Pacific Reglazing

Omar came out and did a great job on a tub that had previously been refinished; He put a new porcelain finish after stripping the prior finish. He left the work area neat and clean and was done and gone in about two hours.
I would call this company again. Downside, no one called to confirm my appointment and no one followed up to see if I was satisfied… I guess my payment cleared.

A little over a month ago, I contacted Pacific Reglazing for a quote on reglazing my bathtub. They asked me to describe the damage and based on that description gave me a «minimum quote» of $ 315, meaning the job would cost at least that at based on my description, but if when they arrived they found it to be a bigger job than described, the cost could go up. Fair enough. I made an appointment for the following week.
The day before the appointment, I called back to re-​confirm the time (because I had read here on Unilocal about someone being stood up), quote and method of payment. They had me on the books, but there were some holes in my information as taken down by the first guy I spoke to, so it was a good thing I called.
The next day, the guy arrived right on time and did the job in the amount of time they’d indicated it would take. The total cost came in right at the quoted amount of $ 315, even though I was prepared for it to be higher because the guy who did the job said he had to do some kind of repair. It looked fantastic.
Here we are a month later and it still looks great — no problems. We are satisfied customers and will use them again if the need arises.

I don’t understand the bad reviews.
I’m a GC and have used these guys for about 6 years on over a dozen residential properties from Glendale to Orange County. I’ve used them in rental properties and owner occupied. They’ve done kitchen sinks/​counters, bathroom sinks/​counters, showers and bathtubs.
I had only one slight blemish on a bathtub job which was promptly repaired when pointed out to them.

I was not impressed with their work. The worker left permanent drip marks in the glaze. He also left glaze paint on the tile surrounding the bath tub. The worker did not seem very professional and it was hard to communicate with him.

I sent photos and made a phone inquiry several months ago – was told they’d get back to me with a quote – never did. Guess I’m glad about that !!

I rent an apartment, and the bathtub in the apartment was fixed back in 2011. WHen I moved into the apt in 2013, it was already chipping and peeling, so I informed my landlord to fix it. Even though it’s been within the 5 year warranty, it is not covered under warranty. THey said that either I or the previous tenant before me had used «harsh chemicals.» I cannot speak for the previous tenant before me, but I myself have not used any harsh chemicals. What’s the point in offering a warranty if it wont”cover any peeling or chips? The warranty is a bunch of bullshit. THey don’t honor their warranty, so what’s the point in advertising one? THey will say and do anything to get out of the so called warranty so they can charge you the full amount to repair the tub even though it was a shitty job to begin with.

I would not recommend using this company. My husband asked them to repair a deep chip in our porcelon/​cast iron kitchen sink. They reglazed the whole sink. The glaze never hardened. they sent the same guy back to fix it. He covered it with more glaze which hardened and cracked like a mosaic. Our sink has looked like vomit for two years. Disgusting.
Those of you who the guy did not show up for were lucky.

These guys stood me up twice!!! First time I waited 3 hours for them, no show. Second time today, I waited one hour. Tried to call them, answer service said they would call back in 15 min. 2 and half hours later, they called with some feeble excuse and I told them to FORGET IT!!! I will Never call them again. TERRIBLE waste of time.

Waited for an hour for the service call
that never showed up. When I called, I was told that the order never went from pricing to scheduling… waited for nothing!

My landlord contracted these losers to do her bathroom. They don’t support there own work. I had to deal with them after the caulk started to crack after a year. Joe started to fight me over the phone! He interrupted me with, «sir, this is the renters issue» and continued to lecture me about whether we kept it clean, ever dropped anything in the tub or used abrasive cleaners so he could get out of fixing the problem. Eventually the guy decided to fix the issue but I’m sure he will charge the landlord for it. Either way that was my first and last encounter with these guys.
Note: I would like to point out that the reviews on here are all 1 and 5 star. What is strange is that only the 1 star have very specific experiences to back up the review. There are very few reviews that are between 2 and 4 stars. Which is also very strange. Then there are bunch of 5 star reviews that don’t say anything specific… Two of the 5 star reviews is from the same guy. I’m calling BS on each of the 5 star reviews.

I had them do my tub about 4 years ago. Around year 3, the tub started chipping. I couldn’t find my receipt and couldn’t remember who did the tub, so it kept chipping. The other day, they called me out of the blue to see if I had any more business. I told them about my problem and they came back and redid my tub-​no questions asked. Stand up guys.

I emailed them to get a quote and I got a response fairly quickly, however, when I emailed a picture of my chip repair in my bathtub they never responded back! I guess my repair is not worth their time.

