Caught the Vapors

I came into the shop with a broken vape as I was on my way to catch a plane and desperately needed to get it fixed. I had already visited two other vape shops with no luck. The gentleman working there (I believe his name was Chris) was extremely helpful. After informing me they didn’t carry the part I needed (and a groan of frustration on my part) he actually found a tank that worked for my vape and literally GAVE it to me with no charge whatsoever! I cannot speak highly enough about Chris or this shop. He really helped me out of a desperate situation totally free. If you have a broken vape or just need some juice this is the place to go!

i came here on a quiet Tuesday afternoon. i’m relatively new to vaping, and i’ve been looking for new flavors to maximize my enjoyment. the guy that helped me was young, with a great porn-​stache and an attitude of «what do you want?» as opposed to «how are you, Mr. Paying Customer, can i help you with something?»
long story short: they had a nice setup where you can try a bunch of flavors. but the customer service is lacking, especially considering the joint was totally empty when i went. also, it’s harder to evaluate new flavors when the small room they operate in is packed with smoke.

Great staff, Good juice, Cool taste station and everything you need if you’re just beginning to vape or you vape regularly. On point on all areas vape!

Chris is helpful and kind. They have a great set of samples that you can walk up to and try (you don’t have to wait for them to get every juice out that you want to sample — everything is out and ready, awesomely). They also sell everything you need for your mod and can help you fix it as well. They have convenient parking and they are located in the Edible Arrangements shopping center. Love this place.

Customer: Hey I’m here to buy some juice
Employee: have you tried Nice Juice?
Customer: yeah I don’t want that
Employee: have you tried Nice Juice?
Customer:…
Employee: would you like to buy a clone mod that’s the same price as most new authentics?
Lmao this place is a joke

this place needs to be #1 on the Unilocal list. we really enjoy coming here and it’s right next to my nail place. it’s so convenient! I will be back again, thanks chris loonz!

These guys are great. When I was living in Burbank this was my go-​to Vape shop. Partially because it was so close to where I lived, and partially because I always loved the service I got.
The guys at this store are very knowledgeable, and if you’re new to vaping they will help guide you through how to find the perfect set up, and give great recommendations. If you’ve been vaping for a while and know what you want, they always have great suggestions for trying out new liquids, and most importantly, they are never pushy!
The shop itself offers tasting stations so you can sample various liquids before deciding on which one to purchase. Keep in mind if you’re used to higher nicotine levels, the sample liquids are usually 0 to 6mg, however the taste is pretty accurate for the most part.
Earlier this year I moved away, and was happy to find out CTV has an online store where I can purchase liquids from them conveniently. Items arrive quickly after being shipped.
The service I have received both at the store, and while purchasing items online has always been great. The guys are very personable and treat you as though you’re one of the family. I highly recommend this shop to anyone who lives in SFV, and even for those who live further away who wants quality liquids at a great price with terrific service.
Oh, P. S. — Speaking of price, the shop offers deals such as «3 or $ 25» or «2 for $ 20» (depending on the size of the bottles you purchase). This applies to purchases both in the physical store, and online store.
In addition, the shop has a Loyalty program both in-​store and online, but keep in mind, you cannot combine points. The points you rack up online you cannot use in-​store and vice versa.
Keep up the good work, guys!

Cool shop with a friendly well knowledgeable staff!!! I come here for my favorite juice, beastmode by modders choice. I initially came here for the deal they had, which was 2 beastmode’s for $ 20. The great thing about the shop is that they have a website, so I can see if if they have my juice in stock, without having to call.
I found out later, that they caried my favorite juice and another favorite of mine, gravel pit in 120ml for $ 70 out the door. I did the math and I was getting just about 3 more 15ml bottles for that price, which was a cool deal!!!
I finally met the owner, having gone their a few times and found out how involved he was in the vape game. We chatted about about vape health safety for a good min. He even showed me his youtube channel. What hit me most was when he said, «I’m glad when people quit smoking, and switch to vaping, but even more happier if they quit vaping also.»
Some really good people’s at this shop!!!

I love this place, great prices and good people.

Ordered e-​juice from their website a number of times. Great prices and fast shipping.
However, what prompted me to write a review was my most recent online order experience. In my haste, I forgot to specify the strength of my e-​juice (I wanted 6mg) and the website defaulted to 0mg. I caught my error only after I had placed the order and received my order confirmation. Frantic (and thirsty for nicotine already), I used their website’s Contact link and sent a message describing my issue. This was done sometime after 12:30AM (yes, MIDNIGHT; I’m a night owl). I was pleasantly surprised when I received a response from Angela J. within minutes. Talk about customer service! No one can say that these guys don’t work hard! Anyways, Angela said it was totally fine and that she would change the order, which would be reflected in the shipping notification to be sent to me the next day (err, that day since it was already after midnight).
I received the shipping notification email as promised but it showed that my e-​juice @ 0mg had been shipped. Hoping that it was just a minor issue with automatic notifications within their system, I emailed them with my concern. Again I got an instant response (okay, it was 2 min to be exact). It was Angela and she confirmed my suspicion, stating that the system doesn’t allow changes to the order but that she had personally packed and shipped my order.
I’m a firm believer that the success of a business is directly related to how it treats its clients. While the competitive prices and quick shipping are reasons why I’ve brought my business to these guys, it’s the awesome customer service and attention to my specific issues that will keep my future business and garner the businesses of those I recommend these guys to.

