H&R Block

I have to say that I am very disappointed in H&R Block. …I made sure and always make sure I do my taxes in the month of Feb. I did my part… but they did not do theirs… I have yet to speak to someone about my taxes not going thru…
They did not go thru the first time electronically. .and where going to try again. .If they did not go thru they would do it by mail.
But no one called me back to let me know if anything was done. I called today and was told that they had still not gone thru… and that a manager would call me as soon as he could.
And now I am angry!!! I have been a customer for years even after friends have told me not to go there even when I pay a good amount for them to do my taxes and u cannot even get a phone call to tell me what is going on?!
I will not be using H & R Block again.
Never …Marcela De Anda

First time I came in I saw Larry, he quoted me one price on the phone then charged more after I got there. He didn’t seem too sharp.
The next time I went I saw another guy and had a great experience. I can’t remember this other guys name but he really did a great job.

I always ride my bike and never noticed this place. Took my mom to do her taxes, VERY FRIENDLY environment. The price to file taxes were under $ 100, and it took less then 30 minutes to finish. Thank you

I graduated last June and started to make a living as freelance photographer since then. So this is my first year filing taxes really. I was lucky to have Sevan to help me through out the whole process, otherwise I wouldn’t have a clue of what to do especially I had some income from overseas. Sevan was very patient and knowledgeble. He not only charged me very resonably for his service but also helped me to save a lot of money. I strongly recomend their services and I will be going back again next year!

My nephew had a deadline to fill out some tax forms related to his new job. I found this local business on Unilocal and called them. The receptionist answered nicely and then transferred me to Sevan .
He patiently listened to our questions on our speakerphone, took our information down and called us back in 10 minutes with all the detailed answers and calculations. After his call I had another question and called him back. He took my call and explained what I had missed. We had never met him before but he spent his time with care just to help us. It was a pleasure to deal with such a professional office and to get an expert advice and service so efficiently.
We would highly recommend him and will use his services in the future. Thank you.

I want to urge any one who comes here to be very careful. Sy did my taxes in March. Early April I had not received my tax money. I went on the IRS website and it said that it had been deposited. Sy put my money into the wrong direct deposit account. Someone else’s. Maybe his? I went through a nightmare with H and R Block. They were so rude and misleading. They gave me false information, had me jump through hoops. Every person i spoke with told me to do something different. I went back to were I had my taxes done, and there was no one there. I have had a terrible time locating my money. It was put into another account. The IRS has been extremely difficult also, as they are very understaffed. It takes hours to get through to anyone. I work 50 hours a week and do not have time to sit on the phone. I still do not have my money, and am not very much closer to getting it. H and R Block fought with me and told me that they did their part. After much back and forth, I finally got the money I paid to have my taxes done. They were awful, and Sy, where ever you are… Thanks so much.

Go see Bob. He’s the best. Knows all about deductions and getting you the most money back. Super friendly office, fast service. Wish I had come here sooner!

I guess this location isn’t too terrible, but I’m rating them two stars for a few reasons.
1.) They take calls and book appointments during your session.
2.) If your appointment time goes over you are rushed out.
3.) You have to know your deductions. They will not suggest deductions for your taxes. They’re already getting paid regardless of how much effort they put in.
I had Gudi, very sweet woman. I had to coax some deductions out of her. I usually do my own taxes, but since I use my car for work I decided to seek advice. I’m glad I went in to H&R block to get help, now I know for next year!

I’m surprised by the good reviews here.
I called the office to make an appointment to get my taxes done. The lady on the phone scheduled me with Helen Wong, the lady that had such good reviews here. Yay! I later learned that my excitement was premature. While Helen was very nice and knowledgeable during the appointment, that’s where the good experience ended.
I made it very clear that I needed the taxes done asap, so on the saturday that we met, she said she can do the taxes on Wednesday. This was already inconsistent with what I was told when I was making the appointment, but I figured a few days wouldn’t hurt. She said she would get started on the taxes at 6pm the following Wednesday. I stayed up till 4am to get all the paperwork together and sent it off. I never received a response that the paperwork was received and no notification that the taxes were started. I tried to call on Wednesday evening but the main office would not transfer me to the Burbank branch. The operator by the name of Miguel said that I should drive down there because there is no way to contact a specific office by phone. Yes ladies and gentlemen, there isn’t a way to handle this by phone. So I drove down. Helen wasn’t there and my taxes didn’t get started. A nice lady there spoke to me and calmed me down saying Helen would be there the following day and things would get sorted. Ha! Nope!
To make the long story short, 2 messages and 3 emails later, I never heard from Helen. I drove down there yet again to pick up my paperwork and was told that only Helen could give it to me. Though they did eventually give it to me considering the situation.
The only reason I give it 2 stars instead of one is because the other staff were nice and tried to help fix the situation.
Helen is incredibly unprofessional and irresponsible. Would never use H&R Block again. Should have listened to my friends.

I wish I had gone to H&R Block EVERY year…
This was the best tax experience of my life — practically, well, you know… Tax-​ASMIC!!!
It was so great. They do all the work, explain everything, and when my husband and I saw how big our return was, the fees they charge made us laugh in comparison! Every penny is worth it! They itemize and work out everything! They know the ins and outs…
Thank you Turbo Tax, but no thanks… H&R it is from now on!
We worked with Helen Wong and had a great experience.

I’ve tried out everything when it comes to taxes — I’ve used TurboTax online, gone to accountants, I’ve also gone to H&R Block a couple times. Usually, I had a simple W2 to file, but since I changed my career, and now work as a freelancer, things got a lot more complicated. I had tons of W2’s and 1099’s, also hundreds of receipts and write offs, etc. I was so overwhelmed, I didn’t know what I needed to keep record of or what I could write off, or couldn’t write off — I mean I had a billion questions.
Helen Wong (who’s located at the 521 Glenoaks, Burbank location) was an angel!!! She was so patient with me, took the time to answer every single question I had, and was also able to explain in terms I understood. She is also an expert when it comes to people working in the entertainment industry, so is very familiar with freelancing jobs.
She even took the time to give me pamphlets and planners, so I can organize all the paperwork and mileages I would need to bring for next year. I am referring her to everyone I know! I’ve gone to H&R Block for the past couple years now, and I’ve gone to different locations and had different agents, but Helen has won my loyalty forever!
I’ve never taken the time to write a review on Unilocal,but I signed up JUST to leave a review for Helen!