Chick-fil-A

Always very very nice, great service and a CLEAN play area for the kids. I’ve gone twice and it smelled like Clorox both times. I greatly appreciate that they actually clean it. I wish I could trust more play areas for toddlers. This is the only one I can trust.

Terrible customer service! This is the first bad review I have left for them and I am seething! So I have a card for a free chicken biscuit, I order a spicy at the drive thru I ask if I can just pay the difference and make it a spicy biscuit. The woman and the drive thru Window says no when I get up to pay window. I explain to her that my husband did it at this very store Monday inside. This younger manager on the other side of her looks at me and I explain it to him. He says we are not allowed! You are not allowed to apply the discount and I pay the difference? Really?! Apparently he isn’t allowed to think on his own without the operator or shift manager being there! My husband and I used to be CFA operator so we know that there were options. Arguing with customer is not one of them!

I’ve never eaten inside, so I can’t speak for the dining room, but the drive thru is one of the worst chick fil as I’ve been through. It seems like every time we go, they try to cheat us in whatever way they can. We order large meals but get medium drink, or fries. The drinks are 90% ice, so when you do pay for a larger drink, you’re really just paying for more ice. When they ask you what sauce you would like, if they ask you (they forget 50% of the time) you’ll need to respond with «I need x amount of sauce» or you’re lucky to get more than 2 sauces, even if you’ve ordered multiple sandwiches. It’s little extras that make chick fil a one of the best fast food places, but this particular location seems to value saving pennies over customer retention.

I usually love chick fil a but on today’s visit they hit my number one pet peeve. Serving my food in sections. I don’t know about you guys but I like to eat my food on the hot side and not sone of my items but all of them. Listen if I have to pull around for some of my order then make me wait for fresh food all around. By the time I pulled around and waited 6 minutes in my cold car I drank all my medium drink all my hash browns and my other food gets to cool down. Now when my food arrives I get to eat not so fresh barely warm food and then my piping hot food. It just isn’t common since to make me wait for one item while my other food dies. At least bring me another drink assuming I sucked mine down since I was starving and super thirsty. One star today to make a point.

The food is great and served in a timely manner. The employees are very friendly and even go around and ask at the tables is all is okay just like a tip-​giving restaurant. The prices are very reasonable and lately they have been sending out coupons in the mail for freebees… which is always a plus.

I’m sitting in a park after visiting the drive through with no fork to eat my salad. Generally, I would call the store to tell them I was left unable to actually eat the food I purchased in their drive through, again, but decided to let everyone know their drive through consistency is horrible! Go to a different Chick Fil A. There is nothing worse than being hungry and unable to eat the food you purchased. why bother having a drive through? We don’t all go home to eat with our own forks.