Robeks Juice

I’m giving this place 1 star for the experience that I had… not to say it was horrible, more like super uncomfortable and awkward. I don’t usually go to Robeks but it was near by. I walked in with my friend and we didn’t get a greeting nor a smile, which was whatever. My friend and I were the only ones in the store and because I’m not familiar with their menu, I couldn’t decide what I wanted. And the cashier (girl) and the other girl making the drinks were staring at me so hard. It was super uncomfortable because I felt pressured to order something and they knew I was indecisive and they didn’t bother to help me narrow down my choices. They literally just stood there looking at me. I felt like the relationship between the two workers didn’t seem friendly. They both seemed like they dreaded being with each other and they just didn’t care. I ended up ordering the peach classic smoothie and it didn’t taste well either. It tasted like a watered down fruit juice… I think the staff needs to be trained on giving better customer service and giving off better vibes in the store. I don’t think I’ll be coming back here.

There’s not much to making an experience at Robeks serviceable… you order your smoothie, it gets made, and you leave. Having said that, there’s a lot that can go wrong in between that, at least for me, hasn’t. Staff has been friendly, drinks have been accurate, and have cured countless of my own hangovers. Seriously, I see these guys more than I do than my own doctor because my co-​pay is cheaper here :) So, thanks Robeks, for keeping me healthy and keeping me satisfied.

Bad customer service!
I asked what was the difference between the different açaí bowls & the lady working said «the description is over there on the poster.» No matter what the job is, I believe that all employers should make certain that all employees have up to date product knowledge! Telling a customer to go look at a poster on the other side of the room when there is absolutely no other customers present is just bad service!
Then the açaí bowls came out watery, but I was more annoyed at the service.

Cyndi is super cool. Not only did she whip me up a bangin smoothie but she filled me in on some bomb laser removal spots. Hairless & Healthy!

Robeks Juice by Airport always Good Smoothies, outstanding Service, the Manager at this location Jen is very always very helpful, she pays attention to detail, I have seen her work with difficult people has great patience, does a wonderful job
and so do her employees.

This place has the ABSOLUTE WORST customer service I have ever experienced in my life! I go in there every Friday and Saturday (because I love Robecks) and every person that has ever helped me was rude and short with me. They never smile… ever! I try to be nice and strike a conversation and they just mean mug me and make me feel dumb for even trying to talk to them. Everyone who works here deserves to be fired for how poorly they do their job. And it’s ONLY this Robecks, I’ve been to so many other locations and they are so nice. Unacceptable and unprofessional.

7 dollars for a juice is what is to be expected these days. And I usually have no problem paying that price when the ingredients are good and the taste is there. NOT my experience. I feel like this chain is deteriorating. The prices continue to go up but the taste is certainly going down. I actually wrote the chain about the drink I received and am waiting to hear how they respond. At this point I never will return and would NEVER recommend anyone getting one of their ‘fresh juices”.

I normally like to go to Robeks to get my smoothies but after ordering today from a completely unhappy employee I wished I had just gone somewhere else to get it. The employee named Jen looked like she hated her job and was gonna punish me for being a customer and the only reason she has a job here. I don’t know about you but a positive attitude when being helped or served can really change a perspective on the place and the items for sale at the place. When I get treated just plain rudely like whatever I had to say didn’t and wouldn’t matter I then would rather just throw my just ordered drink at you then drink it.

It’s 8:57am, I and this other man walk up to see what time they open– says on the window 9am! I go back to my car wait a few min. Walk up at 9:05 am and this girl comes out asking if I’m waiting for the store to open. I calmly say“yes”, she then told me that the store doesn’t open until 10am.
I left. Point being –bad management
Change your schedule time that’s on the window by the door.- so customers won’t be wasting their own time.
If you have a business be on top of it. You are def. losing customers. /​money loss

The girl who helped me didn’t notice me at first but she was friendly. The smoothie I ordered wasn’t impressive at all. I would go as far as saying the smoothie wasn’t even good. I wouldn’t go again.

I was waiting to pick someone up from the airport nearby so I was hanging out in the lot near the entrance. Knowing that I was going to have a weekend of excess eating and general unhealthy habits, I decided to make use of my waiting time and go into Robeks and get a wheatgrass shot.
There were only two workers here and it seemed like they were already in the weeds… they both were working on assembling previously ordered smoothies and the order taking area was left vacant for a few minutes. One of them did acknowledge that she will get to me when she can but it seemed like that they were overwhelmed and could have used another set of hands behind the counter.
My wheatgrass was brought out to me eventually but I felt bad for the workers here. This location has lots of traffic coming through from out of town folk and locals so why only put two people during a weekend shift? In any case, I don’t think that this was a customer service breakdown but more of the fault of management who didn’t staff adequately. If this happens in the future, then make sure not to waste your time waiting in line because it may take longer than you think to get your order turned around.

Customer service is terrible. Their doors were open at 9:55, so I went inside. There was a guy standing at the counter with a Robek’s smoothie, so I assumed it was open. He noticed me and called for Jen.
Jen came up to the front, didn’t greet me just said «we open at 10» handed me a menu and asked me to wait outside.
I used to work customer service for a drink company, and if anyone came in early I’d serve them while letting them know we normally open in 5 minutes. (Especially if someone else was already in there with a drink!)

Awful customer service the employees are more concerned with ordering coffee from next door than taking my order.

This five-​star review is exclusively given for the customer service and quality of character of the staff. Extremely personable and made my day after a very long day (week). Wish I would have gotten their names but whomever was working 19 July 2014 @ 7:00 PM — WELL DONE!

I love Robeks! I’m definitely addicted to the Tropi-​kale and always stop by on mornings I need an extra pick-me-up.which is often. The service is great and drinks come out super fast! I have it four stars only because it’s kinda pricey.

Finally tried Robeks for the first time and my wife and I enjoyed our smoothies. I got an orange banana strawberry smoothie with whey protein and it was mighty delicious! I think Jamba Juice has some competition! Can’t wait to go back!

I hate to say it, but this place is a disaster.
I walked in and there was one man waiting for his smoothie. I stood at the counter for at least 2 minutes before another girl came over and said «do you know what you want?»
No, I don’t, especially not after standing here for two minutes without being acknowledged.
I ordered, which took longer than any order in the history of time, and then was able to go outside for 5 minutes while a friend got food from another location. When I came back in she had just started on my smoothie and hadn’t served the gentleman before me?! How is that even possible? I’ve never in my life seen someone work so slowly and without care. Terrible customer service and the place looked dark and depressing.
No thanks.

Smoothie was good but the service was horrible the girl working there gave attitude when we ordered and took 10min to make two smoothies

I tried their NATURALLY COFFEE and I liked it. It’s a mix of blended coffee, frozen yogurt and non fat soy milk. Of course, it was loaded with sugar so I ended up sharing it.
Located at the Burbank Airport.

Love coming to robeks! I’ve been loving their strawberry temple. Also they have the best vegan cookies! The one that is hard to find is the lemon poppy seedthey are sooooooooooo AMAZING!!!
*So please robeks stock up on your great lemon poppy seed cookies*!!