Zaun Glass Co

Fast and friendly service! Highly recommend!
I needed a piece of round glass cut to fix a frame that was broken during shipping. My husband had spoken to two other glass/​framing shops who said they couldn’t help because they didn’t have a circular glass cutter. One of them suggested we try Zaun and I’m so glad they did!
I brought the frame in and got a quote on the spot for a very reasonable amount, and it was ready for pick up the next day. The girls in the front were very friendly and helpful.
Sad to see other reviews that are negative, but that wasn’t my experience at all. If you need glass work done I highly recommend you give them a shot.

Had a broken glass window slat. Made me replacement in minutes. Very friendly. Great service.

Saw the bad reviews, but thought I would give them a chance to bid my job. Called to set up an appointment for a quote and was put on hold. I almost hung up immediately due to the incredibly loud music with terrible static but I waited for them to come back on the line. The girl I spoke to did not set up an appointment, but told me someone would call me back to do so. Business must be very good because no one returned my call. I am a lifelong Burbank resident and I like to support local businesses, but Zaun is not a company I will work with. I called Coastal Glass (located in Burbank) and they came out on a Wednesday for a quote and installed it on Friday.

After contacting numerous glass companies, Lowes, Home Depot and checking online, I decided to proceed and have Zaun Glass install my frameless shower door and custom mirror. Their price was more than fair, especially considering some of the ridiculous quotes.
Two gentleman arrived at my home at 7:00 a.m. sharp as scheduled. They were extremely careful with the glass… extremely neat and clean… covering the counter and floor with thick padded blankets. A+ for workmanship.
The shower door is gorgeous. Love the mirror with beveled edge. Custom made to fit over/​cover the electrical outlet ~ wasn’t sure about that decision but it looks amazing!
I’m so happy I chose Zaun Glass :)

Do not use this company. Hired them to do two windows. Then when they came out to measure we asked about a third. We got the quote and said okay, even though the price was high. We did not try to negotiate. We just wanted it done. The guy measured three and left. When he came back he said the boss (Jim) only gave me two windows. He did the two windows fine. Said he’d be back Monday to finish the third.
Technician comes back in and says boss wants to get paid for the two we did. I said I’ll pay you in one check on Monday. He says okay. Boss calls and demands payment for the two and says he has 100.00 minimum on top of the third window to drive three minutes from his place to mine. Says we never said three even though the tech and my employees all were there and heard it.
This is a scam. Why a business person wants to pick a fight with a company that has the ability to send him a ton of business for a good job is beyond me. Now I will make sure to let anyone who knows what my experience was with this business.
290.00 for 2 1′ square french panes and one 1.5′ slider pane. Give me a break. Then he wants to add 100.00 to that for the second trip of three minutes.
STAY AWAY FROM THIS COMPANY.

I have to add a completely honest and true comment here. We have used Zaun Glass on two occasions over a few year span. They were referred to us by our contractor Mike Perkins Construction. We are completely satisfied and pleased with the speed of work, the quality of work and the communication.
Just today, I phoned there out of the blue and the call was answered on the 3^rd ring and the lady was very professional and pleasant and said Jim Sharp was in and less than two minutes he was on the line. I told him about a new issue and he’ll have it resolved for us on Thursday after Christmas on Wednesday.
I know people have differing experiences and maybe some aren’t good for whatever reason, but I also know from my own business how people go to Unilocal and blast a company for an experience and people read the comments and then base their opinion on the comments while not taking into consideration the countless others who are completely happy. And yes, I went to Unilocal on my own as I Googled Zaun to quickly get the number to call today and Unilocal was first on the list… but of course it is, Unilocal pays for placement on Google Searches

I needed 4 special ordered ¹⁄₈ inch glass for draw downs in my laboratory. The receptionist was very friendly and tried to even give me options that would result in cheaper pricing. She promised them on Friday and they arrived on time. Then, they cut them for free to 3×6 inches.
When I arrived everyone tried to help me. When the phone rang, I saw people picking it up. I don’t know about the other reviewers. But, I’ve lived in Burbank for 36 years and used them before, with no problems. Once for a bathroom glass door project – no problem. And the other for a custom glass cut cover for my insect collection.
Its always weird when all 3 reviewers are from the same place give it a low rating? I think this a an example of unfair cooperative hating. I hate seeing a great small family owned business being dumped on. They are still in business, so they must be doing something right. Nevertheless, I am writing a review to state that the customer service and experience was great!

I’m so glad I found these reviews on Unilocal.I’m having the exact same experience about calling Jim repeatedly without a response.
At least I got to the part where someone came to take measurements and offered me two quotes. When I was ready to move forward, no one would call me back. Business must be really good if this business routinely ignores customers willing to give them their money.

I wish there were zero stars. Like the others. Jim would never call back. The company originally installed my shower door and I needed repair work done. I documented the 5 times I called and they never called back. I originally walked in 1÷18÷12 and it is now 3÷29÷12 and still I am no closer to having repair work done. I would definitely not recommend this location!

Almost exactly what the above reviewer said. No returned calls, had to hound sales rep Jim repeatedly to so much as call me back on a quote. When he finally did, he was a little surly and dismissive of our needs. Took over a week to finally get a quote, and he generally acted like we could take it or leave it when we finally got it. Though the price is fine, we’ll be leaving it. It’s kind of a shame because we wanted to support a local business — but they really seem like they could care less. Run away.

It is hard to review a company who never calls you back after promising to do so twice. I wish I could select 0 stars as they do not deserve any at all. I called for an estimate was told they would be by and have one back to me by noon that day. Now I did not say I needed it by noon they stated that they would get it to me on their own accord. I called back at 4 pm and was told that they were on their way to my place now to take a look. I asked when I would hear from them and they said first thing in the morning. Needless to say it has now been 2 more days and I have not heard back. Apparently they do not feel they need to respond. So much for customer service. I recommend calling Glass Doctor if you need a pane repaired quickly — they came in less than 24 hours and lived up to their phone quote.