Burke Family Practice

My husband and I joined BFP after our doctor of 15+ years changed his practice model — they referred us to BFP. Huge mistake!!! Here’s why.
(1) The front office staff is poorly trained and does not present a professional appearance as they are dressed only in jeans and t-​shirts.
(2) They can’t get the prescriptions correct or send them to the proper place. I recently asked for refill and asked that it be sent the mail-​order place my insurance uses. Not only did they send it to the mail order place, they also sent to the local CVS. As a result, neither place would fill it and it took over an hour to get it straightened out.
(3) Don’t expect to get your call returned in a timely fashion… if at all.
(4) The patient portal does not reflect the entire medical history — a bunch of stuff is missing from mine and my husband,
(5) They make you wait 20 – 30 min past the appt time and then rush you through.
(6) No kidding… one of the MDs I saw actually looked up my symptoms on WebMD to get to a diagnosis (while I was with her…) I could have done that… yeessh…
(7) The outer office is pretty skuzzy. Seeding hotel-​style artwork is hanging on the wall listed for sale… I wasn’t sure if this was a medical office or an art gallery. The carpet needs to be cleaned, the chairs as well.
Overall, not a great experience and I would recommend going someplace else.

Hate to say this about Burke Family. But something is amiss. They didn’t answer phone calls or return voicemails for an entire day, told me they told me to make a follow up visit when they didn’t. I tried to call and let them know about this experience, couldn’t get anyone on the phone instead went to my GYN for help. Thank god for her! Burke Family– if you read this try and understand the patient perspective. Patient centered is the name of the game.

I’ve been a patient at this practice for over 5 years. One complaint I’ve always had is that their front area staff are unpleasant sometimes bordering on rude. I had the receptionist blame me for not calling when their phone lines opened at 8:30 am on Saturday. Her exact words were «if you called earlier when our phone lines opened then we would’ve probably been able to schedule you but now it’s too late.» Whatever happened to just saying «I’m sorry but we don’t have have any availability today» Note: their website doesn’t indicate the time when their phone lines open. Love the nurses and doctors, they are always helpful and easy going.

This is the best medical practice I have ever been to. Everyone in the office is extremely nice and helpful. I am also always able to schedule an appointment to my convenience which most of the time is the same day or the next. The Doctors and nurses at BFP really care and help their patients.

I wish I could rate this practice a zero. I was a new patient seen less than a month ago. My experience would deter anyone from going to this practice. I’ll summarize how terrible my 2 visits were. First visit, during the exam the doctor (Cheryl) said, «I think you know more about this medication than I, I don’t know if that’s a good thing.» The appointment was brief. First impression of practice, doctor, and staff wasn’t good. Recently I went back 1 week later for an infection deemed necessary for antibiotics. I called to set the appointment up, the head receptionist put me on hold for over 15 mins. I hung up and called back. Same head receptionist answers. I explained the dissatisfaction of the hold time, she said, «don’t take it out on me.» Along with other statement, not customer service orientated. Second appointment. The nurse said one thing about my results and the doctor said something different. I was given antibiotics. I was told in 3 – 4 business day I’ll have the lab results. I called on day 4,5, and 6. The nurse apologized and said, «the lab never received your culture.» They lost it. Only option is to come in and redo it. When I was already prescribed antibiotics that I didn’t know if I even needed. Day 7 the head of nursing (Amanda)called and said, «quest is trying to locate your results.» Then after this incident, I asked to talk with the office manager. Didn’t get anywhere. There are more issued not mentioned. I’ve never been to a practice so poorly operated. I warn you, I would look elsewhere.

When I started another job about 4 – 5 years ago, BFP became my new provider. I like this practice because I can schedule an appointment and it’s not overbooked and have to wait all day. The drs., nurses & nurse practicioners take the time to actually FULLY listen to what’s going on with my health issues. Everybody seems positive. My previous provider was KP & appointments were always overbooked, only got to see the Dr for like 5 minutes & they gave me lots of a medication that had me admitted to the hospital for 2 days so I have a fear of doctors but Burke Family Practice has helped ease that anxiety throughout the years. Even though I moved away from the Burke area, they’re still my provider.

