Rachel Bak, MD

I recently had a personal feminine procedure performed by Dr. Bak, who was incredibly caring and professional. She made me feel completely at ease during the whole process. I would highly recommend Dr. Bak for any laser or skin related procedure.
The front desk and staff were also very nice and signed me in without a problem. Parking was a breeze and the office was clean, which is a huge plus.

Rachel Bak is very through, thoughtful and careful about the diagnosis treatment of various dermatological issues. I’m happy with my treatment from her. The staff is efficient to the point that it feels intense at times but definetly worth it for the care by Dr. Bak.

Not board certified Dermatologist! I had a severe allergic reaction to an antibiotic skin cream that she provided because stitches on my cheek were infected. I could NOT get through to any nurse or doctor when I called with this urgent issue. My skin was on fire and the immature front office girl refuse to put me thru to medical staff — kept forwarding me to the nurse station voice mail that indicated my wait time was 24 to 48 hours and even told me she would have ‘to get my emergency authorized by my HMO first” Ridiculous. In that office I only had a good experience with the nurse. Huge red flag here!

The one star rating refers not so much to Dr. Bak, who has treated me well, but to the office staffer who refused to make an appointment for me despite the fact that I have been a patient at this clinic for a long time and that I last was seen there less than a year ago. God save us from officious young people. I am on the hunt for a new dermatologist.

I just had my first appointment with Dr. Bak. I was so happy with my consultation! She made me feel very welcome and at ease during my overall skin inspection. When discussing different types of treatment, she seemed very knowledgeable. I was very pleased with the service provided. I was in and out in under an hour; including the time it took for me to fill out the new patient paperwork. I would recommend Dr. Bak to anyone looking for a good dermatologist!

Not a fan. She’s nice but she’s not a dermatologist. She’s a family medicine doctor PRETENDING to be a dermatologist. By the way, what’s with all these family medicine or internists in Southern California calling themselves dermatologists?
Anyway, I went to her at the advice of a friend who lives in Burbank. I was going to be in the area for a few days for work anyway. I have a skin condition and want a doctor who knows skin disease. Dr. Bak is NOT that doctor. She seemed very nice but it was painfully obvious that she didn’t know about my disease. Really, if I want another family medicine doctor’s opintion of my skin disease, I would go to my family medicine doctor! Felt like I wasted my time and money again since I have seen several «dermatologists» in the last couple of years who are actually family doctors. Makes me annoyed that they are allowed to say they are dermatologists and waste my time.
Now everytime I go to a skin doctor, I ask «is he a board certified dermatologist»? If the answer is no, then I don’t go. Sheesh.

Dr Rachel Bak falls in line with many of the reviews about Dr Kay (the owner of the practice) and Kay Aesthetics Dermatology. This is very clearly a money making business over a health care practice. Dr Bak is certainly pleasant, and as far as I know a knowledgeable and able doctor, but her business practices are frankly disgusting. The office itself is staffed by a mixed bag; I encountered some wonderful people as well as some awful people. The office manager — Will Oriana — is absolutely horrible and I have no idea why he has that job.
My experience: I went in for a general mole check and Dr Bak suggested removing a mole I’ve had my whole life; I trusted her advice and went ahead with the procedure a few weeks later. About 1 –2 weeks after the procedure the area was red and a little puffier than it had been. I wondered if it might be infected. I actually work in St Joseph’s hospital across the street from Dr Kay’s/Bak’s. I could have asked any of the nurses and doctors I work with (and clearly should have), but I called Dr Bak’s office for some direction; I spoke with a nurse there and she casually told me to stop in if I could and let Dr Bak «take a look at it.» I thought this would probably be the better/​safer thing to do «just in case» and had no idea that they would charge me an OFFICE VISIT for this. I have gone to and worked with plenty of doctors who would never have charged for something like this. She literally looked at my arm and said «It’s fine,» and they charged me $ 85! I tried speaking with the office manager which was like speaking to 12 yr old with head-​phones on – he was unprofessional, he wasn’t even remotely listening to me, and seemed generally not very bright but at the same time managed to come across as condescending (or tried to but mostly he just seemed stupid). He said he would talk to Dr Bak and in the end (a month later after I called again) I was told by Laura (a very pleasant person in the billing dept) that Dr Bak stated that she examined me, so yes they would absolutely charge me for an office visit. I think this is a grotesque form of business and I agree with the countless reviews about Dr Kay’s office that these people’s primary motive is to make money above and beyond actually caring about people’s health.
(By the way — this $ 85 is on top of the $ 311charge for the previous 2 visits and mole removal — none of which I really needed. I realize all of this is due to my own foolishness in the end but I believe it was very much encouraged and directed by the Dr and office staff. The last visit in particular was the most misguided and negligently communicated. As I stated before, I would NEVER have gone in that day if I had known they were going to charge me for an office visit).

Already did a review for the Dermatology offices she works out of.
Dr. Bak is a wonderful doctor and I recommend her 100%, as a matter of fact I’ve already made an appointment for my son’s dad.
She’s personable, knowledgeable and makes you feel like someone really cares about your health, physical and mental (lol). Believe me, if you EVER have to deal with skin issues you will understand the mental issues!
Dr. Bak put my mind at ease and started me on a positive path towards healthy skin.
Her assistant was incredible, she had the procedure done in moments and it was nearly painless. Much better than I anticipated, I am terrified of needles.
She is aware of the steep prices for many prescriptions and makes it as easy as possible.
Dr. Bak really cares and you can tell.
Thanks Dr. Bak!
See my review for Kay Dermatology, for more information.