Shell Gas

Wish I could give 0 stars. Went in for the drive through car wash and it stopped after a few seconds. Lady at the counter was super rude and said they don’t give refunds. Barely even looked at me.
I would rather wash my car with my own tongue then come back to this place: P

I went there only for the car wash only, waited in line for 45 minutes and it finally got to my turn. I paid for the wash (did not take a receipt) and the wash stopped 10 second into it. I pull out of the car wash and go to cashier to ask for my money back but lady who worked there could barely speak English and did not understand what the problem was and refused to pay me my money back. Terribly frustrating experience… will never go back again.

This gas station is utterly unimpressive the car wash broke down while stuck behind two other vehicles customer service please a lot to be desired.
It has taken over 30 minutes for the technician to attempt to fix the car wash only for them to close it with people in line

Only came here for the drive-​through car wash. Wasn’t too impressed. It’s not like other Shell station washes which just use a high pressure spray wash and dry. This one is old school with the big spinning mops, so you will need to put your aerial down (or remove it) etc.
I chose the $ 9 «better» wash and while it did the job, the drying was totally lousy. I parked my car immediately afterwards (to put my aerial back on) and the car was still covered in water droplets (mainly in the back). There was also afew suds spots. All the windows needed to be wiped down. And I ended up wiping the whole car dry.
I doubt I’ll go back here so I’m on the hunt for another decent drive through car wash in the Burbank area.

gas is $ 3.79 i love coming here! i also love the sandwiches across the street! Rokon is very friendly, he has a nice smile and is a genuine person :)

DAHLIWAL older gentlemen that works there is so offensively rude. I can’t believe they let him with there.

Zero Stars.
I went to get a car wash after paying at the pump for both gas and a wash and the pump read, «See attendant» without issuing a receipt with my wash code. I pulled into a several-​cars-​long line and ran in.
First the attendant told me my receipt was at the pump. I went out and asked the gentleman now using it after me who was still filling up and we both saw not. Then the attendant tells me I didn’t get my receipt because I «took too long.» I asked him what did he mean? I merely pulled a few yards forward into the line. By the way, he’s extremely rude and dismissive as he’s telling me these things.
Then he says, «I can’t give you the receipt unless you tell me the exact amount.» UM, it was around $ 63, but I DON“T KNOW THE EXACT AMOUNT! THAT“S WHY I NEED A RECEIPT! I tell him this and he says if I want to know the amount I can call my bank. ARE YOU KIDDING ME? Where’s my car wash code??? SO he’s not going to give me my receipt and he’s gypped me out of my wash. Fine. I will deal with the bank. In the mean time give me my wash! But he won’t. He makes me pay for a new one – rude the whole time – which I do, because that’s what I came for. I will be calling both my bank and the Better Business Bureau. I’m sure he’s ripped a bunch of people off this way so I’d watch out.

I used to be a frequent customer of this gas station until today. As I’m filling up my tank, I use the squeegee to clean my windows. I then use the sponge on the back of the squeegee to wet a bird poo stain just above the passenger door, and the female manager walks by and says, «Sir, don’t do that. That is for windows only!»
I finish filling up and go inside and the dialogue went
Me — «You know, I just spent $ 50 filling up gas here and you’re gonna sweat me on how I use a $ 5 tool?»
Her — «I don’t care how much the tool is.»
Me — «Do you talk to all customers this way?
Her — «That is for windows only! You will scratch your car!»
Me — «It’s a sponge covered with cotton! Seriously!!! So am I gonna scratch my windows too?!»
You just lost a customer with your piss poor service. Never again!!!

