Pep Boys

These guys were a lifesaver for me — my now former mechanic made a $ 600 mistake which led me to a desperate diagnosis and repair at Pepboys. I was on a schedule to drive cross country and the guys were able to do a same day repair and make a few tweaks along the way to correct the former mechanics shoddy work. The assistant manager is a dream — he goes out of his way to make your experience pleasant and helps you work out the best price possible.

Excellent customer service– went above & beyond! Honest & straightforward– I trust these guys, which is saying a lot. Alfred & assistant mgr Vincente were a pleasure to work with!

The person who answered the phone was condescending towards me for not knowing what kind of tire I had. It was a passive aggressive tone. He talked down to me in a way that was trying to disguise his rudeness it was the tone not necessarily the specific words he used. He sound like a condescending sexiest game show host trying to guess the type of tire I had. The first question I ask him was «are you guys busy right now?» And he said «no». After I figured out what type of tire I had and confirmed it was in stock I asked if I could come in and he said «no, we’re trying to close up for the day». I called them 2 hours before they closed!!! The way I was treated over the phone I wouldn’t have asked to come in at all but it was an emergency. I called discount tires right afterwards and they were happy to take me and gave me a better price.

This is the worst repair shop in Burbank. They replaced the alternator in my mercury mountaineer and they did a poor job. Weeks later my car started overheating and they noticed that it was because the alternator was installed incorrectly by one of their «technicians». Save your money and a bad experience going to a different place with real professionals.

Myron is an excellent manager. He knows what customer service is and I know that my car is well taken cared of. Also, I bought wipers from them. After a few months it started to squeak. Without even me asking, Myron replaced them for free. He also gave tips how to take care of the wipers since I park on the street and dust settles on it. I highly recommend this Pep Boys.

I can’t say enough on the service that I get time and time again, when I go to the Pep boys in Burbank.
Let me state. the Pep Boys off of Burbank. BLVD
The other one in Burbank not so good.. Sorry
MYRON.A
Has a smile as soon as u meet him. fast with service and as I sat waiting on my car, little did he know I was watching and hearing his service with everyone.
Open, honest, knowledgeable and good with follow up on each person on the phone and in the store.
I just wanted to thank you all at this store. Ill keep coming .
By the way the Mechanic: Cory. P did a great job as well was fast, friendly and just awesome.
Thank u guy’s

I couldn’t be more grateful to Myron and his team for their service. My warranty has been a real pain and both Myron and Kevin took the time to work with the warranty people to resolve my issue.
While this is my first review, it isn’t my first visit. On both occasions the team here made sure all my questions were answered and that every issue I had was addressed.
Their patience, knowledge and willingness to go above and beyond is matched by their work and fair price. I’m glad I have a team I can trust with my Jeep.
Thanks Pep Boys!

My friend was stranded and 100 miles from home. The professional staff diagnosed and recommended action so that my friend could make it home, and after 2 hours under the hood they didn’t charge her a dime. Truly upstanding business and deserving of much success. Thank you.

A tire on my Ford Focus popped the other day from a screw I didn’t take care of quick enough. I called up the Burbank Blvd Pep Boys and they didn’t have the tire I wanted but they said the Pep Boys on Olive did. I felt bad because Kevin on the phone was so friendly and knowledgeable I wanted to give him my business. I called the Pep Boys on Olive and got put on hold only to be followed up with the typical disinterested mechanic-​type saying yeah, they could get to it some time today. And after the differences in experience on the phone (and looking at the reviews on Unilocal), I decided to buy the tire from the Olive store, but have the labor done by Kevin’s team on Burbank Blvd.
Nobody likes going to the mechanic in the first place. It’s usually an emotionally draining mess knowing you have to pay for something you weren’t planning on. But Kevin was funny, knowledgeable and super helpful and friendly. And everyone that came in to the shop behind me had big smiles on their faces and talked to him like they’d been coming to him for years. It was a bit Twilight Zone, because I’m not used to seeing so many happy people at the mechanic. But it was awesome at the same time. And it didn’t hurt that Dino’s is next door so you can get a slice or two (those slices are GINORMOUS btw) while you wait.
I wish all auto shops, including the Pep Boys on Olive, would take a cue from Pep Boys on Burbank! The actual auto work is important, but your business can change for the better if you have someone who is friendly and knowledgeable handling the customers. Thanks again Kevin! :)

The customer service at this location is top notch. They know how to treat a customer. Got a very fair quote, and wasn’t kept waiting too long. Would definitely go back here for service.

