Dunn-Edwards Paints

I feel the people here are clueless. They’re not very nice. I am going to one of the other many paint stores. I feel the selection is limited and AAA must have dropped them for some reason?. No discount anymore… I wonder??? I’m disappointed in this Burbank store. Do they get a commision? It feels like all they wanted to do is sell. not help. $ 5.00 for a test paint! The guy that helped me NEVER told me about FREE sample! Dunn Edwards is not the company it used to be…

I came here a few times to purchase paint and paint supplies for a mural I painted last month. Each time I was greeted by the employees and Andrew, the color specialist, gave me a lot of great advice. I had a lot of questions and this was my first mural project so it was a bit of a learning curve for me. Andrew was patient and looked up information or asked his coworkers when he did not know. He also gave me some color suggestions and tips on how to apply the paint. In addition, he printed out product information sheets that I could take home with me to review.
One evening I showed up and they were about to close, but Andrew was very patient in getting my huge order in. I didn’t want to stay after 5 PM, since they’d be closed then, but Andrew told me not to worry about rushing and to just go ahead and get what I needed. How kind and helpful!
One morning I needed to get another color of paint and my boyfriend went in to purchase it for me. The employees in the store were able to find my account in their system easily and to add that paint to it.
Overall, I really appreciated their consistent efficiency in service and how everyone went out of their way to make sure I was a satisfied customer. If and when I have more painting projects that require me to purchase Dunn Edwards paint I will definitely come back to this location! Five stars all the way!

Was looking to revamp my new home w some paint and as we all know it can be a little hectic *enter crazy emoji* I walked into Dunn’s looking around getting even more confused, I had several WTF moments. Thankfully Monica was nice enough to help me and my clueless brain. She explained the diff. between gloss and semi gloss and god know what else there is. She brought out the paint fanner thing (don’t know the name of it, hello clueless here) and suggested for me to take sample home before I commit (commitment issues *yikes*) and it seriously was the best suggestion everrrrrrrrrrr. I was able to look at the wall paint w my lighting and I was happy. Thanks to Monica now my entire home has been revamp w Dunn’s paint’s. If you have any doubts or questions to go to her and she will break it down for you. She’s the one in the back, w the bright smile :)

Came in the store and right away was greeted and helped out with the paint I was looking for by one of the staff named Monica I believe. Monica was really quick to find the paint I was looking for, even suggested really nice color combo, tried samples I was given and boy was I satisfied with the outcome, so I went back two days later and got more paint, again very helpful staff, so I have to say they have very helpful and attentive employees at Dunn Edwards, knowledgeable as well and Great quality paint.

Just gotta say I love coming to this store the staff is great really love how helpful an patient they are with me as I can be a little to indecisive in what colors to get I really gotta say also a special thank you to Monica for helping me out even though she had just punched out I felt so bad but she was awesome thank you well if you guys need good quality paint that will last n great customer service you should definitely check this place out

Had a great experience coming to this Dunn Edwards last week. I was very hesitant based on previous experiences at other Dunn Edwards but I would like to share that my husband and I were very content with the service we received here. From the moment we walked in they offered us to help without us having to ask. We were helped by Monica who was very helpful and friendly. She was very patient with us deciding on which colors to go with. Everyone was very helpful and we will be returning back here even though we live in Sylmar. Love the service and the paint… thank you…

I love Dunn Edwards paint my girls room looks so cute, Me and my husband needed a lot of dude entry colors the staff there helped me out a lot. I believe the young lady that helped us out was Monica she was very helpful I brought colors from somewhere else and she color matched it. I need paint for my living room so you know where I’ll get my paint at.

Holy cow. If you want to wait forever for paint samples come here. Not one other customer in the place and they said 30 minutes for 1 sample. 1 sample! Been here an hour. I suggest making paint yourself in your bathtub over coming to this dump. I swear every employee is outside smoking pot and not doing anything. Do not come here. Totally unprofessional. Professional Paint Advisor is an arrogant and condescending a hole too.

I hate giving one star reviews but wow this place deserves a 0 ! Basically I purchased over 2,000 dollars in paint. I was short 2 gallons so went picked up 2 more gallons for touch ups. Start touching up the whole house next day wait for the paint to dry I see all the places I touched up is a light Verano beach color! That’s ok maybe they messed up I’ll go and get the right mix and redo all the work I already did! That’s where I meet Raul who I took a sample of the new paint and old paint to show your wrong on color even the mixture code on the boxes are different. He’s answer oooo well you have to buy new paint… Are you kidding me !!! Basically they didn’t care!!! Didn’t even offer to free gallons of paint for their mess up ! After all this I waited 1 hour to have someone mix 2 gallons of paint ! Lot of people told me Dunn Edwards was the place to go for paint but I will never ever think about going here again!

You come in one day ask for Swiss coffee flat, the guy tells me I have to wait cause they have to mix it as its not a stock color. I was surprised because I know it’s a stock color but what do I know. Next day I come in extra early and ask to get Swiss coffee mixed, the same guy tells me it’s a stock color so I don’t have to wait. I do end up waiting for another simple gallon of flat paint for 45minutes with 1 other client inside.
Slowest Dunn Edwards store I’ve ever been to and I’ve been to most of them in LA area.

I had a fairly awful experience. The only reason this review is 2 stars and not one is I got my money back. I bought 2 gallons of deck stain, chose the color and then was asked to wait for 20 minutes while they mixed the color. I left, came back 20 minutes later and was told it would be 10 – 15 minutes. When I got the deck stain home and opened it up and tested in a corner of the deck, it was completely a different color. I tried to return the stain and was told there was no returns on mixed colors (they only had mixed colors). They tried to tell me the color was the color I chose while showing me the color on the lid compared to the color in the catalog. They were 2 shades off. They wouldn’t return the stain and resell it. Instead, they wanted to add pigment to stain in order to darken it. That took over an hour to be mixed. When it was done, the stain was now more like paint and had the color of ca-​ca. I spent 2 hours waiting for 2 cans of ca-​ca. Not cool, man. Not cool.

So happy a Dunn-​Edwards opened in Burbank. I’ve bought paint from this store twice in the past six months. Both times I’ve had the pleasure of working with Vinicio who has helped me coordinate colors and showed me paint touch up tricks. He is very knowledgeable, friendly and helpful.