Verdugo Aquatic Facility

This place is not as cool as it used to be. It took 30 minutes just give them $ 8. Now in order to swim in the deep end you have to pass a swim test. Which yes totally makes since if you are a child. I am 31. Lame. I’ll go to the beach next time.

The Girl over-​charged me today (paid in cash); she charged me as non-​resident even though we showed her I.D. I found that out after I’d left. Thief!

Love it

⁹⁄₃₀ update
For the past 2 nights the staff has been shutting off the clock at 8:15 pm. Lap swim is supposed to go until 8:30 but they’re always wanting to shut it down 15 minutes early. Moral of this story: before you START swimming tell the guards to leave the clock on until you’re done.
I’ve been swimming here for over a year, for the only reason now being that there are no other pools Ican get to after work w traffic. If I had ANY other options I wouldn’t swim here.
The reason: the customer service is horrible. Scratch that, awful. The pool appears to be run primarily for the benefit and enjoyment of Golden Road Aquatics. This is not an opinion on the sponsoring beer company (which is awesome).
There are always issues w the pool that you are not told of until after you pay for your lap swim. I’ve had to go back on more than one occasion after attempting to swim and ask for my money back.
One one occasion there were open lanes, 5 of them. I dove in, stated a set only to be stopped after 300 yards and told the lanes were actually closed. Seriously doesn’t take too much to have your staff post a sign saying lanes are closed, but they never do.
Another time I was told lap swim was on and lanes were available. I got to the pool deck only to find no clock available. A pace clock is standard for any pool lap swim program but not here. I was told it was only for the Golden Road Aquatics that day. Really???
Today I got to the pool and again no clock. I asked a guard, who didn’t care, and said the electric outlet was out and this was not his problem. I asked inside at the guard station why no clock, given that electricity is working in EVERY other part of the facility. I was told by another genius that the outlet wasn’t working. I asked why they couldn’t plug the clock into another outlet and I was told that Mike, head coach of Golden Road, said no clocks today. Well you can’t argue w such horrible logic. So frustrating when you pay $ 45 for 10 swims only to have the equipment be used for the benefit of another program…
The pool is also severely overcrowded during evening lap swim because Golden Road Aquatics now gets 5 – 6 lanes every night. The only hours there’s ever space are 7:30 — 8:30.
Bottom Line: I would never recommend this pool for lap swim to anyone until they start providing customer service. Go to Valley College, Sherman Oaks Van Nuys, or Santa Clarita before you waste your money here.

The staff is highly incompetent and extremely lazy. No one knows how to do anything, and you’ll get mixed answers from the website or if you speak to someone. Activity pool system is completely broken — don’t waste your money buying a pass– the only way you’ll ever get in is if you camp out the day before starting at 4am. Seems like they could have more than 2 sessions– or at least a one in one out rule (which would make the most amount of sense… seeing as how not everyone stays the entire session). Whole system is broken… such a shame because it really could be a nice feature of living in burbank.

Activity pool is Perfect for younger kids. Big enough for lil ones to safely enjoy. Not too big that I lose sight of them. My 5 & 8 year olds had a blast!

First time at this facility and I must say. it was exceptionally clean and well maintained. The pool was very refreshing. My fellow lap swimmers and I shared a lane. It was relaxing and I had an awesome workout. Definitely coming back to this facility. Thank you for a great first time experience, see y’all soon.

Reasonable prices for this amazing water playground aka «Splash Pad» with two fun slides and an attached Olympic size lap pool for older kids and adults. Not as busy as I thought it might be on a hot Sunday in July. Will be coming back soon!

Too expensive and the area for little kids is to small. Santa Clarita is way better. If your looking for a nice pool for your kids to enjoy definitely take the drive to Santa Clarita cheaper and larger.

I brought my girls here for a session in the activity pool. It was such a stress free and fun time! My girls are 2 ½ so finding an activity where i can not worry ‚(especially around water), is priceless. The activity pool is perfect water depth and the splash play is safe and a great time for them. Only complaint is that the «sessions» are a little too short. Would have loved to give them another hour or two considering the price.

$ 26 for my two kids and me to get into the splash pad? That’s crazy, especially because it’s so small and the kiddos need to be 47″ to use the slides. We looked around and left without buying tickets.

After having been to the Santa Clarita Aquatic Center, the Burbank-​Verdugo facility’s activity pool is not a good value for a small child. The space that a two-​year-​old is allowed to use here (they are not allowed to do the two larger slides) is fairly small and, honestly, not safe. If your child is mobile and a daredevil, the water gets too deep too quickly.
Not sure if they allow floaties here or not, but I had read they didn’t. So, we didn’t bring anything. Big mistake. I was on top of him the entire time, literally within arm’s reach, but I was scared he was going to drown to death. The water of all the features comes out so forcefully, it was hard to keep up with him. It was just too much for both of us. We won’t be going back unless we could try again with his little Puddle Jumper floatie set.
The Santa Clarita facility is much larger and had more room for kids this age to spread out … and also allows floaties. Though a longer drive for us, I would totally recommend Santa Clarita over Burbank-​Verdugo.