This place is great! Iv Been meaning to give you guy’s a review. So this shop is an amazing Vape shop, everyone that works here are all very friendly and helpful with any questions I may have. They have plenty of MODS and Atomizer’s for sale! From beginner to puffin clouds like a boss. They also have a lot of great flavors to choose from! One of my favorite flavors is «rock pop» taste just like the Popsicle! Defiantly get
P. Still trying to find that one desert juice that I really like. Any suggestions on any good desert flavors?

I’ve been coming here for the past 9 months and I’ve got to say, the service here is top notch. I had some qualms in the beginning but things have turned around for the better. The guys here are cool and really helpful for all my vape needs. Quality mods and juices!

Pollo and Tosh are so knowledgeable and know their vape! Loved the units they use for testing flavors. All around vibe is chill. Pricing and flavors are there! Especially the Oober Cream! fire! I’ll be back for sure!

These guys are awesome! Very knowledgeable, friendly and will take care of you from beginner on up…
Good selection of starter kits, plenty of mechs (clones and authentics), tanks, juices, Japanese cotton and basically everything a vapor needs.
while they’re not about upselling a customer, they will try and get you a setup that’s going to work best for you.
if you want to quit cigs, go here and they will help

I’m from Boston and order from this place! Now why? Customer service! Top notch! I wish I could go here one day! Great products is a PLUS!
#ctvfam

There are a limited number of good vape shops in Burbank, and Caught is one of them. I’ve been going here since I started vaping and I’ve never had a single problem, I know most of the staff and they are all very helpful and knowledgable. They also have a good selection of juices, and a lot of cool mods, I highly recommend it to vapers starting out, and «veteran vapers.»
Five outta five!!!

Great place!
Everyone here is so helpful, fun and passionate about the shop.
Love it!
Been going here for months and not even taking suggestions about other shops any more. :-)
They have a huge selection of flavors and devices.
I finally got a Kecig k100 a cpl months ago. Love the thing.
For whatever I might need (a question, to service the device… etc) I walk into the store and am greeted by my name, and am always taken care of quickly and thoroughly .
The guys there take the time to make your vaping experience as best as it can be.
How every business should be.

I went in yesterday, the parking situation kinda sucks but I didn’t mind. I went in and there were about three other customers, I figured they were regulars cuz they were laughing and talking. I stood there for a bit, about ten mins, hoping to be helped. But finally was helped, the guy kept trying to push a juice that I know for a fact they produce. After i told him no i dont like that juice i fekt like i was then given a cold shouldernfrom the point on.
Looked to see how much certain items were priced. I’ve been vaping for a while now, I know the rough pricing on stuff and this place is far too over priced.
Shop looks okay I give them that but just wasn’t the best in any way, but just far too over priced and I didn’t like the vibe.
Wouldn’t recommend new people to this shop, I wouldn’t want a friend getting ripped. Sorry

If you’re reading this. You should go check them out. Here’s why…
I went in today to have a mod done. I got charged only $ 10 to setup the coils on a RBA mod. That’s a deal cause I sure won’t be able to do that myself. Best part is they do it right away while you chill and chat with them. Kudos to Chris. He’s a cool dude. It’s my first time there and I felt like I’m a regular 2 minutes into it. That’s primo service right there.
I also got a juice to try my new gear. Price is fair. And the quality is very good.
I love the vibe of the staff and the spot. It’s in a very good area of Burbank and plenty of parking. I live in Northridge but don’t mind coming back here again. That’s for sure.

Ive been here two days in a row now. That says alot about this place.
The first time I stopped by everything was pretty straight forward. It was my first time in a vape shop and I felt a little awkward at first but Carl was awesome. He was really friendly, outgoing and super funny so the whole experience was really good. I knew I wanted a basic setup to give to someone as a gift and he made sure to take the time and explain all the technical stuff. From assembly to cleaning to replacing parts. Carl made sure to cover it all. I was in and out of there in about 10 minutes.
The ViVi Nova looked amazing once it was done. But unfortunately the gift recipient wasnt really interested in it. Turned out to be great news for me since I ended up keeping it for myself. And honestly, I havent been able to keep my hands off it since!
The next day, after raving about how awesome the customer service and shop feel was, I ended up bringing over a friend. We spent some time at the tasting station which has some really great flavors, we lounged on the couch, talked to the guys. And I even got to take a look at the future lounge.
Thinking my friend would only pick up one juice. With Chris and Joey’s help she chose 2 juices and Carl helped her pick out a new drip tip, tank and case. Total time shopping and lounging? About 2.5 hours.
Thats the thing about this place. Everyone’s really easy going, welcoming, friendly and knowledgeable about what theyre doing and what products they carry. And I didnt actually feel like they were pressuring us into buying anything. Theyre were teaching us. Which then made us want to buy.
If you havent been here yet. GO! Youre missing out on quality products and quality service. Those are two things you dont come by very often these days.