and questions of WHAT was wrong and HOW he should improve his practice, instead of bluntly calling me up to threaten me that if i didn’t take down this post, he will file the lawsuit.
That is all i have to say.

The receptionist, who wasn’t at all pleasant or apologetic about the prices, told me urine test is $ 150, in addition to the visit and medicine. Its like she wanted me to leave.

Don’t go here unless you want to be taken advantage of.
My mom has been taking our cats here for years… So when I went I was expecting to be going somewhere I could trust. After leaving with bloodwork and some flea medication I owed $ 700 on the spot (apparently a charge thats relatively unheard of, according the the other vets I talked to). Then Bastet analyzed my cat’s bloodwork and found that she had kidney disease, needed to be pilled twice a day for the rest of her life, had an adverse infection to a vaccine and needed antibiotics, and needed xrays, fluids, and a toothcleaning (another $ 1700). Considering I had just brought her in for flea meds I was shocked and completely devastated… So much was wrong with my baby! So I decided to get a second opinion.
Well… She DID need a toothcleaning. The rest was outright lies. She does not have kidney disease, and her kidneys are «perfectly normal» for a cat her age. She does not need X-​Rays, because she does does not have «shrunken kidneys» that we need to «check out.» I walked out of my new (much nicer, as well) vet’s office with a $ 400 bill, TOTAL. My new vet analyzed the exact same blood work, and was genuinely appalled that someone would just make up symptoms that simply weren’t there. I also got third opinion, with the same exact reaction. Very glad I didn’t stick with these guys… I would have been out $ 2400, and my cat would have had to be on meds her whole life for no reason. :(Not a fan of being taken advantage of. Guess when you know your clients will do whatever they can for their animals you can charge them whatever you want, right?

HORRIBLE highway robbery! This «vet» charges twice as much for ANYTHING as other vets do. He did a wonderful job of putting fear into my head, telling me it could be the worst of the worst and that he wants to order more tests. He didn’t even bother to actually SAY this to me, however, he had the receptionist do it.
I took my cat to a different hospital where I was charged MUCH MUCH less for the same tests and found out it was NOTHING like Sam said.
PLEASE do you, your animal and your wallet a favor and look elsewhere.

When we first took our 12-​year old female cat for her health exam, they did a few tests on her including x-​rays. We did find some issues with her health, such as crystals in her urine, heart murmur condition and pains in her hip joint. Dr. Basilious is very knowledgeable. He explained to us in detail about diagnosis, prognosis and treatments. We could tell he cared about her health. If we weren’t familiar with a topic he would give us a pamphlet or a website to educate ourselves about the condition. He made us aware of how we should continue to take care of her. And for that I was grateful.
Unfortunately we had to relocate ourselves to Hawaii last year. The pet relocation process was strict in Hawaii with a lot of paper work and tests, including blood, rabies, etc. Even though Dr. Basilious knew we would be leaving, he helped us every step of the way with the paper work process and required tests. He even gave us a prescription paper for her special pet food and joint max treats so we could continue to feed her and take care of her while we’re in Hawaii.
We feel grateful to Dr. Basilious and his staff for always being there for us and our cat. We would recommend their services to other cat owners.