Proartist Service

M’kay so I’m learning piano and my family in Christ is letting me borrow a Roland XP 50 keyboard to learn to my heart’s content on. But, I had to get it fixed first. So I did an online search and every place I called quoted me too high a price and too long a wait (2 – 3 days to up to A WEEK at one place, smh) to fix the issue. We though it just needed a battery replacement but it turned out to be more complex.
So, I finally happened upon Proartist Service and I called them up and got Terry. Sounded like a real nice guy on the phone but I never got to meet him in person. Busy guy I guess. Anyway, I called and told him I THINK my battery needs to be replaced, can you quote me a price and time frame? He told me for a battery replacement $ 60 and same day service. I was STOKED. Then he did something that NO ONE ELSE I CALLED DID. He actually ASKED ME WHAT THE KEYBOARD WAS DOING! It only took me mentioning that it wouldn’t come on at all for him to share his wisdom with me in that it had to be more than a battery problem and was more likely a power problem that would need closer inspection. It was more work but he said he would still do it for $ 60. Awesome.
So I dropped it off (after getting slightly lost since there are multiple businesses with this address) and by the end of the day it turned out Terry needed a part to fix it that he couldn’t get in time to fix it that day. BUT he said he’d have it fixed tomorrow, which was above and beyond because he doesn’t usually go in that day.
So the next day I call him and he says there’s more of an issue and it may be more like $ 120. So I was major bummed and told him i’d call him back because, quite frankly, I was not about to put that much into a keyboard that I was only borrowing in the 1^st place. About 10 minutes later he calls me back to let me know he managed to do a «hard reset» and everything was solid and it would still be $ 60, which i could pay over the phone and pick up the board at my leisure.
Baller.
I appreciate the quick turn around and solid work he did. All of the previous saved work is still on the board, it works like a dream, and I practiced for like 5 hours today :)