I called to get a quote on how much it would be to replace my front brakes. They quoted me at $ 159 for their platinum package. I drive there during my brake and drop off my car to get them done while I go back to work.
I get a call saying that my struts need to be replaced (blah blah blah) with this long winded explanation. Oh and guess what? Turns out they misquoted me for the brakes, it’s now $ 189 to get them replaced. Of course it is.
I said no to both the struts and the brakes. I go to another mechanic to get a second opinion for the struts and he says they’re fine!
Oh, and when I went to pick up my car, all 4 windows were rolled down unattended. Luckily, nothing was stolen.

Great customer service. Fair prices, and no one is trying to cheat you out of your money. I’ve been to other Pep Boys, and a simple oil change can take several hours because they are so backed up. While these guys were busy, an oil change took no longer than 30 minutes.

Got an oil change here a few days ago. Not only was it super quick, but Myron at the front counter was great and so friendly. It’s also right next to Dinos pizza so you can grab a slice while you wait!

just bring my car to pep boys today. first thing first Kevin (the guy how at the counter) push my car door into the wall two time to get in and out. I have my alternator replace, there rate is 109 an hour and they forgot to connect the coolant overflow at the top of the radiator cap, so the coolant is over the engine (because i drove the car back to my house and smoke coming out of the engine). call the store and i have to drove it back for some air clean. Kevin came out say sorry and that it. now my engine is smell like coolant and sticky. i just spent 500 on the car and now another 80 for engine wash. do it right huh??? lol

Amazing customer service.
i got a tire changed there six months ago, and recently that tire started slowly leaking air. I took it back to them; turns out I had punctured my tire on a small nail. No problem, they removed the nail and patched my tire, for free, immediately.
Myron (who runs the joint) is an old-​school gentleman. Highly recommend this place.

I have never experienced such incredible customer service at ANY automotive repair shop than I did at this Pep Boys on W Burbank blvd. The manager Myron is a blessing. I needed my fuel pump replaced on my Saturn Vue and his team of mechanics did a fantastic job.
Myron went out of his way and helped me in a HUGE way by discounting the repair job and helping me get a new battery. I can’t begin to tell you how grateful I am that I went to his shop for servicing my truck. I was literally on the tightest of budgets and he helped me in my greatest time off need. I will continue to go to this shop for all my automotive needs. You all are the best!
LaBrandon

Just recently moved from the east coast to LA, and my Mazda 6 needed some service (I am a little bit late on this review as I had my alignment and tire rotation done in September). Thank you Myron for making everything quick easy! A1 Service. I am glad you guys were able to let me come in! Car is fine shape and definitely looking forward to coming back in the next 6K miles for its routine maintenance!

I was on the freeway and a rock hit my windshield causing a small crack. I didn’t have time to call safelight but I didn’t want it to get worse. For $ 11 and about 30 mins I fixed the problem. I purchased a repair kit. It was easy to use and the results are great. If I can fix my cracked windshield in 100 degree weather, high heels, in a parking lot you can too. As I was waiting for the resin to cure an ice cream truck pulled up ! Score.

MYRON IS MY HERO! Pep Boys saved the day! I am the dispatcher at a limousine service and on one of the hottest days of the summer the AC stops working just as a bride and her party were getting in the limo. The wedding chapel was 4 blocks from Pep Boys so I dispatched the chauffeur there hoping something could be done. As luck would have it Myron was on duty. He went above and beyond to assist us with the AC. He could have charged us a ridiculous fee because he knew we were in a desperate situation but he didn’t! It was simply a loose wire. He had us up and rolling with the air blowing cold in less than 10 minutes! Our bride and groom love us and we love Pep Boys…
THANKS MYRON… YOU ROCK!

Myron was at the counter helping customers today.
SUPER friendly and personal. I saw him chatting with the customers in front of. They all left with smile on their face!
I needed to check the battery on my car. I was helped within a few minutes. Their service was very efficient! Will definitively come back if I need any other service.