Beware !!!
This is the worst business I ever dealt with. I hired them to refinish my kitchen sink.
Thinking they know what they are doing. Waited two days to paint gets dry. Noticed there were cracks already formed at the bottom of my sink, and they just covered what was on the sink. Instead of sanding the whole sink, to get rid of all the paint and rough edges. I called the owner Joe, and told them the problem. First of all was very hard to get a hold of him. He never
showed up on time. he didnt want to acknowledge the problem with the work was done. Then he admitted there’s problem. He said, he will send someone to redo the work. Low and behold he doesnt call to schedule a time to start the project. I had to chase him, and finally arrange a day and time.
He sends me the same guy who didnt do a good job. I call Joe, and ask him why he sent the same guy who didnt do a good job in first place. He said, they need to fix their problem, if the problem persists he will send some one else.
The problem still persisted. I called him he came again, same crap. He said he will send some else.
Dont waste your precious time and hard earned money with this company.

great company to work with.

I’ve been very pleased with the work done in my condo, both when I bought it and now when I’m getting ready to sell it.
When I first moved in I did the kitchen counters, tub, bathroom counter and shower stall to cover up horrendous vintage 1960s tile. It worked beautifully.
But it’s not a permenant solution especially in high use areas like workspace in kitchen and shower pan that get constantly used/​cleaned etc.
Just redid them to get everything ready to sell and they look beautiful.
We let it cure for a week rather than take the chance of damaging the finish. Kind of a pain, but worth it I think.
so word to the wise, don’t be too quick to use it…
other than that, awesome!

Pacific Reglazing did a great job on our bathtub & tile surround! They were easy to work with and scheduled an appt within two days of calling. The salesman, Ken, I believe, was nice and funny on the phone too. The power of a good salesman shouldn’t be overlooked — his personality was definitely part of why I booked the appointment. The technician who performed the work didn’t let us down either! The bathtub looks 110 times better, in fact, it looks brand new for a fraction of the cost! Thank you, Pacific Reglazing, you saved us from having to do a full bathtub replacement!

Um, I think these guys do a great job actually. Carlos is my tech every time whenever I have a vacant unit and he cranks out kitchen counters, bathroom vanities, shower/​tub combos, and sinks most beautifully. I normally order a beige speckle for all surfaces (showers and bowls in white) and it turns out great. They’ve worked with our building for 8 months now and I’m satisfied with the work and love the guys at the office. Thorough, detailed scheduling, and kind service. Not sure wtf goes wrong with everyone else but in property management, I find them reliable.

My experience with this company is horrible! and that’s being nice. I had a tub reglazed about 3 years ago and it slowly started to peel off like a banana so I called for my warranty which everyone knows is 5 years. After they sent someone out who is «trained» to observe and report he stated it’s not a peel it’s a chip. I know the difference between a chip and a peel so that excuse to honor there warranty was lame, after going around in circles with the guy I threw my hands in the air and saw him out. Before he left here is the offer that was made: «$ 185 to repair or $ 285 to re-​do the whole thing». It feels like before he walked into the bathroom he had already made up his mind to make me an offer so this company just doesn’t honor warranties from my experience.

So one year later… the sink cracked and peeled, and the shower began to show signs of the old colored tile. After much discussion and pressure from us, Joe sent his «best guy» (Eric) out. Eric did a great job fixing every previous guys’ work. He removed hardware others didn’t, taped off where others previously didn’t, took his time and did the job right. Had we had this guy the first time we probably would have never complained and given an «A-​okay» rating. BUT, that didn’t happen. It took multiple tries and repairs to get to this point so I can’t upgrade them to more than 2 stars.

Double Hmmmmm… Although Joe shows very good customer service, the actual work is less than desirable. The first round — the guy didn’t show up. I called Joe and he seemed a little out of it and he didn’t even have me in the schedule.
The guy did show up 2 hours later and did the job. It looked okay (to me) when he left, but 4 hours later there were runny paint drips down the tub wall. Plus it seemed light in some areas and some of the tiny nicks were not filled in. And yes there were some tiny bumps along the tup top edge. Joe explained that these were natural due to dust or dirt in the bathroom. But I vacuumed just before the work man came to the house.
Two days later the guy came back and worked on the tub again. It looked better, but I too have the same finish as the previous reviewer — some areas are glossy and some areas are matte. We waited well 12 days to use the tub. My wife has used it twice in the last two days.
This morning I spotted 4 tiny nicks or chips in the tub. They are small (about the size of a pin head) — but still this shouldn’t happen in a reglazed tub that is 12 days old.
I don’t know if I call Joe and ask to have it fixed or just move on and find a tub glazer that can do the correct job.
CDV