Victoria’s Secret

The couple times I’ve been in here, the saleswomen have been very inattentive. They chatting and laughing with each other and never once asked if I needed any help with anything. I also gave this store 2 stars purely based on the fact that it’s really small and doesn’t have a lot of the items that other Victoria’s Secret stores have.

Waited in a long line with one cashier, watched a customer place an online order that took about 10 minutes. Cashier did not call for assistance. Terrible customer service here.

First off, it is always UNBEARABLY hot in this store. I don’t know if they don’t have working AC or what, but I can’t imagine it being very sanitary to have all these people trying on bras when they are sweating like crazy. I don’t even know how the employees deal with it… it’s like a sauna. If it’s this bad in February I can’t imagine what it’s like in the summer.
Service is hit or miss, as others have said. Check out lines are long, but not as bad as at the Glendale Galleria location.

I came in after work today looking for a specific bra type, thinking It would be impossible (due to the fact that I have a larger cup size and smaller band size). I explained all the specifics I was looking for and was kindly shown multiple styles that fit. The associate, Rosie, was juggling myself and a few other customers, but was still as friendly as ever. Fantastic customer service. She noticed the line was a little long and even rang me up off to the side so I wouldn’t have to wait. ¹⁰⁄₁₀ service. Definitely coming back just for her.

I have a love/​hate relationship with this store. I freaking love Victoria’s Secret products seriously. What annoys me all the time is that when I come here and there’s a posted sale, it’s usually an old promo already. It’s always been confusing. Every time I ask one associate about the sale promo, another one associate would tell me a different promo.
The other day was the one that really pissed me off. Everything was on sale. And the perfume was posted «$ 10 today». We even asked the associate if it’s really accurate just to make sure since it’s always been confusing. But when we pay, my mom and I were surprised to see that it was charged as $ 18 each (we bought a few) so we asked her and she explained and talked very fast as if she’s trying to make us confused again. I told her we asked the other associate regarding that so you can’t do that to us. So, after a few minutes of stress it was finally solved. (As we thought). We went out and to our surprise, the alarm ring so loud in the Burlington store and people were looking at us as if we steal some things. So we went back again to VS store. It was just really annoying. I forgot the name of the lady cashier/​associate. she has thick brows and black hair. It was just very stressful and I don’t think we deserve that.

I really hate when you call a store to see if a hard-​to-​find item is in stock and they blow you off and tell you no they don’t have anymore. Sometimes they’ll even embellish the story and say «Oh no, we had them but they sold out so quickly and they’re gone now!» Thennn you go to the store and find, like, seven of them. Seriously? That has been the case with this VS location in the past on more than one occasion BUT I am bumping up the stars here because for one, the store is consistently neat and clean and fairly well-​stocked and I’m EXTRA stars Mona is a freaking rockstar and a total sweetheart for taking the time to personally go look for an item I needed that’s sold out everywhere else and selling at marked up prices on eBay already! Mona, you’re a doll! Thank you!

While the bras are expensive, they are the most comfortable and long lasting as well.
It can be difficult to find an associate to help, and to get into a dressing room on the weekends as this location is almost always packed. However when an associate is available they always are helpful and friendly. Occasionally they have a rad sale that makes shopping here a little easier on the wallet, and the semi annual sale is one to hit up for sure.
They offer many varieties of bras from zero padding to a butt load of padding for those that want an extra oomph. Being recently pregnant and having growing boobs at a rate faster than puberty, I’m flying through bras like none other. I stopped in to get a few new bras, and needed a little help since I wasn’t sure what size I should get. The associate was really awesome and made terrific suggestions that will help me wear these new bras longer than the last round.
I have been a fan of Victoria’s Secret for years and I don’t see that changing anytime soon.

I love the staff here. The majority of them are friendly. I got sized two different times by two different girls and they were both very friendly. They helped me pick out bras that were fitting and stylish.

I haven’t been to a Victoria secret’s in a long time but I wanted to go and buy the spray love spell I’ve loved it since I was a teenager. I completely agree with everyone elses reviews about customer service it’s not good at all. When I entered the store I wasn’t greeted at all and never asked if I needed any help the whole time I was in the store. There was two lines open but I stood in line for about 20 minutes! I wont be going back to stand in line that long for some body spray!

0 customer service!!! 2 workers checking out customers when there is 20 people in line. Either work a bit faster or open more registers.

The Service: Quite a few staffs working on the floor. However, they do need extra help in the fitting rooms. Marina is a little bit overwhelmed. 5 fitting rooms. She told every customer that if they need help just press the «Service» bell inside the fitting room. When all the fitting rooms are occupied and more than one customer press the «Service» bell, it is impossible for her to be attentive. She is busy going to the floor looking for different size or merchandise.
The Parking: Mall parking structure (free)

Terrible customer service. The register lines are completely non-​existence. They will tell you to stand in one place then 5 minutes later tell you that you are standing in the wrong line. Then proceed to take someone behind you first.

I had to return some items from ordering online. Worst experience ever. The whole thing. From the moment I pushed the complete purchase button on my screen. Even the website is a little screwy. You click on the item and look at the color options only to see that the different colors actually appear to be totally different styles, too.
Anyways. Lady sends me off without reimbursement on a gift card (how I paid). I leave and come back realizing this later. She tells me I have to wait for a check in the mail. THEN I realize she completely forgot to return an item. She took the item without returning it. I didn’t get reimbursed for any shipping. (Don’t shop online at vs.)
AFTER all this craziness, I go online. Review my experience and the panties. The review never goes up on the site. No wonder those panties were so highly reviewed. The reviews are filtered and probably fake.
This place is a mess. Online and off.
Never again.