Just came to the Splash Pad today for the 1^st time after the recommendation of a friend who is a Burbank resident. This place is AMAZING! Since there isn’t much helpful info on Unilocal I’m gonna write a novel and give you the run down…
For the reviewers who complained about the men’s and women’s rooms being dirty — what public park/​pool restrooms aren’t?! I looked around and it felt about average in cleanliness for a public restroom. Who cares.
Other complaints are about rude and uninformed teenagers running the place. Again, who cares?! They were about as nice as they had to be today to keep their jobs — I’m not coming for customer service so again, no biggie.
NOW. For the good stuff:
As a parent of a toddler boy who lives in The Valley — this place ROCKED. We spent 2 full hours in the water and both of us had a complete blast. The water area was totally clean, everything looks/​feels new and fresh.
Few things you’ll care about:
— Cost was $ 19 for myself and my son (under 7). At first I thought that was a little pricey but after the 2 hours I felt it was 100% worth it! There is a discount if you live in Burbank and you must show ID or mail with your name and local address on it to get discount.
— Summer Splash Pad hours: 12 – 2 and 2:15 — 4:15. You must pay in full for each session — no way to just stay for both — they clear it out after first session. **If you have friends meeting you but they are running late you CAN purchase tickets for them (wrist bands) and they can skip the line and get them from you when they get there**
— Limit per session is 141 people. SO if you want to get in you MUST be there at least 20 min before the session starts. I went to the 12 – 2 session and got there at 11:30 and by 11:40 there was a line of probably 50 people. These moms know what’s up ;)
— I’m so glad they have a limit on people who can enter because it does get packed. Not insanely packed but it’s not a «peaceful» play time ;) For two hours it was fine.
— If you have more than one kid DON’T bring more tha one kid unless they are older. I can’t imagine having two kids in this area!
— There are two big kid slides but you have to be 47 inches and only one person at a time.
— They say no outside food or drinks except water but I saw several families with their own food and no one cared. There is a snack shop but I didn’t check it out.
— There’s only a handful of chairs so bring your own or bring towels. I was in the water the whole time so didn’t matter for us.
— There are lockers for $ 0.25 but everyone seemed to just keep their bags poolside and it wasn’t a big deal.
— They say no floaties but I did see 1 or 2 babies with arm floaties and no one cared.
— Free parking.
— Water felt great. Not too cold and not too warm.

Parents beware!!! They will try to sell you regular pool tickets when you are here for activity pool without making it clear what you are buying! Ask if the activity pool is available because they are too incompetent to tell you!!!

A well run facility that great for young kids and big! Water slides, play space for young kids and a snack stand!

So thankful to have a fab pool like this year-​round in the neighborhood. Please take note: clean the locker room areas, please! No excuse to have such filthy rooms when all it takes is hiring help for 1 hour at the end of each day. One other big problem, however, is the annoying Zumba lady that comes in nearly every day to take over with her loud, obnoxious music and overbearing behavior. I honestly cannot wait for her to retire. The pool itself is so wonderful and the activity pool for kids is great, too.

In the last week I’ve visited the Verdugo Aquatics pool twice. The first time my experience was not good at all! I had some issues with the rude young teenage life guards that had no manners! That is why I’m giving it a 3 star also because there are no chairs to sit on so you pretty much lay your towel on the floor and sit and no outside food or drinks only water!
But overall my kids loved it! They have two sessions from 11:30 — 1:45 and from 2:00 — 4:00. You have to pay for each session!
Use to be cash only but now they accept credit cards!

Things you will need to have a good time here —
— cash
— soccer game chairs
— food
— PATIENCE
This is indeed a facility run by teenagers. There are no chairs or tables for the public. It is a public pool and there is no way you could possibly go to one without encountering people who have zero concept of personal space.
That being said, I went on a weekday, got there early so I had no problem getting into the activity area, spent the entire session in the water with my son and we had a great time and came home and passed out. The earlier you get there the better.

Lap Swim review: The water is much warmer than other city pools I’ve tried, and that’s a good thing at 6am! The bathrooms are clean and the lockers are new — though you have to insert a quarter. This is a fantastic Olympic-​sized pool and I usually get a lane to myself that early in the morning. It’s so nice I may end up switching from my usual pool to this one.
Negative reviewers: sorry your precious little tykes didn’t have that Disneyland magic they deserve — it’s a public pool. What more could you reasonably expect to have here?

Two words: beautiful disaster! The pool that all of Burbank (myself included) have been waiting for for years looks great but is a total dump. Literally! There are candy wrappers in the outside showers every day, bulging trash cans outside that sit undumped for days and the pool staff is even worse. Lazy, inattentive and often times downright rude, no one I’ve talked to there has any sense of ownership and it shows.
My 4 yo daughter and I have been there everyday for the past four weeks for swim lessons and the conditions have only gotten worse. We’ve actually started to make a game of the filth in the men’s room. I don’t want to get too graphic, but the toilet in the handicapped stall has obviously never been scrubbed with any sort of real effort. Let’s just say there are things inside that bowl that have been there for weeks. Nobody sweeps the floors on any sort of regular basis and the doors are sticky with suntan lotion hand and arm prints. It’s disgusting!
Last year, before Verdugo opened, we had lessons at the Pacific Pool in Glendale and they were awesome and clean. And one of the reasons they stayed clean is because the lifeguards had to do a sweep of the area before they went on break. They dumped trash, swept and actually cared what their locker rooms and pool looked like and it showed.
On top of all that, the classes themselves at Verdugo are overcrowded and taught by the greenest lifeguards I’ve ever seen. It’s basically a half hour free for all for the kids. That said, my daughter still loves the classes but I can’t help but wonder how much further along she’d be in her progress if we’d stuck to Glendale again this year.
All I can say is that Verdugo better shape up fast because people talk, and I am not the only parent that thinks the place needs help. At the very least, they should use some of the money that’s pouring in every day (don’t get me started on the recreational swim fees!) to hire a full-​time janitor. If Verdugo looks this dirty after a month, just imagine what it will look like after a few years. Yikes!