City Cab

DO NOT USE THIS COMPANY. They don’t know who their drivers are. Literally, a supervisor said she only knew the drivers by cab number AND the only way they can communicate with their independent drivers is if the driver signs into to their computer system. They are putting you into a car with a someone they do not know. Does that make you feel safe???
The story is my friend left her cell phone in a car Friday night. She called her number and the driver answered and then the call was «disconnected.» She called City Cab directly, who said they had no way of contacting the driver. She would have to wait until he signed on to work next. They didn’t know when that would be because he’s independent and can work whenever he wants. Saturday night, she was told that he was working, but hadn’t responded to their message to him. Seriously? They were allowing a man who was not communicating with them to pick up other passengers? Either they lied to my friend or they were negligent in the safety of their customers.
If you’re willing to put yours safety in the hands of a company who’s supervisors don’t even know the names of their drivers, I wish you luck (and I think you’re stupid).

I was sitting at a red light in Pasadena, in the left-​hand lane, waiting for the green arrow to make a left turn when suddenly my life flashed before my eyes. I just never expected «my life» to be the front end of a black-​and-​yellow City Cab.
The driver (turning right in the waning seconds of his green light) was driving way too fast and turning way too wide. I thought he was going to crash into me head first. He managed to swerve at the last second and only hit the front left fender of my car. Did he stop? No he did not. I watched, stunned, as he revved the engine and tore off down Washington Avenue, clearly hoping I hadn’t seen his cab number.
Lucky for him, I *hadn’t* seen his cab number, but I did call City Cab to let them know one of their cabbies had been driving recklessly enough to hit a car with a person inside it – and then couldn’t be bothered to do the right thing and accept responsibility. I was transferred, hung up on, told twice «I can’t help you, I’m not the dispatcher,» and finally, after my third call, told that no supervisors were available so I’d have to leave a message. I did.
That was seven hours ago. They still haven’t called me back.
I’m not injured and the damage to my car is minimal. At this point that’s not the issue; the issue is the piss-​poor way this whole situation was handled. I did call the cops, because the next time that driver takes a wild high-​speed turn, he might clip a kid crossing the street instead of my Toyota. The responding officer was a super nice guy, and I guess the City Cab supervisor did take HIS call (surprise surprise), but I still haven’t heard a peep from the company.
Look, I’m not an asshole, and I’m not out for blood. I’m not going to sue them or suddenly start complaining about pain in my neck. I didn’t even want to call it in, mostly because I didn’t want to be the reason some cabbie gets fired when he’s just trying to feed his family. But my partner reminded me that the kind of person who hits a car and doesn’t stop probably shouldn’t be in a business where his sole objective is to transport people safely. Honestly, if City Cab had reached out to me with a simple «We’re so sorry that happened, our driver should have stopped to make sure you and your vehicle were all right, we’ve taken disciplinary action so this won’t happen again,» I wouldn’t be writing this Unilocal review!

Just had the best taxi ride I have ever had! The taxi was immaculate and smelled really clean and fresh. The driver had complimentary waters in the back for his passengers and we had a very pleasant conversation. Even though it was not a long trip I received outstanding service and asked the driver for his personal phone number so I could call him directly in the future! I will never use a ride share as they are not properly insured, are not drug tested, nor do they have background checks. The next time you need a ride call City Cab.

NEVER use this service. They have stood us up for can rides to the airport and made us miss our flights twice in a row. They weren’t even apologetic about it. They are horrible and should never be called if you need to be somewhere on time or at all.

Don’t ever use City Cab, they are awful. We waited over an hour for a cab. I called 6 times and each time I was told the cab was 1 – 2 mins away. Cab never showed and when I called back, they told me the cab had arrived and we were a no show. Straight up lie. I asked for another cab and was told they would be there in 5 mins… cab drove right by us and took 10 more mins to show back up. When I spoke to a manager and told her about the situation she said ‘thanks’ and hung up on me. Terrible customer service.

No problems. Driver arrived on time, took us to the airport, no issues. Normally I wouldn’t bother posting a Unilocal review for a standard cab ride, but having read some of the other Unilocal reviews we were expecting the worst. Nope, it was all perfectly okay.

We requested an early morning (5:15) cab to Burbank Airport the day before. I received a call the next morning that the cab was on the way then two texts – one when he was 5 minutes out and another when he arrived (which was right on time, by the way). The driver was courteous, safe, and we arrived at the airport with time to spare. Great service.

Wanted a cab from the Oakwood Apartments to Burbank airport. Called 2 hours before my flight … and missed the flight. Kept calling City Cab and being told they were 10 minutes away. This went on for 2 hours. I am never using this service again. Appalling.

Clean car. Pleasant driver. Reasonable price. Couldn’t ask for more.

