Shapes Brow Bar

Arax is amazing. I walked in and she immediately asked if I had been helped. I said no and I don’t have an appt, so we went to her chair and she cleaned up my brows to perfection =)

The brow ladies don’t do a bad job — it’s decent for $ 12 (I’m not picky). But their customer service needs to improve FOR SURE. The ladies up at the register never know what they are doing and don’t act professional.

Quest in canceling my membership:
— They charge me on the 25^th of every month. I called October 20 requesting to cancel my membership. Customer service rep took down my name and credit card number and assured me my membership is now cancelled and I would no longer be charged.
— October 25: I get a charge on my credit card bill from Shapes Brow Bar. I call again on October 28, same rep apologizes, tells me he’ll put a refund in and it’ll be credited back on my card in a few business days.
— November 4: Still no refund. Call back, rep tells me he’s busy with something and will call me back in 30 minutes. 3 hours later, no call back. I call again, (different) rep checks on my refund status, says he will put in a refund request and it should show up on my card in a few days. I asked why previous guy never called me back, rep says «he was busy with something.»
— November 6: finally get my refund. Had my credit card company block any future charges from this merchant, as I don’t trust that they won’t charge me again.
Super, super unprofessional and shady business. If you love the person who does your brows here, go to them but pay cash. I would highly advise against giving this place your credit card info!

I’ve been going to Vana for 1 year already and my eyebrows are on point haha!
She is the best!

Katherine and Verjine (hope i spelled her name correctly) are great. They are the best so far. Arching is excellent and then they fill with eyebrow filler and the end result looks professionally done. And they always ask how you want your eyebrows done, thin or thick and if it’s not possible they will let you know what they can do to make it descent looking

This place is terrible! Every time I come here, there is a loooong line because people who have paid their monthly membership cannot be found in the system. The women are constantly on the phone with corporate trying to figure it out. Meanwhile, one is here for days waiting. Do not purchase a month or year long membership!

I give this place 5 stars because Harriet is great with threading my brows! She’s consistent and gentle! Very professional! She’s the only I go to for my brow services

This place is consistent which I appreciate. I can see why to the normal girl she may have some problems with this location. The receptionist aren’t very friendly, the girls threading don’t always make conversation or even ask you about your wants prior to working on you. However, I don’t mind any of that as long as you don’t fuck my brows up. Plus, I don’t like to make small talk while I’m partaking in this torture. I also appreciate that they don’t ask to thread my «mustache» a million bijillion times. A girl can only be ask so many times before she feels it’s more of a necessarily rather than them up selling a service.
I’ve been here about 3 times and every time I’ve come I’ve had different people. All the ladies have done a great job in my opinion.
The only thing that sucks is that they did raise their prices from $ 7 to $ 11 for one time customers. I can’t get a membership because I moved across the valley and can’t always make the 30 minute trek to get my money worth.

My 5 stars is for Vana.(& the one receptionist that used to mispronounce my daughters name). She’s always very pleasant, her! I think its quite rude that they are always speaking in Armenian, it makes it very awkward for the clientele. Furthermore, it’s not professional at all. There is a HUGE language barrier, I think if your answering the phones & greeting the customer’s your english should be on point! Afterall, this is a business… LOVE YOU VANA!

Went here yesterday. I was greeted rudely by the receptionist and was told to just write my name on the list. I then went on here to check their reviews. I was really nervous and wanted to walk out because of the low rating. Anyway, I stayed and it was the receptionist who did my eyebrows. She shifted into sounding sweet and approachable. So that was a relief. But, she kept pushing me to buy the brow powder. I kept saying no. I believe she asked me 5 times while doing my brows. And one more time while I was paying. That was really annoying. I know you want to make money but being pushy with sales is a turn off. Not sure now if I’ll be back. Although, I think she did a good job with shaping my brows.

This place used to be my spot to get my eyebrows done, never again! I’m missing a chunk of my eyebrow after my last visit. It’s really sad because I live in the east coast, and I wait to get my brows done every two months, what a mistake.

If I could give this shitty ass brow bar zero stars I would! Never in my life have I had to fill in my brows using a pencil or shadow. Absolutely horrible, it’s my fault for giving them two chances to improve after letting my brows grow after every consecutive time. I’m sitting here on the curb crying because thats how horrible they messed up. Save your money or better yet, do it somewhere that will make you feel like you appreciate money spent.

Harriet is the best. She’s fast but precise. Come a little early and beat the crowd. Best $ 16 spent for beauty care. :)

Was recommended to this joint, but regret purchasing membership! The receptionist always rude, condescending and uptight. Signed my name and waited for 10 minutes and realized that she left three women who walked in were seated quickly. Then asked if I would receive service, which she responded «yeah! First chair». Left a tip since I’m not that much of an asshole, but disappointed! On a final note, it’s pretty downright disrespectful speaking a foreign language!

