Wireless Champs

yea… no…they are totally even worse than when I wrote the prior review. If I could give this place negative stars I would. Unbeknownst to me I was only half way through the ordeal at the point I left my prior review. I thought I had the final missing piece and it was about to be done. I had to drive to their location over 6 times total to get them to finally take back my stupid cheap phone — that they told me would do everything I wanted plus I could return it within 30 days… just give it a whirl! Sounds great no? Best part is listed on the mall directory as t-​moblie, and they never really mention they are not a real t-​moblie and they dont have to play by tmoblies rules.
Less than a week I realized the phone was piece of crap. So I tried to return it, maybe even try another. I didnt hate them at this point — until they made it almost impossible to return the phone– trying to push me past the 30 day return period. Each time I showed up they would find something wrong, a missing a paper, «oh, the manager is not in today — he is the ONLY one who can process returns» (2xs over– even though I called and asked before leaving the house), «oh, our computer is down.», then finally it turns out i was missing a plug (which they NEVER gave me and was not noticed the first 5 times I tried to return the phone???) — I had even offered at the kiosk to pay for set plug… to no avail. Just sorry cant help you until you have everything in this check list that we suddenly made up and keep changing. So on my 3.5 week long wild goose chase — I go to a REAL tmoblie store tell them I am missing this plug and what do you know they give it to me for free! I didnt even tell them the story I just asked about set plug and he handed one over to me — like it was no big deal.
I barely get the phone back to Wireless champs with every thing they requested in the 30 day return period — when I originally went back to return it in less than 5 days. THAT IS HOW LONG THE WHOLE SCAVENGER HUNT TAKES. Needles to say I was not the only one there in the same situation — hanging out at the kiosk for so many days for so long– I realized I was one in a million on this goose chase. Wireless champs finally took back my phone after making me drive back and forth over 6 times –spending more on gas and missed work time than the phone was worth. Terrible people working there, the manger (s) are real d-​bags, no customer service via phone (or in real life)…They dont make it clear they are not a real tmobile store at all (until you try and return the thing).I told tmoblie all about this experience and off the bat they pay for the month of service wasted dealing with wireless champs and one more month free. I cannot advise you enough to stay away, you might pay $ 50 more for you phone at tmobile, but at least you will be working with humans.