My family and I have been BFP patients since 1999! The doctors, nurse practitioners, nurses and administrative staff are professional, courteous and helpful. They have great hours that extend from 7 am — 7 pm and on Saturdays so it is easy to find a convenient appointment time that works for me. They also work very hard to make same day appointments when you are sick and absolutely must get to the doctor that day. I love this practice and its great team of professionals!

I have used services of this practice ever since relocating to this area. I have always been fully satisfied with the medical care offered. I have had some trouble getting immediate appointments for «emergency» situations and been «threatened» by the billing department when I had to go through a change in medical insurance.

I have been a patient of the Burke Family Practice since I moved into the Neighborhood three years ago. I have never had such a positive experience with any doctors office. Doctor Glenn Anderson Is my doctor & before that Emily Sullivan was my nurse practitioner. They are warm & friendly, I never feel rushed through the appointment. They are thorough & are great at explaining anything I need to know about my health. We will be moving soon, to the Chantilly area & we will HAPPILY drive to Burke in order to keep them as our family physicians. One more thing, the hours are great! I work a lot & they always fit me in! Alicia is fantastic too! Sorry if I didn’t name everyone, because I have had nothing but positive experiences with everyone in the office, from the billing staff to the Doctor. Thanks Burke Family Practice! Great job!

Do not go here. I am a younger male and do not use a lot of health services, but every time I have needed some thing it has been an unnecessary hassle. Every time I go they have some new file management or billing system that requires me to fill out all my paper work over again. So it is probably no surprise that when I asked questions about my treatment history such as prior vaccinations they could not figure it out.
It is a real shame that they are so incompetent at running a business, and that it is a struggle every time to: make an appointment, get your records, get a prescription, or pay your bill, because most of the healthcare providers are actually pretty good. But how can I trust that I am getting the appropriate care when for years now you have been unable to figure out how to run your front office.

My health care provider is Emily Sullivan nurse practitioner. She is so amazing. Her hours vary so I have several choices even though I work two jobs (a full and a part time). I never have to wait a long time for an appointment or in the waiting room. Her diagnosis is on point and I moved my family of four to her. I like that she is knowledgeable and a great communicator. I was turned to write this review because I don’t want he to become so booked that it could be hard to get an appointment, but she is so wonderful that I could not tell everyone. I love Emily Sullivan!

I have been coming here for 13 years, ever since college. All the staff is great. I love them!!!

I’ve been going to Burke Family Practice for 3 years and can highly recommend it! My regular doctor there, Dr. Janet Dougherty, is very caring and helpful. I recommended her to a friend who was very impressed with her follow-​up care. If I need to go in quickly, I can go in on the same day and see someone else if she’s not available. The nurse practitioners are wonderful! My teenage daughters switched from their pediatricians to her office and — even though they hate to go to the doctor — like this practice, especially since they may have to wait for 5 minutes at the longest (compared to their pediatrician, which was sometimes almost an hour)! My only complaint is that their office is really «dated», but it’s always clean, well stocked with the latest magazines and has an HDTV :-).

My husband and I have been going to Burke Family practice for the past month or so. My husband had a really bad case of bronchitis that required a few visits and I had a hand injury that required a few as well. I also needed an x-​ray. We were unable to see the doctors but were both seen by nurse practitioners. I’ve been seeing Margie Zimmerman and her nurse. My husband has been seeing Mariam Usman. They are both excellent. They listened, asked questions, and gave me the proper referrals for testing. They have excellent bedside manner — we felt very comfortable speaking with them. They have also been excellent about getting back to me with test results. The office is a bit dated and the waiting room is small and can get cold in the winter because the door opens right up into the office, there is no hallway. But they have a TV, and you never have to wait more than about 10 – 15 minutes. Also, both my husband and I got prescriptions. My husband was given some samples, so that saved us money on co-​pays. We found that very helpful. The office does all of the insurance filing, and we’ve had no trouble with billing so far. All of our claims were promptly submitted and have been processed. I would highly recommend the practice so far.

I’ve been a patient for almost 10 years now, and would recommend any of the doctors here to anyone! All are curtious and throughough. They are a busy practice, but still make you feel like you are their only patient. If you need a primary care doctor, see any one of their wonderful doctors!