Boles Crystal Pools & Spas

Crystal and the rest of the crew at Boles Crystal Pools are top notch! I never call anyone else when my system is in need of service. Highly recommend

Dealing with pool/​spa repairs is at the bottom of my Fun List, especially over my vacation. For the second summer in a row, Boles Crystal Pools & Spas came to my rescue and I thank them! Professional, accommodating, and efficient sum up their service. That would normally be more than enough, but I had a some special circumstances. Last year, a newly fractured knee left me immobile and they just rolled with it. Erik arrived, assessed the job, & did top quality work. Robin kept me informed via telephone & my daughter left a check under the doormat on her way to work. Although I never saw anyone, the confidence and peace of mind they provided has made me a dedicated client. Erik was here again Friday and we received the same excellent service. Robin’s energy & determination to satisfy are rare traits, and quite genuine. No matter my mood when I call her, I’m always smiling as I hang up. Thank you, Boles Crystal Pools & Spas!!! Bravo!

Repairs: My experience similar to Lisa S & Jonathon K: Robin is very courteous and keeps her word of getting back to me or letting me know Eric’s arrival status. Recommended to them by either Jandy or aqualink…
When we installed a new pool filter pump with my other pool serviceman, our aqualink remote went haywire. My original pool service guy couldn’t figure it out after several service calls (new board, new cover, etc.) which were all to no avail. The manufacturer (s) recommended Boles.
Eric ID’d the problem immediately in 1 visit! Not an expensive repair or product replacement… simply the control panel in the spa was not designed to be submerged and the wires were shorting out and affecting the remote panel inside our house! We agreed to disconnect the spa remote and the problem was solved. Eric really knows his stuff, and happy to share his extensive pool knowledge.
Based on this experience, I called them back when our spa filter pump started leaking. Again, Eric ID’d the problem immediately; had to order the replacement part and when it arrived, promptly scheduled followup visit to replace part.
At these visits, I started to inquire about eventual remodel/​upgrade to our pool/spa…he suggested that we could supplement our gas heater with solar and switch between them to save energy costs… I am considering calling Boles in the future for eventual remodel… this is a family-​run company and Eric’s dad handles the remodels…

In a word, REMARKABLE. After searching back n’forth between our pool builder, pools service techs and The Jandy company directly I was eventually directed to Robin at Boles Crystal Pools. By the time I reached her I was of little faith anyone would return a call let alone schedule an appointment for a «warranty» claim… well, I can tell you with faith and conviction this company won’t disappoint. Robin was extremely professional as was her expert technician, Eric. Both have left a lasting impression and I can’t recommend them enough!
So rarely find service like this, embrace it when you find it… it’s hard to find these days!
I know my nearly new equipment will fail again and I will call them to replace it. Thanks Robin & Eric :)
Lisa

I checked Hayward for an authorized rep to service the pool heater in my area. I found Boles Crystral Pools who was the closest and left a message. Three days later Robin called. I said, «Oh, I thought you might be out of business». She assured me they were still operating so I explained the problem. She scheduled a service call for the afternoon of October 10^th. The tech showed up late about 5:00 PM. He took the panel off the heater and advised he’d have to check with the people at Hayward for the parts. He charged me $ 95 and said he’d call back. No word for over three weeks. Robin finally calls to say how sorry they were but the tech was out of town. Real nice communications, Robin! She then quoted me a price to fix the heater and wanted to send the tech out the following day, a Wednesday. I explained we had a death in the family and had the funeral services that week so we scheduled the service call for Monday. You guessed it. The same old thing… no show… no call! She called the following day and was sorry again but not as sorry as I was. I had waited all day. These guys suck… just like I told her. How they can stay in business is beyond me. By the way Robin… there are plenty of companies here in the valley that really want and need the work. If they communicate, return calls and show up when they say, they’ll likely get the return business. If I were Hayward, I’d drop these people from their authorized service list immediatly.