ULTA Cosmetics

Called last minute and Vanessa got me in and hooked my brows up!
Also Brow Bar has so many new amazing products! Everyone there today were amazing –helpful and friendly! I couldn’t bend so someone grabbed me lash glue off the bottom shelf :) Also I got hooked up with points and discounts for being platinum and it being my birthday month!!! Whoot whoot

As I walked into the store, I was not greeted even though two employees were at the front of the door talking to each other. Then as I am walking around I picked up a mascara, eyeshadow and a becca gift kit. I decided I did not want the becca kit anymore and told my friends «I don’t want it, I’m gonna put it back», I walked over to the area it was at and placed it back on the shelf. I walked back to my friends and we began looking at the hair straighteners.
One of the employees comes by and says «where’s the Becca at?» And begins looking around in the area we were standing in. I am looking at ger wondering what she is doing and she says «Did you decide not to get it?» I nodded my head and said yes and keeps looking around and finally leaves. She came back again and asked «Did you put it back?» At this point I’m annoyed and said yes! She then walked away into the door that says employees only. That was very rude and embarrasing. I have never been accused of shop lifting and in front of other customers… Never coming back to this Ulta.

It’s fast & easy!!! Just go in with a smile!
Easy returns. I like being able to return makeup that doesn’t work with my skin. Sometimes it takes a day or so to see how products treat your skin. The store is Very busy in the evening. But isn’t terrible.
I like going in & not being helped Bc I know what I want. So I guess the customer service isn’t so great. It’s fine if you are nice to them & don’t come in with a crabby attitude.
Return policy is awesome!

Worst customer service. :(95% of staff is unfriendly. It’s sad really. :(I have tried and given many chances to different locations also. I will not step foot in an ulta anymore. I would rather drive 50 miles to a Sephora or simply shop online. I don’t like giving bad reviews. This is my first bad review.
Attn ulta staff: please improve your customer service unless your motto is «makeup is makeup and it’ll sell just fine by itself». Then that I understand.

Most HORRIFIC customer service ever! Stopped in to pick up just a few items I got into the line behind two other customers I should have been in and out of there in 10 minutes tops!!! Waited in line for FIFTEEN minutes There was one girl behind the counter helping a customer with a return Several of the customers in line asked more than once if she could call for backup By then the line had grown to five customers waiting and still only ONE girl behind the counter helping the same customer!!! The line NEVER moved I finally left my purchases on the counter and walked out but not before saying you’re going to lose a lot of customers like this Trust me with all the other shopping options out there I will never return to Ulta They’ve lost my business forever!!!

The worst customer service ever! If I could give it negative stars I would!
The products were all used and nasty! Couldn’t buy anything because I wasn’t sure if it was used or not! Then I was wondering around the higher end products and there were two employees were just standing there talking to each other when I asked for help I was completely ignored! Therefore I decided I was not going to spend my money there I went and spent it in the Morphe Store where I was treated with great service.

BEWARE!!! MANY OF THEIR PRODUCTS ARE OPEN AND SAMPLED AND THEY DO NOT REMOVE OR THROW OUT AS THEY ARE REQUIRED TO DO BY LAW. I HAVE A COLD SORE ON MY MOUTH NOW AFTER PURCHASING A LIPSTICK!!! A couple days ago I went in to buy some lipstick. I have always noticed that many of their products are open and sampled already. I spent a lot of time trying to find one that looked sealed with the sticker holding it closed. I purchased and once I got home I opened it to see that although someone put the sticker back on, the lipstick was nicked and obviously used. I cleaned with rubbing alcohol hoping that would get any bacteria. Well, I guess that wasn’t enough for herpes simplex 1, because here I am a few days later with a nasty cold sore on my upper lip! STAY AWAY from this place. They will sacrifice the health of their customers before throwing out used items.

Favorite Ulta to go. Staff here is always friendly and helpful. Lots of parking located in Empire Center so there’s plenty of places to shop or eat or snack after you buy all your cosmetic and hair supplies.

Honestly. If it wasn’t for me going out of my way asking for help not a single employee would’ve helped me. The store was slow even. And I waited for 10 minutes while the lady couldn’t figure out a returned transaction in front of me and the 6 other people on staff were talking to each other about their lives. This was the worst experience at any ulta and I’ve been to a hundred ulta’s from here to Vegas. They should work on customer service and not be on their phones.

It’s really hard to get honest customer service from here, all they want to do is sell the products they’re assigned to but that’s only if you can find someone to help you.
I went in yesterday and 4 employees were just standing around talking while a bunch of customers were looking for help. I gave two stars because they have a nice selection, only going in there when I know exactly what I need.