Truly the absurdly worst and inconsiderate service I have both ever and recently experienced with any service in all my 32 years! From calling at 1:45 pm, and a can wait that was supposed to take a guaranteed. 5 – 15 minutes. with no calls to say they were delayed took an hour wait with two calls which I was told would take 5 minutes each for the cabs to arrive. neither of which occurred whatsoever. Lies upon lies and when you are needing to be somewhere at a specified time and depend on services like this make me wish lyft picked up in Burbank/​Glendale!!! There service beats any cab I have ever used in LA. I just frustrated that this service didn’t do anything but cancel my request after an hour wait and the driver than picked up someone else instead of me whom ordered the cab originally. What a piece of shot service and I hope no one ever uses City cab and their service epically fails and falls and breaks its two front teeth out of their business!!!

I would not recommend calling them if you need to go to the airport. I called 24 hours in advance and they still did not show up on time. I gave them 15 minutes before calling to check the status, and they hadn’t even dispatched my cab yet. With such notice, this is simply unacceptable. I guess it’s Super Shuttle from here on out.

Rude and awful! First I called for a cab from the holiday inn hotel, which I call cabs from often and have never had an issue, but this time the lady hung up on me because I did not know the exact address of the hotel. Then when I get the address and call back, she says she will send a cab but 30 minutes later the cab had still not shown up after a quote of 5 – 15 min. So when I call back again she says it didn’t get processed and will send someone. When a city cab driver finally shows up we walk to the car, he slams the door in our face says his shift is over and speeds away. I have never dealt with such rude people when dealing with taxi service. Do not use city cab!

cab drivers are nasty!!! Watch out!!! Also had to call multiple times for cabs and they never show, or it takes forever to get one! Highly recommend switching to United Taxi, these guys have a crap rating for a reason!

Cab never showed up. We called for the cab three times on New Years Eve for a pick up. After waiting for two hours and multiple calls with the operator telling us that a cab is en route. Two hours of sitting in a dark ally waiting for the cab… the bar closed… City Cab abandoned us. Avoid this company.

I know that the drivers are hit or miss and I guess I got a miss.
The City Cab was the first in line at Burbank Airport so I was assigned to it. Upon getting in, I said «How’s it going?» to the driver. Silence. Then he almost yells in his heavy accent «Where!!! You say ‘Let’s going!’ but you not say where to!» I try to politely correct him that I asked how it was going and got grumbles and more yelling. The whole ride was full of attitude and running through red lights. By far the most unpleasant ride I’ve been on in a cab. The bill was $ 18. I actually tipped and gave him $ 20. He yanked it from my hand (almost no help with bags), grumbled and took off.
I will now actively avoid City Cab.

I will never call City Cab again. I have had three seperate horrible events where the cab came so late that I was running just to get to my gate on time. And this after giving myself more than a 2 hour window. All three times the cab has arrived at least an hour late. Once it was 1.5 hours. The people on the phone in dispatch are either idiots, or just there to stall. Their only response is, «your cab is on it’s way.» When I finally got irate with the customer service attendant, she rudely told me that she could, «Cancel my cab at a moments notice.» I find that hard to believe when it’s like pulling teeth to get one dispatched. I hate this company and will never use them again. Oh, and whoever cares, SUPERSHUTTLE. They are always within 15 minutes of their arrival time, and cost less. $ 14 including tip.

I called for a cab to take me to Burbank airport. I was told 15 — 20 minutes. 30 min later, no cab. When I called I was told no cab had been dispatched but one could be there in 15 — 20 min. Needless to say I didn’t take them up on it. I have used them a few times before and they were fine but this has caused me to lose all confidence in them. I won’t be calling again.

City Cab was contacted to make a 3:30 PM pickup and transfer to Burbank Airport. The cab arrived five minutes early and waited until I was able to leave my meeting at 3:30. The driver was courteous and made the trip within the fare quoted by the company.

The worst.
I don’t typically remember cabbies, but I’ve had the misfortune of getting the same driver at LAX twice now: a hulking, combative Russian named Arayik, I think. His cab number (at least the last time) was 7246 and it reeked of smoke.
When I told him that I was headed to my office less than 4 miles away he let out an load groan then blurted «You know the minimum charge?» Yes, you asshole, I know about the minimum charge. And I understand why short trips from LAX a drag for cabbies since you have to re-​queue at the airport. It’s for this reason that I always carry cash for the trip, since cabbies get charged for each cc they run. But in the end, just like I told you Arayik, «It’s your freaking job.» He snorted when I explained to him that I remembered him from the previous bad experience, and drove fast and recklessly to my destination.
Getting out of the cab, I asked for a receipt and he groaned «It’s back inside the cab!» Well where the hell were you planning on going anyhow, big fella? Giving me a card (rather than a printed receipt), I informed him that he was completely unprofessional and I would be reporting the incident both the City Cab and the City of LA Taxi Services (
) … just like I did last time.
Amazingly, a dude that happened to be nearby overheard the whole thing and hopped in the cab when I walked away. See Arayik, things aren’t so bad … you even got a fare back to the airport.

I’ve used them for 4 weeks now to get to Burbank.
Always on time (5.45am!).
None of them have smelt like ashtrays (yet!)
Lets face it; taxis are really hit and miss.