Doug Auzat – State Farm Insurance Agent

For years, I thought all car insurance companies are same and so as their costumer services. I was proven to be wrong after I got my insurance at this agency.
Just as you see good reviews here, everyone at this office is very helpful and friendly. Darriane has been my agent and I was amazed how high her level of costumer service was. Not only she was helpful, but polite, professional, and friendly. She guided me through all of my options to see which is the best for me and save more. Even after my initial process was done, she always made sure all of my questions were answered and any problems were taken care of whenever I encountered one.
There are so many good things I can say, but over all, I couldn’t be happier to have such a great experience from here. I highly recommend this agency, especially Darriane!

I have a been a «full coverage» client with Doug and his State Farm team for over 22 years now. And yes I have had a few auto accidents along the way — please– this is LA! But fantastic service from Maria and Riley and the support staff is the reason I keep all of my insurance (3 cars and home) coverage with them! I might find less expensive Coverage with some other «discount insurer» — but peace of mind with this State Farm team is PRICELESS!

After a few good years with Progressive, i decided to give their renters insurance affiliate some business. I signed up for renters which is underwritten by Homesite. A day after signing up, I came across a slew of bad reviews in regard to Homesite. I won’t get into details but it was scary enough that I cancelled my renters policy a week before it was scheduled to begin.
I was extremely disappointed to find out that Progressive does business with such a shady organization (go online and read the reviews if you want some good horror stories) and was ready to jump ship to find another insurance agency that offers renters insurance that is equally as reputable as their auto insurance.
I did an online quote and the rate I was given was much higher than my current rate through Progressive (which I expected).
I shot a quick note to Doug Auzat and let them know what I was paying, my desire to switch over, and what rate I would need to consider a switch.
A day later I was contacted by Darriane and her level of customer service was nothing short of astounding. It amazes me that this level of catering to the customer still exists in a society full of quick, fast, and cheap at the expense of customer service.
We worked through all of my options for rate savings, bundling, and at the end of it all, we even got my girlfriend to cancel her premium with Geico and come onto my policy saving her and I a lot of money through State Farm’s multi-​policy discount programs.
At the end of the day what sold me on the switch from Progressive to State Farm was the excellent customer service and treatment I received despite countless emails and inquiries I submitted asking for details, explanations of costs, etc. I need to know that I’m going to be treated with the same level of attentiveness when I file a claim as I was when I was a potential new customer and I have confidence that this will be the case (God forbid I need to actually use my insurance).
This is how it should be. I understand that all insurance companies are in the business of making money (what business isn’t?) but this is proof that you don’t need to be a slime ball in order to run an insurance company.
I highly recommend this agency and especially working with Darriane if you can!

State farm is great. Since ive been with them, I have been very satisfied. They have great helpers. Billie has been amazing and very helpful with me. I highly recommend it :)

This State Farm agency definitely goes above and beyond. My agent, Billie Jimenez, was extremely pleasant and very helpful explaining my insurance coverages and went above and beyond as well. They were able to save me 25% on my home and auto vs my previous company and everyone was so friendly. Thank you Auzot agency.

Extremely helpful and friendly staff. They actively look for ways to save you money and/​or provide improved coverage. Even if you call frustrated, you’ll feel better by the end. Darriane Okada was the agent I spoke with, I highly recommend her.

I been with other insurance company’s in the past, but Doug Auzat office has been best choice I have made over 5 years ago, I was looking for the best insurance company for my vehicles and home with out the hassle of having a broker getting quotes from all kinds of company’s, Doug office was able to help me right away. If you get involve in a accident there response and processes is very quick and easy. The staff in his office is great very friendly and professionals, I had family members switching from other insurance company’s to Doug Auzat office and there all happy!
Billie Lopez! is a great agent always going the extra step to help us customer when we need her help on a claims or any documents there requesting. thank you Doug Auzat and Staff for all your help and looking forward to be a client for many more years to come.

This agency is more helpful each time I call. I have never had to wait for a request and they are always friendly. Thanks Jamie and staff you are all wonderful!!!

Our agent, Darriane, has been tremendous in helping us get our policies sorted out with a new house purchase. When my wife got pulled over, Darriane emailed over new cards within 2 minutes. Great service.

Doug Auzat’s Agency really takes 24 hour good neighbor service seriously. Doug Auzat & his team helped my husband and I truly understand our needs for insurance and what we are currently covered for.
My husband and I are very busy especially during the week. His team member, Darriane, made accomodations for us and met with us on a weekend evening to review our policies.
Everytime I call my agent’s office, everyone is very helpful. I definitely recommend this office to my family and friends.

3 years with this agency & When I first signed up I was very happy felt like I could count on them for anything, but over the years it got worse & worse. Riley was in charge of my account, & after having the most difficult time getting him follow through on what he said he was going to do with my policy updates & changes, & my countless follow up emails & phone calls to him I was finally told to only deal with Doug Sr.
While at first I appreciated working directly with the big boss himself, I soon found myself doing the same run-​around with Doug!
If you thought that a 1 day turn-​around to get an email or a call back is a standard practice with this company — you’re mistaken. Try 4+ days & all you get is a vaugue email response. Dont forget you must call every other day to remind them you still havent heard back from anyone.
I think the expression «like pulling teeth» is the simple truth when dealing with this agency.

I have done business with this company for a couple years and they were amazing. Riley is great. However the first time I had an issue with an employee by the name of Cody, the owner Doug literally called me to say he wasn’t being disrespectful. Problem, he wasn’t on the phone and took his employees word. So when I asked for an apology either on the phone or in person, he proceeded to accuse me of being the one in the wrong… People just don’t know how to be respectful anymore… Customer Service is a lost cause when even the owners of companies have no respect for the folks that pay their bills…