As a long-​time customer, you guys just lost my business. I really don’t understand the understaffing problem but it seems to be consistent with this location. I think ulta is a great company, your awards are great and I am usually happy with the products, but this is the only store near me, and it’s just not worth it. I just waited in line for almost 30 minutes, with barely any movement. Having one girl at the register moving very slowly with over 15 people in line is just unacceptable. I left.

I had a haircut done here by some lady, I’m not sure what her name was but she was super nice!
I do think the haircuts are semi overpriced and the quality is great but not for 60 bucks, 40 I would be okay with.
I had a coupon for 25 dollars so I came and used it, I might possibly be back but only if I am in the area and in need of a haircut.
The cut was good! But not too fond of liking it and having to pay 60 dollars to come back!

2015 Unilocal 100 CHALLENGE — ⁰⁸⁵⁄₁₀₀
I have been to a number of Ulta locations in my day, and this one is currently the closest one to me.
I am really glad that I now work very close to this one for easy access, but I find myself constantly disappointed in the selection here. Some of the testers look really gross and disgusting, and I don’t want to use them. Also, I feel like a lot of the things I expect to buy here are never in stock.
I did have a great experience when I came here on a Friday evening a few weeks ago. They had specialists from almost every brand in the higher end cosmetics/​skin care section to help assist customers and learn about their respective brand/​products. I had a great conversation with the representative from Tarte and she was able to properly match me to my favorite Tarte foundation! Way better than the girls that color match at Sephora: P
There was a guy from Juice Beauty that was a bit pushy to me. I could tell he was trying to get me to buy the most expensive products from his brand and I was not falling for it!
Overall…glad that this Ulta is around, but not the best one I’ve ever been to.

I used to be a huge Ulta fan back in my Scottsdale AZ days but have since migrated to Sephora. They’re not the same store, granted, but that’s where I like. Ulta has its appeal still, but when they advertise a sale, and I try to capitalize on that sale, but then find out it’s not what the ad says, well, then I remind myself of why I don’t deal with them more often. Such is the case with a recent sale they had for Redken hair products. I don’t know if the cashier can’t read, or I can’t, but the ad said one thing, and she treated it completely different. I didn’t get the deal I thought I would. Not happy.

Just had the worst customer service ever from these two employees. As you can see, they’re too busy talking about their lives (who they’re dating, what employees they hate, etc. yes I know their life story because they’ve been talking to each other for that long) to actually help customers.
A few people have gone up to them (including myself) and have asked for help. Instead of bringing them over to a product or checking back stock, they’ve simply been replying «it’s over there» *points in some general direction* or «we don’t have any anymore» (again, without checking).
Also, the ladies at the registers were just huddled having story time.
I feel bad for all their customers. No wonder why everyone was walking out without buying anything.

I’m giving this rating based on customer service alone. There are a couple of girls who work there who make you feel like you’re a bother just being in there, and there are some who are a little bit nicer. However, I never get a good feeling in this store, don’t know how to explain it. It’s a makeup store with both high end (except Laura Mercier) and drugstore brands in it so I’m not knocking points for the store itself. It’s always clean and well organized and they sometimes have a great clearance section.
Pros: Always a $ 3.50 coupon off $ 10 which is great, plus they usually have a b1g1 50% different drugstore makeup brands.

I’ve never been to the salon or anything, but I like the rest of ULTA a lot. I just wish I had more money to buy all the makeup-​y hair-​y crap I want! Too bad I have to instead go in there with one of those $ 3.50 off $ 10 coupons in hand and buy $ 10 worth of stuff only. Boo. I want to be a millionaire who doesn’t care.
But I digress. The shop is always clean and smells salon-​y (which I like). They tend to have promotions, sometimes sales, there’s a clearance section, etc. In general, ULTA tends to be more expensive than other places, perhaps. I mean, buying a shampoo at ULTA that you can buy at Walmart probably isn’t the best choice for your wallet. BUT with the aforementioned coupon, things become way more reasonably priced. :) Yay.
Parking is sooo easy because it’s wayy in the corner of Empire Center where no one really goes. The staff is always friendly, in my opinion. I’ve never had a bad experience. The one thing I find here that I haven’t found elsewhere (except eBay, where it’s super expensive) is something called Terminator 10, for breakouts and such. It’s awesome, and super cheap at like $ 6. I’ve seen it $ 10+ elsewhere. I find ULTA a fun place to kill some time and snag a few goodies. Again, wish it were cheaper, but some wishes don’t come true (unfortunately). Oh whale. :P

