Wireless Jungle

If I had to give a zero star I would love to… The reason is every single person who works here are very unprofessional and don’t know what they are doing. I stopped by just to change my phone number and was told that I had to pay a remaining balance in order to change my number. So then I decided to try out a different AT&T store and the guy whom I talk to changed it instantly without any ridiculous fees. Do not waste your time here because they put no effort in helping you and they need more training.

Went to this store today to get help with my phone. Walked around for a while and quickly realized it would just be quicker and easier to go to the store on Keane Mill Rd. This store really needs some kind of line system like a number ticket system.

If I could give this store a zero I would. I have had multiple experiences here and they have all been a disaster. They have messed up my account, put charges on someone else’s bill and theirs on mine and didn’t seem to be able to fix it for several months. Recently I went in to upgrade a phone and my account and was «helped» by a black gentleman who treated me like I was a big inconvenience, wouldn’t look me in the eye and was very evasive about explaining the new plans. He didn’t offer any of the deals that were available. He was very rude! I used this store because it was close by and didn’t realize there was another store that was not too far. I should have done better research! Luckily I found the Wireless Communications store on Old Keene Mill Road! Awesome customer service, knowledge and the desire to keep the customer happy! Do yourself a favor and use this store and NOT Wireless Jungle! You won’t be disappointed!

The easiest, most enjoyable cell phone purchase I ever had!
Buying a cell phone and service plan is usually a miserable experience. All the upsells, plan confusion and wait time. But not here.
Wade and his sidekick (I apologize for forgetting your name), made the process very efficient and friendly. Upsells were mentioned but not pushed, the plan options were explained clearly and the wait time was minimal.
I even received a hand-​written thank you note card in the mail about a week later.
THANKS!