This is the best brow bar I’ve ever been to. Everyone is very kind here. I’ve been coming to this place since they first opened and I’ve tried a few of the ladies here, but the only one that knows exactly how I want my eyebrows and does a perfect job (each time) is Armineh. I love her!!! I’ve never had an issues here. Since she’s so popular, you gotta wait your turn with her lol She’s an amazing woman, very talented, and very sweet. I refuse to go anywhere else. I will come here as long as Armineh is working. By far the best place I’ve ever done my eyebrows at :)

GOT A WILD HAIR!
BACKGROUND:
It all started when Reema Khan noticed a clear demand for her eyebrow shaping services. With women driving from separate suburbs to her beauty salon, which opened in 2003 on the North Side of Chicago, for a short threading session, Reema was able to see the potential. Realizing the potential and the increasing acceptance of threading, Reema explored her opportunities. Armed with her threading expertise and a mission to educate people about threading, she launched her first brow bar at a local mall in Chicago.
Shapes Brow Bar is the leader in shaping your brows using the ancient art of threading. Other services include makeup for special occasions, waxing and facials.
STATS:
2^nd floor of the Burbank Town Center
Free parking
Mall hours
EXPERIENCE:
I’ve been here on numerous occasions simply out of convenience. In the P.O.T. from work to home I stop by to visit a few of my favorite stores and if I’m in need of some shaping up I come to Shapes. Typically I don’t have to wait to be served, however, if I’ve ever had to wait it’s never been more than 15 minutes.
The means of getting eyebrows shaped up by way of threading is so quick and virtually painless. So much better than plucking and waxing and the regrowth time is about the same. Within ten minutes brows are back in shape and no more wild hair.
Shapes Brow Bar offers packaged deals for services from five — 25 brow services or six brows & lips services that are valid for a limited time frame ranging from three to 12 months. If that doesn’t work for you, you can just pay at each visit.
Other services, aside from threading underarms, face and neck, include, but not limited to, body waxing, facials makeup, and Henna tattoos.
I’ve never had a bad experience and the consistency is uncanny. No matter who does my brows, they are always shaped the same way and look relatively good… darn blonde hair that grows the far quarters of my brow line. No doubt I’ll be back.

These people are very rude. When I first walked in all the women were chatting in a circle and didn’t even greet me or attend to me. I had to finally say excuse me before they noticed I was even there. The woman who did my eyebrows was sweet but she didn’t do a very good job.

Now I remember why I don’t stray from the 2 – 3 people I trust to clean up my eyebrows.
The lady who «helped me» first blew her nose into a tissue, and then proceeded to go to town on my face without washing her hands — COME ON. Side note: My next stop after leaving Shapes was Bath and Body Works, where I proceeded to cover myself in a deluge of hand soap and hand sanitizer. I don’t think it was a total coincidence that I felt sick the next day.
I digress. I can tweeze my eyebrows on my own, but I pay somebody else to do it, because 1) I appreciate the convenience, and 2) chances are that the average esthetician has a better sense of how to compliment the shape of my face. Upon inspecting my eyebrows once the esthetician was finished, I noticed that one eyebrow was considerably longer than the other. At that point, I just wanted to cut my losses and bail before I caught some sort of infectious disease. Never again, Shapes, I’ve learned my lesson.

Gracy the receptionist is an imbecile, extremely rude the worse customer service by far with this little girl.
I’ve never been treated bad at this place.
The «Manager» did not intervene at all she just put her head down and let Gracy take charge therefore like a Boss I got a hold of a real Boss in the membership department whom cleared things up for the imbecile.
Aside from Isabel and Vana whom are my favorite always super friendly one must keep them on their toes reminding them to please focus on the threading cause theeeeeyyyyyy can Gossip!
As soon as I find another threading place I will be canceling my daughter’s membership.

I have the $ 15 monthly membership, which makes it well worth coming in here to get my brows done. The $ 15 is unlimited so I can get my brows done several times a month and it’s pretty cheap. I would recommend Vanuhi, she is really good at shaping my brows and she listens to what I’m asking for. It gets super crowded here, since it is in the mall, which is why I try to stop by after work around 6:30pm and it’s usually pretty quiet at that time and I never have to wait. I also love the fact that I don’t need an appointment and can walk in whenever.
My main complaint is that they need to get someone to sit at the front desk. 90% of the time there is no one at the front and it becomes like a zoo. A lot of people who signed in get ignored and have to wait a long time, no one there to answer the phones (so the eyebrow ladies need to stop what they’re doing to answer the phone), no one to take payment. It just becomes a mess.