Burke Vacuum Zone Key Service

I have purchased two Miele vacuums over the last 14 years from vacuum zone and had them serviced here as well. Always very friendly and helpful. Service was very quick!!! I will definitely return again!!!

Friendly service, however I bought 2 filters for my dyson vacuum (I only went after 1, but he convinced me I needed the other one too) and paid almost a 400% mark up over what I could buy them on Amazon. I love to support local businesses, but this is absolutely unacceptable. I’m so mad at myself for not looking online first. I just moved and had new carpet installed and needed my vacuum working ASAP. I’m sick that I paid $ 50 more than I should have. These parts were generic filters, not something produced by dyson.

I have been coming to Vacuum Zone for several years now. The gentleman who runs the store is extremely knowledgeable, friendly and very accommodating. The other day I brought my Miele vacuum in to repair a broken piece at 4pm but needed it for the next morning. He worked late into the night to have it ready for me at 10am the next morning. Extraordinary service!
His prices are very competitive and he has always been able to beat Amazon prices. There is no high pressure sales. He is a very honest man that you can feel comfortable is telling you the truth, not just something to sell you a product. I would highly recommend Vacuum Zone to anyone looking to buy or repair a vacuum.

When our old vacuum finally died, we took off in search of something better than that bagless beast we had been dealing with for too many years. We came across Vacuum Zone in Burke and decided to stop in — there we found the most knowledgeable gentleman who helped us pick out a new Miele which uses bags! This is a great product (we have 2 labs) and are thrilled with its ease of use. When the Miele got something stuck in it, we took it back and they cleaned it out for free!!!
Hands down great vacuum shop and excellent customer service. Highly recommended!

Long time happy customer. Consistent good service.

First of all, I recommend this place hands-​down. So much better than buying even the same products from Amazon or other retailers. I purchased from them last year and it was honestly my first time buying a «real» quality product. We have 2 kids and a pet and 1 of our kids has allergies, and wanted something that really worked well to remove the allergens and was easy to use. They were very patient with explaining the options, products, differences, pros/​cons. We ended up buying BOTH a MIEHLE vacuum that works on hard surfaces and carpet AND a carpet shampoo machine. He not only gave us a GREAT price (i mean as good, maybe even better than Amazon) but also threw in a few other things (like vacuum bags and shampoo). The best part is almost a year later, our shampoo machine flat out broke. They took GREAT care of fixing it, replaced the hose and the hand-​held component. And it was definitely much FASTER than it would have taken if we went through the manufacturer. They communicated well during the repair process to let us know they had ordered a part through the manufacturer and just days later it was ready for pick-​up. P. S. We love our Miehle, it lays almost flat so you can vacuum under your bed, insane.

Had 3 keys made and none of them worked. The sign clearly says no refund on keys so I am out of luck. I will never use the business again.

I have purchased 3 Meile vacuums from the Vacuum Zone. Do not buy your Meile vacuum online, go here instead, an authorized Meile dealer who can provide you some professional advice and give you the best price at the same time.
Also, should your vacuum ever need repair as two of ours did, one due to negligence using it like a wet vac (!), they will give you an honest and fair estimate, and the repairs were done/​service the first time, not requiring a return visit
In short, I’m very pleased with Vacuum Zone and the gentlemen, Ahmad/​Muhammad (sp) that has provided friendly and professional advice and support.

BUYER BEWARE! This business has an «All sales final» policy”. If you make a purchase and are not satisfied, you are out of luck. We purchased a vacuum and less than 24 hours later asked to exchange it for a more expensive model as we found several features on the one we purchased not to our liking once we tried it at home. Vacuum Zone refused to exchange our unit.
Suggest looking elsewhere to a business that values customer satisfaction.

We have a Dyson monster and a peace near the canister had broke a long with missing one of the item used to reach high up that attaches to the hose.
The gentleman that served us was very accommodating, and lucky for us he had the parts we needed. The cost was very reasonable especial because one of the peaces was used and looked in good condition. Helpful, and a great price.

Still a happy long time customer here. Just bought a new steam cleaner and I love it. The owner is always really helpful here, and willing to listen to my concerns to match me with the best products for my household.

All it takes is one bad experience. I purchased a Simplicity vacuum in 2009 at this store along with the 5-​year VIP warranty that provided for a free tuneup on the anniversary of the 2^nd and 4^th year. My first tuneup in 2011 went smoothly. no hassle, no charge. However, my 2^nd tuneup in March 2013 did not go as well. The salesman denied the existence of a Service Plan, telling me that he would not be able to stay in business if he did not charge for service. Salesman also told me that customer sales records are not kept. When I returned to the store with the VIP Service Plan in hand, the salesman still challenged the terms, refused to call Simplicity customer service to confirm the warranty, and even after confirmation (when I called customer service via speaker phone), waived only part of the cost even though the whole amount was covered under the Service Plan. Salesman never apologized and snidely remarked that «I got what I wanted». The treatment I received was appalling. The salesman challenged my integrity and was unyielding. It’s unfortunate to have to report, in light of the other five-​star reviews. Hopefully this incident is atypical and not selective discrimination or gender bias. I won’t be taking my business to this store.

I repaired my dyson clutch myself. shortly after, it made the terrible ratchet noise again. i figured i did it wrong and brought it for repair. while it cost more to have them do the repair, it was very reasonable, and he even greased everything, which i didn’t even ask them to do. also, he gave me a replacement part from off an old vacuum — i had broken mine when i tried to remove it to get to the clutch. another thing i didn’t ask for, but for which i am very happy he did that and didn’t charge me. highly recommend. fair prices and quick turn around.

I brought my vac in for repair since it was not getting any suction and the guy told me nothing was wrong mechanically and it just needed a new filter, and it also needs to be «serviced». When I asked what servicing meant, he said the parts needed to be oiled and cleaned to maintain the vacuum and also «maintain proper suction». This would cost $ 50. I explained I didn’t want to pay $ 50 as preventative maintenance for a $ 100 vac that also needs a $ 24 filter. So he sold me the filter and when I got home found the vac still did not work.
I called Hoover and they diagnosed my problem in 1 minute, which was a simple clog in the main hose that I fixed in 5 min. If vacuum zone had just been honest with me, I would have paid to have them do the work. Instead I sensed some BS and walked away. I don’t understand why he wouldn’t just say «your vac has a clog and it“ll be $ 50 to fix it but I’ll also oil and clean it so it lasts a long time for you.» That’s how an honest person talks to you.
Do yourself a favor and call your vac manufacturer for troubleshooting help before you go to this place.

I was very unhappy with the service and product that I purchased at Vacuum Zone. I bought a very expensive Miele Vacuum and it was the worse vacuum I ever had. My friend had the same experience as I did. I have pets and it does not pick up any pet hair whatsoever and it is poor quality. Since this is the vacuum that was recommended to me as a pet owner I complained to the store manager and was told that there was nothing he could do except give me a very small credit towards another vacuum. Then he told me I needed a special attachment for pet hair which I purchased for even more money. THat attachement was also useless and now I am stuck with a useless vacuum cleaner and a useless attachment. I then went to Costco and bought a cheap Bissell vacuum for under 200.00 (the Miele was 800.00) which is wonderful and picks up all of the pet hair. This place is very expensive and has bad customer service. I do not recommend this to anyone. Do yourself a favor and buy a bissell at Costco or Target.

I broke a major component of my Dyson vacuum. Dyson quoted $ 79 + shipping and wouldn’t ship it for over 2 weeks. The gentleman at Vacuum zone found a used replacement part within a few hours of my stopping in and charged far less than Dyson would have.