Verizon Wireless

Worst customer service I have ever experienced. If I could give less than one star I would, sadly enough. A friendly hello from the greeter and everything went down hill from there.

PROS:
I went in last week, and Lynneisha was a tremendous help! 5 stars for her impeccable customer service. Lynneisha was able to provide the service I requested that was not available over the phone (person supposedly could not override my request). She went above and beyond, and she genuinely likes helping people!
CONS:
Overall, I decided to give 4 stars due to the greeters who were not friendly or customer service oriented. Aren’t the greeters suppose to approach you the minute you walk in instead of staring at you, ignore you, and then walk away with their little pad? Yes, I was quite annoyed. Even when Lynneisha was helping me, she approached one of the greeters to tell them that a family next to us just walked in and haven’t been helped at all.
Thanks again, Lynneisha for the wonderful service. I will definitely make sure you’re in the store when my family members need an upgrade! :-)

Dark haired «hostess» wasn’t listening to what we were saying… had no time for women customers. On the way out after getting excellent service from a manager, we observed her smiling and batting her eyes at a male customer.
Last time I checked, our money was as good as a man’s.
Not going back. Ever.

After dinner at a nearby restaurant, we thought we could stop by Verizon «real quick» to ask some questions. The host at the front said it was a 45 minute wait. I looked around and didn’t see a crowded store. Really? She said everyone is busy and it will be 45 minutes. I just wanted to know when I can upgrade my phone, so she suggested I dial #874 from my cell. When I did, the automated message said to go in-​store. Ha!
Maybe my boyfriend would have better luck. He needed to obtain his final bill since moving to Sprint, but that too would be 45 minutes. No self-​service kiosk, no assistance from the employee staring down at her phone in the middle of the store, nada.

Update: I found out that there is a $ 40 activation fee for both devices even though that was not stated on my receipt. so this device wasn’t really free at all. I feel used and lied to.
I’ve been with Verizon for over 10 years do overall I really love them. If you have an offer that sounds too good to be true, ask for the fine print.

I had a great experience at the burbank empire store thanks a million to BB she’s very knowledgeable answered all of my questions helped me and my daughter with everything and more. I appreciate your help BB would definitely make this my Verizon store see you soon.

My husband and I went in yesterday, on a Sunday afternoon and were greeted by Jeremiah. He was so professional, friendly, and knowledgable that it made, what we expected to take hours, a very quick (under 1 hour) visit and a VERY SUCCESSFUL experience. I’m thrilled with the plan Jeremiah recommend for me and I’ve been enjoying my new iPhone 6S all day today!
Thank you Jeremiah for your help! You set the high standard of what we miss so much in excellent retail customer service these days!!!

Went in to upgrade my iPhone recently and was helped by Shanon. He was nice, funny, professional and extremely helpful! He got me a great deal on an iPhone 6 that was in my budget. I was outta there in no time. I’m really glad I came into this store. Thanks again Shanon!

I was a little hesitant at first seeing a lot of the negative reviews people had left. But my girlfriend and I really needed new phones and to change our plan. We went in and looked around while we waited for the next employee to be available to help us.
Marcelo helped us and he was very attentive, checked on everything we had questions about, and made sure we got any promotions that were available. He did a great job and we both left way more satisfied than we were expecting to. I would definitely recommend it!

Horribly managed and awful customer service. I purchased an iPhone and within less than a week calls were dropping out. Went to swap out the phone since clearly there was an issue with the device I had been given. They wouldn’t do it and when I asked to speak to a manager they said I would need to wait another hour before they would speak with me. When I expressed my frustration they threatened to call the police if I didn’t leave the store. I wasn’t even raising my voice. Went to the Verizon office in Sherman Oaks on Ventura Blvd. and they swapped out the phone without hesitation. I’ll NEVER go back to the Burbank store again.

I really wanted to put a review for employee, Jeremiah. Today I went into the store and purchased a 6S and he totaled explained everything out gave us a great bundle and also helped my brother out with his pre ordered iPhone 6s and gave us a bundle deal as well. He was patient professional and friendly, customer service goes a long way in my books. Thanks Jeremiah

Shout out to tony for the best customer service I’ve ever had at that store ever! My new iPhone is absolutely amazing

no, just no, unwilling to help their customers a bunch of sales reps standing around talking with tablets in their hands, always looking at a minimum of a 30 minute wait, no patience/​short tempered sales reps who lose their cool when asked to go more into detail about a question that my mom and i asked when trying to buy a new iphone 6 plus they were just so rude so i just had to take my business to best buy where they set me up with everything i would not reccomend

I freakin hate verizon wireless and if you need me to shout it from the rooftops, I will NOT hesitate to do so.
Customer service at this location is the absolute worst! Even if I come here early morning on a weekday, i’m still looking at waiting no less than at least an hour. I understand, it takes a while to talk to customers, but really? And the people working the floors are no better. If I have any questions, they’ll look at me like I just grew an extra head or something. Don’t these people get trained on the products they’re selling?
And to add insult to injury, parking at this location is bollocks. Sure, they share their space with other shops and is that really their fault? it’s not, but since i’m already giving this place a one star review, why not add everything I hate about this place into the mix.
Thank goodness I terminated my contract with them over a year ago, never making the mistake of having them as my carrier. Waaaaay too expensive. From phones to contracts to blah blah blah.
Stay away, fo realz.

Best customer service from Vanessa. Assisted me in choosing the best phone and accessories for my needs. When my photos took an extra long time to transfer, she was kind enough to lend me her phone.

Worst customer service ever! Went in with my husband, who needed a new phone after his broke. He didn’t want an iPhone, just a simple flip phone. Nothing that would cost too much. The sales associate wouldn’t sell him that phone, but tried to sell him the iPhone 6. After much back and forth, he told him he would throw in the current package that included a free tablet. We asked why is he giving the tablet for free. He said verizon customers are going to T-​Mobile and this was an incentive to keep them here. My husband had two months left before his upgrade, but they wouldn’t honor it. Since we have the family plan, we used his mother’s upgrade and received the package discount. Now we get our monthly bill and it looks like we are being charged for the tablet, which he stated was free. We went to the store to confront them and he told us that sometimes with billing, there are some fees you don’t see. Sounds shady to me. After explaining everything, the bill made more sense. This company thinks you won’t scrutinize every charge, and so you’ll pay the price, but we look everything over and have decided that if a company can’t detail their statements, then they have something to hide. Check your bills for hidden charges. Question everything and go to Sprint or T-​Mobile. I think they will buy out your contract.

Verizon unfortunately provides the best cellular service but is the most dishonest corporation. They advise that you can purchase a phone on a limited data package line with a new two year agreement and transfer it to your unlimited data line and not loose your unlimited data but once you call to set it up they advise that you may loose your data the customer takes the risk? What happened to honest customer service? This has to be the new evil corporation

Make an appointment online before you go and you won’t have to wait around for a while. It’s easy to do and very helpful since this place is always pretty crowded. Ask for Marvin– He’s the best and will help negotiate your monthly bill!

The employees will lie to get a small commission. Worst Verizon I have ever gone too. AVOID!

Worst customer service of all time!
Not only did the pretentious sales man give me an attitude when I tried to check in, but the tone of voice he used with me when he told me there were several people ahead of me and it would be over an hour to PURCHASE a phone was unacceptable.
I will never go here again, I will head straight to apple to purchase my new iPhone.