Victory Auto Body

STAY AWAY!!!!

I went to drop my car off on Wednesday June 15th at 3:30 P.M. I met with John. My first impression was not a great one and by the time that I left I knew that I couldn’t trust him. I have never been treated so poorly by anyone in my life. He seemed like he was going to try to discredit everything that I said to Statefarm Insurance. Victory Auto Body is a Statefarm preferred shop, which means that Statefarm does not need to inspect the Vehicle. The shop makes the estimate and the repairs, and the insurance company pays the bill.

I tried to disclose every that I knew to John. So, I told him that a mechanic told me that I needed a new driver’s side lower control arm because my car was backed into. At this point he called Statefarm to schedule an inspection. This was totally unnecessary procedure and I was told by Statefarm this was confusing to them since Victory Auto Body was a preferred shop and no inspection was necessary. Then John lied to me about Statefarm wanting me to return the rental car and pick up my car since it’s drivable. He failed to tell me it’s because he scheduled an inspection. He cost me 5 days of a rental car and he cost me money on top of that. The Inspector couldn't come out till June 28th so he lost me another 2 weeks of getting my car repaired

He never listens to what the customer says. When dealing with customers you must have their best interest in mind. He does not have your best interest in mind, nor does he care if you take your business elsewhere If a company makes a customer happy, they may tell a couple people but when you treat a customer like I got treated then you really get the word out. That is exactly what I am going to do.

I can not stress enough that if anyone reading this and you go to Victory Auto Body you will regret it. If t

If the owner reads this, YOU CAN NOT FIX this.

I absolutely love Victory Auto Body, my car has been at their shop twice in the past year and they always treat you like family. They always get the job done efficiently and I always get my car back washed, waxed and interior vacuumed. Armani is the best, he always keeps me up to date with the progress of my car, as well as gives me an accurate estimation on when my car will be done. I highly recommend them for your mechanical and body shop needs.

Amazing experience. Polite, professional, courteous and fast. Highly recommend using this shop.

These guys are great!!! My car had a few scratches and boy does it look brand new. Great customer service, great prices, and a quick job. If you’re in need of any auto repairs or paint. These guys are the guys to go. Thanks Arman!!!

I’m going to use this place from now on. They were great when I needed help attaching my plates. Armani didn’t even charge me anything. Thanks!

They are so great! My driver side mirror fell off and they were able to order the parts in only 2 days! And fixed it in about 30 mins! They are super nice, friendly and reliable. They are super fare on price and always want to make it easy for you. I would recommend them to anyone!!!

Recently, I had my brand new car repaired here after a collision. Thanks to Armani and the whole crew, it looks as good as new. Great work!

This place really was great! They got the work done in less than the time quotes and my car looked even better than I remembered it to look. Thanks again for everything!

I was referred to Victory Auto & Paint from my ins. company after getting into an accident. I was a little apprehensive at first. However, Mr. Armani put me right at ease. I left my car on a Monday and it was ready a week later. Armani and his staff did a great job on my car!!! It’s as good as new. I would highly recommend this shop to anyone. Thank you again Armani :) My car looks great!
–A very satisfied customer! :)

I was hit about a month ago, so my claim was processed through the other driver’s insurance company (AAA). Maria and the guys at Victory Auto Body are consummate professionals at every interaction and I would highly recommend them to anyone who needs body work done on their vehicles. Not only did it only take them a week to replace an entire door but they cleaned it and shined up my wheels! Thanks to everyone at Victory Auto Body for giving me such a wonderful experience in a situation no one prefers to be in.

I’ve been there twice and both times, the experience has been efficient and convenient. My car looks as good as new!

Armani is the BOMB! He saved me hundreds of dollars by taking car of my car so quickly! My car looks like I just drove it off the lot! If your looking for a fantastic place to get your car repaired look no further!!! Praying for a prosperous year for this company! Thanks so much!

Can’t say enough great things about this place! When you take your car here it’s like leaving it in the hands of family. I don’t intend to ever take my car anywhere else. Thanks for always looking out for me Armani!

I would highly recommend this auto body shop to everyone. Maria, Michael and Armani were beyond amazing. The job they did on my car was fantastic and quick turn around was even better! They fixed my car in a week! I have used another body shop before and can firmly say this one was much better quality and overall customer service. Thank you!

I’ve gone to Victory more times than I like to admit! (Maybe it’s not great to be on a first name basis with your Auto Body Shop…)
Regardless, Armani is friendly, helpful (and without judgement), and communicative. The work is very thorough, and done to the highest standards. Some places would be fine with just doing the cosmetic work, but Armani and his team take pride in doing things right.
This is definitely the place to go in Burbank.

Excellent body shop with fantastic customer service. Armani is the man with a plan. And Maria is a pleasure. I really like this place. One of the friendliest garages I have ever been to:) definitely recommend to anyone

Another fantastic experience with this place. Armani and Maria were great, the work done to my car was OUTSTANDING and they did a fantastic detail of my car when it was all done. They even fixed up scratches and dents that they weren’t required to. Couldn’t be happier. I HIGHLY recommend.

Some more update as per my current experience:
Came back to this place as my car bumper seemed loose and met Armani. As always they fixed it perfectly. This is one of the business i know who have maintained level of service to the highest level. even after so many years of operation.

Well, I said I’d come back and I wasn’t lying!
This time I was hit head on and thankfully it was mostly just bumper damage. Bully for buying an SUV! My vehicle had to be towed after a week of driving around finally caused some vital fluid reservoir to bleed out (like seriously every vital fluid turned out to be red– not just brakes lines and tranny), and they were very helpful in arranging their tow driver around my crazy schedule (sigh of relief it was the radiator) after my insurance deemed it inoperable. The other insurance wanted to total my vehicle out, so it was time to sick the big dogs on ‘em, and so I came back! Great job on the rear end almost two years ago meant a great job on the front end would follow.
She looked as beautiful as I came to expect from my last visit. Waxed and ready with all new parts directly from Toyota of North Hollywood! Woo! I found out, and was not pleased, that the existing bumper was after market (I bought it used from Keys Toyota and the dealership didn’t disclose it had been in an accident) so the front end looked slightly different. Probably because it was so glossy, and mostly because it had a genuine Toyota part on it. Whooda thunk, right? So that’s what the bumper was supposed to look like!
The absolute best part about this frustrating experience was the surprise call a week after drop off that my vehicle was ready. Wait, what?! I was waiting for a call from my adjustor and lo! The body shop! Here was the happiest person in LA that day!
Thanks guys! You made a particularly frustrating experience much lighter.

They recently repaired my wife’s auto and went above and beyond what was needed. They are extremely professional and focused on pleasing the customer. They delivered the auto earlier than expected and gave more than adequate notice regarding ETA for completion which prevented unnecessary rental costs.
Highly recommended!

I’m sort of shocked at the amazing service provided here. Singlehandedly the best auto-​body/​repair experience I’ve ever had.
Arman and crew did an excellent job at fixing the front end of my ’13 Edge. They turned it around quickly as well!
Great communication and a super friendly staff. Give these guys a shot, you won’t be disappointed.