NO STAR RATING — THAT IS WHAT THIS STATION DESERVES — WOULD YOU BELIEVE, ESPECIALLY AFTER READING THE OTHER COMMENTS, I HAVE GONE HERE ABOUT THREE TIMES BEFORE JUST FOR THE CAR WASH — YES, I PAID $ 11 FOR THE DELUXE DRIVE THROUGH WASH EACH TIME — NEVER BOUGHT GAS, SO MY WASH WASN’T A FREE WASH. This last time I drove through I got the 30 second wash, a bunch of soap was dumped on my car (roof only), scrubber only did a little on the sides towards the back — never touching the front of the car — stopped suddenly when the blowers came on to dry the car. I drove my car out with soap all over the car, pulled up to the office thinking they would understand the situation, explained what happened and was hoping to have the car rewashed. Instead, I was treated rudely as if I was trying to steal a free wash — I was shocked, saying, You mean that soap all over my car doesn’t prove something happened. Because I didn’t have a receipt for my wash (which was done on my debit card), I was expected to live with the soap and was told I could not have my money back without a receipt. I told the cashier I did not want my money back only a proper car wash. I was told to return the next day for my car wash (this struck me as being odd). I in turn said, I will have nothing to prove we have agreed to this, if I must come back the next day you need to give me something in writing — the cashier reluctantly wrote a note which stated «She put money in coin box, but car not washed — 6TFF034. .. «and signed his name. (I thought this was very odd, wanted to see how honest they were and what kind of customer service existed, but I’m afraid, I smelled a RAT.) I returned the next day, talked to the cashier, who in turn got the acting Manager, Ana. I brought my bank statement showing the transaction to prove payment and the note from the cashier showing there was a problem — hoping to get my car washed. GUESS WHAT??? I was told, I did not have a leg to stand on. No money would be returned (I repeated, I DO NOT WANT MONEY ONLY A CAR WASH!!!) I CAN afford to loose $ 11, but the ethics involved with this disturbs me. BEWARE — CUSTOMER SERVICE AND ETHICS DOES NOT SEEM TO BE THEIR THEME. VERY DISHONEST — after reading some other complaints — I suggest writing a complaint to the BETTER BUSINESS BUREAU for people who have problems with this station. Obviously, Lillian, who gave them 4 stars never had to deal with them personally. Unfortunately, Unilocal forced me to mark a star rating, I tried to write this with NO STARS, but the site would not let me post my complaint without a rating. I rarely, if ever, complain, but after reading some of the other postings, I felt it was important to SUPPORT THEIR COMMENTS — trust me, the other complaints are RIGHT ON TARGET. I will place bets that there are MANY who have not taken the time to write a complaint about this place. I was willing, as a paying $ 11 car wash customer, to continue using this service UNTIL THIS INCIDENT — SHOCKING!!! My profile states my residence as Sugarloaf which it is, but I am in the area often, I would have been a GREAT car wash customer willing to pay their ridiculous price for the convince — I WILL BE GOING TO ALAMEDA and LAKE — thanks Heather T for the recommendation. (THERE ARE AT LEAST 10 OTHER COMPLAINTS ON THIS GAS STATION IN ANOTHER AREA OF Unilocal)

It’s pretty sad to say I was excited to see the gas price $ 3.99/gal… but I was. This is a great local gas station with a mini-​mart and a drive through car wash. There are self serve vacuums for $ 1 (quarters) that will almost suck the carpet off the floor of your car.
If you are a Ralph’s club member and have 100 points, you will get 10 cents off each gallon of gas.

Worst station EVER… very rude, very condescending… got in line for the car wash. put in my code when it asked for it and then went into the wash… it wasn’t working… went inside to get my code reactived and got nothing but attitude. I asked if the car wash was working and the lady said «Well it is for people that know how to use it!».WTH…go to Alameda and Lake. much better there. avoid this station… horrible service!

Why advertise a «free car wash if we don’t ask you» if your gonna argue with me when I realize you didn’t ask me and try to claim my free wash. ??? Nuff said. Very dissapointed. I really could have used the wash.

This place is definitely a no go. The people who work here are so rude. Unbelievable actually. Tried to go through the drive through car wash, which is overpriced in the first place, and was screamed at about some small sign that literally says «No SUVS, VANS, MINIVANS, TRUCKS, OFF-​ROAD VEHICLES». I immediately pointed to the large SUV (Ford Expedition) that was in line and certainly bigger than my single cab pickup. He said that it was smaller than my truck. Oh well, I’ll just never come here ever again…

So I had used this place in past for a car wash, but it has been a few years. I called up to ask how much a car wash would be with a fill up and the guy said it was the same price without a fill up.
$ 11.00
That seems very high for an automated car wash. Many other places in the area can do the same for less. The gas seems priced to the market, but the car wash is what was going to bring me here.

I needed a car wash and I got ATTITUDE! It so happened that I had planned to get a car wash that night and was delighted to find a coupon for a free wash with a 10-​gallon fill-​up. I had less than half a tank, but wasn’t sure anymore with gas prices, how much my tank would take (I’ve only had the car for a few months, so I don’t «know» the tank like my other car).
When my car did not have room for all 10 gallons (I was 2 gallons short) I knew he wouldn’t give me a free wash and didn’t want him to. But the second I walked back in he practically yelled at me that he wasn’t going to give me the wash.
I said no problem, but asked if maybe he could put the remainder of my money (again, more than 10 gallons worth of money — he still owed me change) on a gas card. That way he still get’s all my money and then I could get the wash. He was just a persistent a-​hole and was mad that I was cramping his time with his boyfriend who was glued to the side of the counter talking to him.
So I asked, maybe I could just get a discount instead (thinking he could keep the coupon and maybe just take a dollar off the wash or something) his face turned sour and he goes «what’s a discount?». I thought he was kidding and I asked him if he was serious. He clearly knew the meaning of the word but just wanted to be a further dick.
It’s not that he wouldn’t or couldn’t give me the carwash, it’s that he was so crazy-​rude about EVERYTHING. I took my change and went to a self wash. Screw the owner of this station and the rude Phillipino guy that works nights at this Shell station. The gas is cheaper across the street and the prices are exactly the same as the Shell that’s next to a major on-​ramp. THAT ALSO HAS A CAR WASH. Go to Alameda and Lake to get your carwash. Forget these idiots.