Since this is the nearest Victoria Secret in my area I always tend to go to this location, but I have to admit it is not the best one. Yes the store is organized, but they have limited merchandise. You’ll be lucky to find what you are looking for. The employees are sometimes helpful but most times they look too busy to help when in reality there’s only two customers in the store. This location usually has good sales.

Terrible employees.. I will not step foot in here again. I came in last night and was not greeted or helped by anyone! Then I was mistreated at the counter to then have the idiotic cashier whose name I can’t pronounce. leave my bag there on the counter with no thanku nothing! ! WHO does she think she is ??? Not better than me that’s for sure. Get your act together Victorias Secret Burbank ! U suck on customer service!!!

As far as I know, VS policy has always been the same: if you can’t find an item in your size, you can order in-​store, and the company will waive the cost of shipping to your residence. I attempted to order a bra in my size that the store didn’t carry, and when I was rung up by the cashier, the total the system was having me sign for was ~$ 3.75 higher than the total the cashier had told me. When I asked the cashier what the extra cost was, she replied with «I don’t know, I can’t do anything about it, so I’ve been going with it all day» in the classic «It’s 8:45 PM, I’m trying to get the f*ck out of here» tone.
So, you’re telling me is that you’ve been allowing customers to pay more than they should all day? If you’re a manager, and you are unable to operate your POS (point of sale, not the other POS) system with enough proficiency to delete a meaningless charge, and then fail to apologize or explain yourself, I don’t want to give you my money at all. Period. To add to my experience, I witnessed a different cashier blatantly talk down to a lady in a wheelchair. I wish I was making all of this up, but I’m not this creative.

SHHHHH!!! IT’S A SECRET!!!
BACKGROUND:
The largest American retailer of lingerie and was founded by Roy Raymond in 1977. 2012 sales were $ 6.12 billion with an operating income of $ 1 billion. The company sells lingerie, womenswear, and beauty products through its catalogs (sending out 375 million a year), website, and its U.S. stores. Victoria’s Secret is wholly owned by publicly traded L Brands company.
Wow!!! Had to go to Wikipedia for background information, their website doesn’t have and «About».
STATS:
It’s in a mall
Distance depends on where you park
Poor cell service
ESSENTIALS:
Easy to remove outwear
Money of the paper or plastic kind
or your Angels card
EXPERIENCE:
The cover photo here on Unilocal drew me in, remembering that I needed to replace some essentials kept me there for well over an hour and a half. Can’t believe it had been so long since my last visit.
Anyway I had picked out several items, headed to the dressing room and next thing I knew it, another sales associate had taken a several items that were set aside for me and put them back. UGH!!! It took about 20 minutes for me to find my size in the items. Frustrated, I walked back to the table where I found them, as the sales associate walked toward the cash register area. What!!! She’s not going to help locate the items??? WT!!! Looking in the area where I originally found the items, what to appeared to be a manager, asked if she could help me. I explained the situation and she was more than apologetic. Together we looked for the missing items, only to find a couple, I dismissed the rest.
When I was finally finished shopping and trying stuff on, I went to the register where the manager asked the associate at a register to step aside so she could ring me up. The associate who put my original items away looked at me scornfully and walked away. Sheesh!!! It wasn’t me that put your stuff back, I thought to myself. Very uncalled for and unprofessional.
For the mishaps the manager gave me a free VS tote. Nice touch. Sorry, my stars cannot be bought or bartered.
VS might be a bit on the pricey side, but the quality and styles more than make up for the price point. Sales associates are typically friendly and helpful. If you don’t know your size they are masters at measuring. I’ve even been sized by one sales associate who measured me by sight. Can’t believe she nailed it. Wish I was better with names, I’d really like to shop with her next time. Btw, if they don’t have your size, they can order it for you. Nice touch.

I’ve walked by this location a bunch of times, but never gone in (since I’m a male, it’s not really a necessary store for me) but I’ve been tracking down some gifts for my fiancée so I decided to finally visit.
First off, they recently remodeled this location so it looks quite nice. They store is clean and spacious. It wasn’t particularly crowded when I was there, but I’d imagine even if it was busy, you wouldn’t feel cramped in.
The staff that approached me were friendly and helpful, but not in a pushy way which is always a great thing.
My only real complaint is that the check out line, even with 2 employees working registers, moved very very slowly. I can’t imagine why that was the case as the customers in front of me didn’t appear to be doing anything too advanced.
In all, it’s a good store. However, I’d say from what I’ve seen, it’s not as big as other locations such as Glendale. Might want to check those locals in the event you can’t find the size/​style you’re looking for. It’s also in not the best of malls so I wouldn’t see myself going to this location when other malls have more to offer for a visit.

Poor service.
I came in to get fitted for a bra. I wear a very rare size and so bra shopping always sucks. Well on that particular day I came in looking for a strapless bra in my size and was directed to the fitting room. When I got there the fitting room attendant started asking me questions and mid-​sentence another customers asks her a question. She leaves mid-​conversation to help this customer leaving me standing at the fitting room thinking «Uhhhh… what just happened?» So I purchase some undies. As I am being rung up the fitting room lady asks if I want a room and I said no.

Every time I’ve gone in here a sales rep has always greeted me and offered me help in a non-​pushy way and without fail they always offer up a shopping bag to make things easier. The staff here is easy-​going, helpful and has been polite and courteous each time I’ve accidentally stumbled in on purpose ;)
Although not one of the biggest VS stores around, I appreciate the fact that this VS has a better selection than the local VS nearest to me (Valencia Town Center). I can usually find what I’ve been eyeing in the catalog as well as the size I am looking for and since this is located in the Burbank mall, the crowd is almost non-​existent which makes it nice to take your time and peruse all the goodies.
I usually don’t walk away empty-​handed, I don’t know if that’s necessarily a good thing, but keep up the good work here gals!