CLEAN UP ON AISLES 1 – 6, PLEASE!!!
BACKGROUND:
ULTA Beauty is the largest beauty retailer that provides one-​stop shopping for prestige, mass and salon products and salon services in the United States. Ulta Beauty provides affordable indulgence to its customers by combining unmatched product breadth, value and convenience with the distinctive environment and experience of a specialty retailer.
STATS:
Monday — Saturday 10:00 am — 9:00 pm
Sunday 11:00 am — 6:00 pm
Free parking
Rewards program (cool program, inquire within or online)
Hair salon within
EXPERIENCE:
I started coming to this location over a year ago. It’s convenient when running errands and eating in the Burbank area. Best of all, parking is never an issue this ULTA sits at the far end of rather large strip mall.
The store is large in size, well lit, and care products are displayed together, making it fairly simple to see where you need to go for whatever product (s) you seek.
The upside to this location, aside from the parking, is they offer many lines of hair and skin care, one finds in major department stores, as well as styling tools, and bath and body products. If you’re looking get your hair and make-​up done, this is a one stop shop for either purchasing the products, or to have their hair care specialists and make-​up artists do it for you.
The downside, while the well-​known cosmetic lines are kept neatly organized on one side of the store, the lower end cosmetic products displayed on the opposite side of the store is always a cluster-​funk and many product display racks are more often empty, and mixed up.
In need of assistance on the floor? You will have to seek it out, regardless of which side of the store you are on. I spent a good 20 – 30 minutes on the upper-​end cosmetic side and not one staff member greeted me or asked if I needed any assistance. They were too busy either standing around staring out the windows of the store, or stocking and straightening their products. One employee did say two words to me, «excuse me», as she stretched in front of me to place product on the shelf.
So if you are looking to be catered to by friendly employees, stick to Macy’s, Nordies, and the like. I will say, the employees, here, at the register are upbeat and friendly. Someone belts out from the register «welcome» to every customer as they walk in door.
Will I return? Their low end customer service and the cluster-​funk hasn’t scared me away yet. Although, now I only go to get my hair care products with my monthly coupon, in hand, that is sent via snail mail. A quick and easy visit. I walk in the door, plow straight to the back of the store, pick up my «stuff» and zoom to the register. A quick five to 10 minute visit and it’s all good.

This review is specifically for the salon at this ULTA location. I was very please and would definitely recommend them if you need your makeup done. The MAC counters at all the Macy’s stores I called were all completely booked weeks in advance so I tried ULTA. With ease, I was able to book an appointment for Halloween night to have my makeup done.
My MUA was Abigail and she was great! I brought in a couple of pics of the look I was looking for and she did rocked at creating the look on me. What was especially awesome was that since we were in the ULTA store, she was able to grab all sorts of items from the store to apply in case one brand wasn’t working as well or if another brand had a better color, etc. My entire look (including lashes) was $ 40 or $ 45 (I forget) — very reasonable when so many other MUA charge $ 60-​$ 100 for a similar look. I’ll certainly go back again next time I need my face slayed!

40% off sale going on NOW! Buy your makeup here, instead of other beauty stores. There’s a Ulta Beauty rewards card that you can use with every purchase, and accumulate points.
If you download an app called: retailmenot, you can save an additional $ 3.50 off $ 10 purchase. It’s an in-​store mobile coupon for Ulta. You don’t need to print.
The store is pretty big. On the left side, you will find drug store make up brands such as: Revlon, Loreal, Physicians Formula, Almay, Maybelline, Nyx, and so on. Ulta also has it’s own brand of beauty products as well.
The store carries a variety of creams: antiwrinkle/​spf/​anti-​aging/​eye cream/​night cream. Don’t be afraid to test the products on yourself. They also have face serums, face washes like: apricot scrub, and facial masks. Which I’m a huge fan of.
The staff here is incredibly helpful. Whether you have have a question about a product, or you simply want to sign up for their rewards card. They are more than willing to help.
You will find testers throughout store. Mostly on the right upper front of store… which is great. You can try products and see if you like, before committing to a purchase. On the right hand side, you will find makeup brands such as: Stilla, CK, Urban Decay, to name a few. The quality makeup you can sometimes find at Sephora, can be found here.
The very back of the store is mostly hair care products, and Ulta Salon. You can find hair dryers, curling wands, and straighters. They have everything from shampoo, conditioner, to leave in conditioner, dry shampoo, and so on. They even have hair color.
As for nails: there’s a section for nail polishes in the back, as well as throughout the various store aisles.
Also, in the back you can find the clearance section of marked down makeup.
There’s an aisle of hair accessories as well. I saw some amazing clips, beaded headbands, and makeup bags.
Ulta is a pretty cool beauty playground. The super awesome thing is: there’s lots of parking outside.
Enjoy shopping.